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Customer Support & Live Chat pricing

See the price territory across 104 public products. We compare prices only when their currency, billing schedule, and charged unit match.

Where public prices land

Every range keeps currency, billing schedule, and charged unit aligned. We never convert currencies.

Position Currency Cadence Unit Range Median n
First paid plan EUR Annual commitment monthly Flat EUR 32–119 EUR 39 3
Highest public plan EUR Annual commitment monthly Flat EUR 80–289 EUR 129 3
Seller-highlighted plan EUR Annual commitment monthly Flat EUR 80–289 EUR 129 3
First paid plan EUR Annual commitment monthly Unit EUR 7–7 EUR 7 1
Highest public plan EUR Annual commitment monthly Unit EUR 25–25 EUR 25 1
Seller-highlighted plan EUR Annual commitment monthly Unit EUR 16–16 EUR 16 1
First paid plan EUR Monthly Flat EUR 29–139 EUR 32 3
Highest public plan EUR Monthly Flat EUR 80–349 EUR 99 3
Seller-highlighted plan EUR Monthly Flat EUR 80–349 EUR 99 3
First paid plan EUR Monthly Seat EUR 89–89 EUR 89 1
Highest public plan EUR Monthly Seat EUR 179–179 EUR 179 1
First paid plan EUR Monthly Unit EUR 9–9 EUR 9 1
Highest public plan EUR Monthly Unit EUR 27–27 EUR 27 1
Seller-highlighted plan EUR Monthly Unit EUR 18–18 EUR 18 1
First paid plan INR Annual commitment monthly Seat INR 420–420 INR 420 1
Highest public plan INR Annual commitment monthly Seat INR 2400–2400 INR 2400 1
First paid plan USD Annual commitment monthly Flat USD 16–3000 USD 49 22
Highest public plan USD Annual commitment monthly Flat USD 49–7500 USD 223 22
Seller-highlighted plan USD Annual commitment monthly Flat USD 21–7500 USD 149.5 16
First paid plan USD Annual commitment monthly Seat USD 8–99 USD 19 21
Highest public plan USD Annual commitment monthly Seat USD 12–105 USD 48.5 20
Seller-highlighted plan USD Annual commitment monthly Seat USD 17–105 USD 49 13
First paid plan USD Annual commitment monthly Unit USD 5–79 USD 16.5 6
Highest public plan USD Annual commitment monthly Unit USD 5–279 USD 59.5 6
Seller-highlighted plan USD Annual commitment monthly Unit USD 5–159 USD 31.5 6
First paid plan USD Annual commitment monthly Usage USD 1–1 USD 1 1
Highest public plan USD Annual commitment monthly Usage USD 1–1 USD 1 1
Seller-highlighted plan USD Annual commitment monthly Usage USD 1–1 USD 1 1
First paid plan USD Monthly Flat USD 9–3600 USD 49 39
Highest public plan USD Monthly Flat USD 19–9000 USD 200 41
Seller-highlighted plan USD Monthly Flat USD 25–9000 USD 149.5 20
First paid plan USD Monthly Seat USD 7.5–124 USD 27 30
Highest public plan USD Monthly Seat USD 7.5–299.99 USD 59 31
Seller-highlighted plan USD Monthly Seat USD 20–125 USD 54 12
First paid plan USD Monthly Unit USD 6–99 USD 52.5 2
Highest public plan USD Monthly Unit USD 6–349 USD 177.5 2
Seller-highlighted plan USD Monthly Unit USD 6–199 USD 102.5 2
First paid plan USD Monthly Usage USD 0.4–49 USD 18 4
Highest public plan USD Monthly Usage USD 0.4–1000 USD 100 4
Seller-highlighted plan USD Monthly Usage USD 99–100 USD 99.5 2

Products in this market

  1. Aloware

    Aloware is a hosted contact-center and sales-engagement platform with calling, texting, power dialing, CRM automation, voice analytics, and AI agents.

    3 plans · Small business, Mid-market, and Enterprise

    USD

  2. BoldDesk

    BoldDesk is an AI-powered help desk software platform designed for customer service teams. It offers an all-in-one solution including ticketing, live chat, omnichannel messaging (email, WhatsApp, Instagram, SMS, Facebook), knowledge base, task management, workflow automation, and AI features such as autonomous AI agents for customers and agents, AI copilot for agents, and AI-triggered smart actions. It supports startups to enterprises with features like SLA management, reporting, multilingual support, and enterprise-grade security (SOC 2, GDPR, HIPAA). The platform includes free migration from competitors, a single flat pricing plan by team size, and aims to reduce support resolution times by up to 70%.

    1 plan · Small business, Mid-market, and Enterprise

    USD

  3. Botpress

    Botpress is an AI-native customer support platform that automates complex support tickets with AI agents capable of handling refunds, account updates, multi-step workflows, and proactive outreach. It integrates with existing helpdesks or can be used as a standalone AI helpdesk, offering features like escalation rules, fallback logic, and multi-channel deployment including Webchat, WhatsApp, Slack, and more. Botpress targets businesses needing advanced AI-driven customer support automation with enterprise-grade security and scalability.

    3 plans · Small business, Mid-market, and Enterprise

    USD

  4. Botsonic

    Botsonic is an AI chatbot platform that enables businesses to build custom AI chatbots for their websites and other channels. It automates customer support, employee support, and conversational commerce by training AI agents on company data to handle up to 70% of queries with accurate, multilingual responses. The platform integrates with tools like WhatsApp, Slack, and Zendesk, offers customizable chatbot appearance and behavior, and provides real-time analytics. Botsonic targets small to enterprise businesses seeking to enhance customer engagement, automate support, and drive sales through AI-powered chatbots.

    4 plans · Small business, Mid-market, and Enterprise

    USD

  5. Chaport

    Chaport is a customer messaging platform offering live chat, chatbots, multi-channel messaging, and a knowledge base to help businesses engage with customers in real time, automate support and sales, and provide self-service options. It supports startups, SMBs, and enterprises across various industries and integrates with multiple apps and APIs.

    3 plans · Small business, Mid-market, and Enterprise

    EUR

  6. ChatBot.com

    Customer support, help desk, or live chat software for business teams.

    3 plans · Individual, Small business, Mid-market, and Enterprise

    USD

  7. Chatbase

    Chatbase is a SaaS platform that enables businesses to build, deploy, and optimize AI-powered conversational agents across multiple channels including chat, email, and voice. These AI agents handle customer support, sales, and product guidance by resolving queries, engaging prospects, and assisting customers with product information. The platform supports integration with various CRMs and helpdesks, offers no-code setup, and provides analytics and customization to match brand voice. It targets businesses needing scalable AI customer experience solutions.

    4 plans · Small business, Mid-market, and Enterprise

    USD

  8. Chatfuel

    Chatfuel is a WhatsApp, Instagram, and Facebook automation platform designed for businesses to automate sales, customer support, booking, and follow-ups using AI-powered chatbots. It offers lead qualification, CRM integrations, automated reporting, and supports multiple languages and message formats. The platform targets agencies and marketers to create funnels that convert leads into sales with minimal setup and no coding required.

    2 plans · Small business and Mid-market

    USD

  9. Chatling

    Chatling is an AI-powered customer support platform that deploys AI agents across web and messaging channels like WhatsApp, Instagram, Telegram, and Messenger. It automates responses to customer inquiries, handles repetitive questions, provides seamless human handoff with full context, supports multilingual communication in 80+ languages, and integrates with knowledge bases to keep answers up-to-date. It includes live chat, analytics, customer satisfaction surveys, and customization features, targeting teams from solo founders to global brands to improve customer support efficiency and lead capture.

    4 plans · Individual, Small business, Mid-market, and Enterprise

    USD

  10. Chatlio

    Customer support, help desk, or live chat software for business teams.

    3 plans · Individual, Small business, Mid-market, and Enterprise

    USD

  11. Chatway

    Customer support, help desk, or live chat software for business teams.

    4 plans · Individual, Small business, and Mid-market

    USD

  12. Chatwith

    Customer support and live-chat software for business teams.

    4 plans · Small business, Mid-market, and Enterprise

    USD

  13. Chatwoot Cloud

    Hosted customer-support platform with live chat, email and social channels, shared conversations, help center, teams, automation rules, voice, AI assistance, and security controls.

    4 plans · Individual, Small business, Mid-market, and Enterprise

    USD

  14. Comm100

    Customer support, help desk, or live chat software for business teams.

    1 plan · Individual, Small business, and Mid-market

    USD

  15. Conduit AI

    Customer support, help desk, or live chat software for business teams.

    4 plans · Small business, Mid-market, and Enterprise

    USD

  16. Cotera

    Cotera provides AI agents that automate business workflows by integrating with over 200 tools across sales, marketing, customer support, and operations. Users create custom AI agents in plain English to handle tasks like lead generation, customer support ticket management, order status updates, and data enrichment, with seamless integration into existing CRMs, support platforms, and marketing tools.

    3 plans · Small business, Mid-market, and Enterprise

    USD

  17. Coval

    Coval is a voice AI testing and evaluation platform designed for teams building and deploying voice agents. It provides simulation, monitoring, and human review tools to test voice AI agents before launch, catch failures in production, and continuously improve agent performance. The platform supports compliance, quality assurance, and regression testing across industries such as customer support, financial services, healthcare, hospitality, insurance, retail, and travel. It offers APIs, CLI, and integrations for in-house teams and vendor comparisons, with compliance certifications including SOC 2 Type II, HIPAA, and GDPR.

    2 plans · Small business, Mid-market, and Enterprise

    USD

  18. Crisp

    Customer support and live-chat software for business teams.

    3 plans · Small business, Mid-market, and Enterprise

    USD

  19. DelightChat

    Hosted omnichannel support inbox for ecommerce teams handling WhatsApp, Instagram, Facebook, email, and live chat alongside ticket analytics, automation, Shopify context, and WhatsApp marketing.

    3 plans · Small business, Mid-market, and Enterprise

    USD

  20. Denser Chat

    Customer support, help desk, or live chat software for business teams.

    1 plan · Individual, Small business, Mid-market, and Enterprise

    USD

  21. Deskpro

    Deskpro is a help desk software platform designed for customer support, IT, HR, and operations teams. It offers omnichannel ticketing with email, chat, voice, forms, and social media integration, AI-assisted responses, automation, customizable workflows, self-service knowledge bases, reporting, and extensive integrations. Available as cloud or on-premise, it supports multi-brand and multi-workspace environments, aiming to improve team productivity and customer satisfaction.

    3 plans · Small business, Mid-market, and Enterprise

    USD

  22. Desku.io

    Customer support, help desk, or live chat software for business teams.

    3 plans · Individual, Small business, Mid-market, and Enterprise

    USD

  23. Dixa

    Customer support and live-chat software for business teams.

    3 plans · Small business, Mid-market, and Enterprise

    EUR

  24. DocsBot

    DocsBot is an AI-powered chatbot platform that transforms business knowledge bases into intelligent AI agents. It provides instant, accurate answers and automates actions across customer support, sales lead capture, and internal knowledge retrieval. Features include multi-source data ingestion, continuous learning, voice agents, integrations with popular tools, and enterprise-grade security. It targets businesses seeking to enhance customer support efficiency, automate routine inquiries, and improve internal information access.

    4 plans · Small business, Mid-market, and Enterprise

    USD

  25. Drag

    Customer support and live-chat software for business teams.

    3 plans · Small business, Mid-market, and Enterprise

    USD

  26. Elevio

    Elevio is a customer support platform that delivers contextual, in-app self-service support through embeddable assistants, knowledge bases, and proactive user guidance. It helps reduce support tickets by enabling customers to find answers quickly within the product, improving onboarding, customer success, and content management.

    3 plans · Small business, Mid-market, and Enterprise

    USD

  27. Emailwish

    Emailwish is a hosted ecommerce engagement platform combining email automation, live chat, popups, forms, customer reviews, and usage-based email sending.

    4 plans · Individual, Small business, Mid-market, and Enterprise

    USD

  28. Engati

    Engati is an enterprise-grade AI-native Customer Experience platform that enables businesses to build and deploy AI chatbots and live chat agents across multiple digital channels including WhatsApp, Instagram, Shopify, and websites. It offers omnichannel engagement, multilingual conversations, low-code bot building, AI-powered natural language processing, and integrations with third-party applications and CRMs. The platform supports customer acquisition, lead generation, conversion, and support automation, targeting industries such as e-commerce, retail, logistics, edtech, healthcare, travel, insurance, banking, government, and real estate. Engati provides a free trial and public pricing plans, making it eligible as a B2B SaaS product.

    1 plan · Small business, Mid-market, and Enterprise

    USD

  29. Featurebase

    Featurebase is a modern customer support and feedback platform that consolidates customer communication channels into a unified inbox with AI-powered support, centralizes user feedback for product development, provides an AI-native help center for self-serve support, and offers changelog tools to announce product updates. It is designed for support, product, and go-to-market teams to collaborate and improve customer experience and product development.

    1 plan · Small business, Mid-market, and Enterprise

    USD

  30. Fini AI

    Fini AI is an autonomous, self-improving AI support agent designed for enterprise customer support, especially in regulated industries like fintech, banking, healthcare, and insurance. It resolves up to 90% of support tickets across voice, chat, and email channels with 99% accuracy, automates workflows by connecting to backend systems (billing, CRM, internal tools), and continuously improves itself without manual tuning. It integrates with major helpdesk platforms (Zendesk, Intercom, Salesforce, etc.) and offers compliance features including SOC 2, ISO 27001, HIPAA, GDPR, and audit trails. Pricing is based on per-resolution usage with a free 90-day pilot for enterprise customers.

    3 plans · Mid-market and Enterprise

    USD

  31. Formilla

    Formilla is an AI-powered customer-service platform with live chat, chatbots, mobile apps, visitor monitoring, file sharing, and support automation.

    4 plans · Individual, Small business, Mid-market, and Enterprise

    USD

  32. Freshchat

    Hosted conversational-support platform with website and mobile chat, shared inbox, email and social messaging, routing, SLAs, reporting, campaigns, and optional AI agents and copilots.

    4 plans · Individual, Small business, Mid-market, and Enterprise

    USD

  33. Freshdesk

    Freshdesk provides AI-powered customer service with ticketing, shared inboxes, routing, reporting, self-service, and collaboration.

    3 plans · Small business, Mid-market, and Enterprise

    USD

  34. Front

    Front is a customer service platform that unifies communication channels like email, chat, SMS, and social media into a collaborative shared inbox with AI-powered automation and assistance. It supports complex customer operations by enabling cross-team coordination, multi-step workflows, and AI tools such as Autopilot and Copilot to automate and assist with customer support, inbound sales, account management, and customer success. The platform includes ticketing, live chat, knowledge base, and extensive integrations, targeting teams in customer support and operations to improve response times, productivity, and customer satisfaction.

    3 plans · Small business, Mid-market, and Enterprise

    USD

  35. FuseDesk

    Customer support, help desk, or live chat software for business teams.

    2 plans · Individual, Small business, Mid-market, and Enterprise

    USD

  36. Gist

    Gist combines hosted live chat, a team inbox, customer support, knowledge, email campaigns, forms, contact tracking, and marketing automation.

    1 plan · Individual and Small business

    USD

  37. Gleap

    Gleap is a customer feedback and AI-driven support platform that automates the loop from user bug reports and feature requests to code fixes and product releases. It includes AI agents specialized in support, investigation, code generation, and product management, integrating bug reporting, live chat, knowledge base, public roadmaps, and AI-powered workflows to streamline software maintenance and customer support for software teams.

    1 plan · Small business, Mid-market, and Enterprise

    USD

  38. HappyFox

    HappyFox offers an AI-powered omnichannel help desk for customer-support teams, with agent-based and unlimited-agent pricing options.

    1 plan · Small business, Mid-market, and Enterprise

    USD

  39. Help Scout

    Customer support, help desk, or live chat software for business teams.

    1 plan · Individual, Small business, and Mid-market

    USD

  40. HelpDesk.com

    Customer support, help desk, or live chat software for business teams.

    3 plans · Individual, Small business, Mid-market, and Enterprise

    USD

  41. HelpSpace

    Hosted team helpdesk combining shared support email channels, ticket collaboration, multilingual documentation sites, task boards, custom fields, AI ticket tools, and single sign-on.

    3 plans · Small business, Mid-market, and Enterprise

    USD

  42. Helply

    Helply is an AI-native B2B customer support platform that consolidates omnichannel support into a single inbox with AI-powered ticket resolution, drafting, churn detection, upsell opportunity identification, and support intelligence. It integrates deeply with CRM, product usage, and communication tools to provide context-aware AI assistance, enabling support teams to resolve tickets efficiently and turn support into a revenue engine. Pricing is per ticket with unlimited seats and AI included, targeting B2B companies with $1M to $50M ARR.

    1 plan · Small business and Mid-market

    USD

  43. Helpmonks

    Hosted shared-inbox and customer-engagement platform with unlimited users, support email, live chat, knowledge bases, customer campaigns, automated sequences, workflows, reporting, and AI assistance.

    4 plans · Small business, Mid-market, and Enterprise

    USD

  44. Helpwise

    Helpwise is a customer service platform that consolidates customer communication from multiple channels (email, live chat, social media, SMS, WhatsApp, calling) into a single shared inbox. It enables teams to collaborate internally with notes, mentions, shared drafts, and collision detection to avoid duplicate replies. The platform supports automation rules, SLAs, chatbots, and analytics to improve response times and customer satisfaction. It integrates with CRMs, calendars, and task management tools, and offers mobile apps for work on the go. Helpwise targets teams such as customer support, sales, HR, finance, procurement, and operations to streamline and automate customer communication workflows.

    1 plan · Small business, Mid-market, and Enterprise

    USD

  45. Heymarket

    Customer support, help desk, or live chat software for business teams.

    1 plan · Individual, Small business, Mid-market, and Enterprise

    USD

  46. Hiver Omni

    Customer support, help desk, or live chat software for business teams.

    1 plan · Individual, Small business, and Mid-market

    USD

  47. Intercom

    Intercom is an AI-first customer-service platform with a messenger, shared inbox, ticketing, workflows, reporting, and help centers.

    3 plans · Individual, Small business, Mid-market, and Enterprise

    USD

  48. Jelly

    Jelly is a shared inbox software designed for small teams to collaboratively manage team email addresses like [email protected]. It offers features such as email assignment, internal comments, saved replies, mail rules automation, team notifications, and integrations with Slack and Discord. Jelly provides a flat-rate pricing model without per-user fees, making it budget-friendly for small teams needing streamlined email collaboration without the complexity of full help desk systems.

    2 plans · Small business

    USD

  49. Jitbit Helpdesk

    Customer support, help desk, or live chat software for business teams.

    4 plans · Individual, Small business, Mid-market, and Enterprise

    USD

  50. JivoChat

    Customer support, help desk, or live chat software for business teams.

    2 plans · Individual, Small business, Mid-market, and Enterprise

    USD

  51. JustCall

    JustCall is a cloud calling and messaging platform for sales and support teams, with routing, CRM integrations, outreach workflows, analytics, coaching, and AI assistance.

    3 plans · Small business, Mid-market, and Enterprise

    USD

  52. Kayako

    Kayako provides an AI customer-support agent and helpdesk with ticketing, unified inbox, knowledge base, live chat, automation, and analytics.

    2 plans · Small business, Mid-market, and Enterprise

    USD

  53. Keeping

    Keeping turns Gmail into a shared-inbox help desk with ticket assignment, collaboration, workflows, analytics, and integrations.

    3 plans · Small business and Mid-market

    USD

  54. Kommunicate

    Kommunicate combines AI agents, live chat, email ticketing, and omnichannel messaging for customer-support automation.

    3 plans · Small business, Mid-market, and Enterprise

    USD

  55. Landbot

    Landbot is a no-code AI chatbot and conversational agent platform that enables businesses to build interactive chatbots for websites and WhatsApp. It helps marketing, sales, and support teams automate lead generation, customer engagement, and support by creating AI-powered and rule-based chatbots that qualify leads, book meetings, and provide 24/7 assistance. The platform integrates with CRMs and other tools, offers templates, and supports multi-channel deployment with analytics and human handoff capabilities.

    3 plans · Small business, Mid-market, and Enterprise

    EUR

  56. Letterbook

    Letterbook is an AI-native customer support platform that provides omnichannel ticketing, AI-assisted ticket resolution, automated triage, and integrated analytics. It connects support channels like email and Discord with databases and payment systems to streamline customer service workflows, including billing issue resolution and knowledge base management. The platform targets startups and scaling companies seeking to improve support efficiency with AI automation and unified inbox management.

    3 plans · Small business, Mid-market, and Enterprise

    USD

  57. LiveAgent

    LiveAgent is an omnichannel help desk with ticketing, live chat, knowledge base, call-center, social-media, and AI support capabilities.

    4 plans · Small business, Mid-market, and Enterprise

    USD

  58. LiveChat

    Customer support, help desk, or live chat software for business teams.

    3 plans · Individual, Small business, Mid-market, and Enterprise

    USD

  59. LiveHelpNow

    Customer support, help desk, or live chat software for business teams.

    3 plans · Small business, Mid-market, and Enterprise

    USD

  60. Lorikeet

    Lorikeet is an AI Customer Concierge designed for complex companies, especially in fintech and healthtech, to resolve customer support issues end-to-end across multiple channels including phone, SMS, chat, email, and WhatsApp. It integrates with existing support systems like Zendesk and Stripe, follows company SOPs, and handles high-stakes workflows with compliance and precision. Lorikeet automates resolution of complex customer problems, escalates when needed, and aims to improve support efficiency and customer experience.

    1 plan · Small business, Mid-market, and Enterprise

    USD

  61. Missive

    Hosted collaborative inbox for support and operations teams combining shared email, SMS and social accounts, internal threads, assignment, shared drafting, tasks, automations, analytics, and integrations.

    3 plans · Small business, Mid-market, and Enterprise

    USD

  62. Mojo Helpdesk

    Mojo Helpdesk is a hosted ticketing and customer-support platform with email integration, queues, automation, service-level monitoring, permissions, and reporting.

    3 plans · Small business, Mid-market, and Enterprise

    USD

  63. MyLiveChat

    MyLiveChat provides hosted website live chat, shared support workflows, chat history, departments, branding controls, and optional AI support agents.

    5 plans · Individual, Small business, Mid-market, and Enterprise

    USD

  64. Olark

    Olark is an AI-powered live chat platform designed to engage website visitors 24/7 by answering questions, generating leads, qualifying visitors, and routing them to human agents when needed. It integrates with CRM and marketing tools like HubSpot and Salesforce, providing real-time, context-aware chat support that learns from your website content and documentation. Olark offers a flat-rate pricing model with unlimited AI conversations and human agent seats, targeting marketing and sales teams to optimize customer engagement and conversion.

    1 plan · Small business, Mid-market, and Enterprise

    USD

  65. Onsite Support

    Customer support, help desk, or live chat software for business teams.

    2 plans · Individual, Small business, Mid-market, and Enterprise

    USD

  66. Phonely AI

    Customer support, help desk, or live chat software for business teams.

    4 plans · Small business, Mid-market, and Enterprise

    USD

  67. Plain

    Plain is an AI-powered support infrastructure platform for B2B teams that consolidates customer support channels like Slack, Microsoft Teams, email, and in-app chat into a unified workspace. It enables orchestration of AI agents and human agents to triage, research, and resolve support requests, automate workflows, and generate insights from support interactions. The platform offers extensible APIs, AI assistants, and integrations with CRM and issue tracking tools to help teams scale support operations efficiently.

    1 plan · Small business, Mid-market, and Enterprise

    USD

  68. ProProfs Live Chat

    Customer support, help desk, or live chat software for business teams.

    1 plan · Individual, Small business, Mid-market, and Enterprise

    USD

  69. Productlane

    Customer support and product-feedback platform combining shared inboxes, live chat, help center, feature requests, feedback portals, roadmaps, and changelogs.

    3 plans · Small business, Mid-market, and Enterprise

    USD

  70. Pure Chat

    Pure Chat provides website live-chat software with operators, SMS notifications, customization, and unlimited chats.

    2 plans · Small business and Mid-market

    USD

  71. Re:amaze

    Re:amaze is an AI-powered customer service and helpdesk platform designed for eCommerce and online businesses. It consolidates multiple support channels including email, live chat, social media, SMS, and voice into a unified inbox. Features include AI chatbots, automated workflows, a customizable FAQ knowledge base, real-time customer activity monitoring, co-browsing, and customer satisfaction surveys. It supports team collaboration with roles, shifts, and performance reporting, and integrates with popular eCommerce and business tools. The platform offers a free trial and tiered subscription plans suitable for small to mid-market businesses.

    3 plans · Small business and Mid-market

    USD

  72. ResolveAI

    Customer support, help desk, or live chat software for business teams.

    3 plans · Individual, Small business, Mid-market, and Enterprise

    USD

  73. Respond.io

    Respond.io is an AI-powered customer conversation management platform that unifies customer communications across multiple channels including chat, calls, and emails into a single team inbox. It features AI agents for lead qualification, routing, booking, and customer support automation, enabling businesses to capture, convert, and retain customers efficiently. The platform integrates with CRMs and marketing tools, supports multi-channel messaging, and provides analytics to optimize marketing ROI. It targets businesses seeking to scale customer engagement and sales through conversational support and automation.

    4 plans · Small business, Mid-market, and Enterprise

    USD

  74. Richpanel

    Richpanel is an AI-native helpdesk platform that automates customer support by resolving up to 50% of conversations end to end using AI agents trained on company policies. It unifies multiple communication channels (email, chat, social media, SMS, WhatsApp) into a single inbox, integrates with e-commerce and support tools like Shopify and Recharge, and offers features such as AI safety guardrails, QA, self-service portals, and returns management. It targets customer support teams aiming to reduce ticket volume, improve response times, and lower support costs while maintaining high customer satisfaction.

    1 plan · Small business, Mid-market, and Enterprise

    USD

  75. Saysimple

    Customer support, help desk, or live chat software for business teams.

    2 plans · Individual, Small business, Mid-market, and Enterprise

    EUR

  76. Screendesk

    Customer support, help desk, or live chat software for business teams.

    1 plan · Small business, Mid-market, and Enterprise

    USD

  77. Siena AI

    Siena AI is an AI-powered customer experience platform designed specifically for eCommerce brands. It provides empathic AI agents that automate and enhance customer service, shopping assistance, social media engagement, quality assurance, and voice-of-customer insights. The platform enables brands to automate up to 80% of customer interactions, improve response and resolution times, and increase customer satisfaction. Key features include generative product recommendations, post-purchase workflow automation, subscription management, and AI-assisted human collaboration, all while maintaining brand voice and enterprise-grade safety controls. Siena AI integrates with existing helpdesks and eCommerce tools and targets small to mid-market eCommerce businesses seeking to improve customer support efficiency and drive revenue through enhanced customer experience.

    2 plans · Small business and Mid-market

    USD

  78. Simplesat

    Simplesat is a customer satisfaction survey software designed for high-volume support teams. It provides CSAT, NPS, and 5-star surveys integrated directly inside helpdesk and CRM tools, enabling automated feedback routing, AI-powered analysis, trend reporting, and multilingual support. It integrates with over 100 platforms including Zendesk, Salesforce, Slack, and Microsoft Teams, allowing teams to collect, analyze, and act on customer feedback efficiently without complex setup or enterprise overhead.

    1 plan · Small business, Mid-market, and Enterprise

    USD

  79. SleekFlow

    SleekFlow is an AI-powered omnichannel conversational platform designed to centralize customer chats from WhatsApp, Instagram, TikTok, email, calls, and more into a unified inbox. It automates sales, marketing, and support workflows with AI agents that qualify leads, recommend products, schedule appointments, and resolve support tickets. Features include AI-driven personalization, broadcast campaigns, social CRM, analytics, ticketing, and integrations with Shopify, HubSpot, Salesforce, and others. It targets small to mid-market businesses seeking to enhance customer engagement, sales conversion, and support efficiency through AI automation and multichannel messaging.

    1 plan · Small business and Mid-market

    USD

  80. Smartsupp

    Customer support, help desk, or live chat software for business teams.

    1 plan · Individual, Small business, Mid-market, and Enterprise

    USD

  81. Social Intents

    Social Intents is a live chat and AI chatbot platform that integrates with Microsoft Teams, Slack, Google Chat, Zoom, and Webex to provide AI-powered customer support and sales chatbots. It enables businesses to automate responses to common inquiries, qualify leads, and escalate complex issues to human agents within collaboration tools already used by teams. The platform supports multiple communication channels including website chat, WhatsApp, SMS, Messenger, and email, with AI trained on company websites and documents to deliver instant, accurate answers. Features include a unified inbox, help desk ticketing, AI actions for workflows, multi-language support, analytics, and white-label options. Pricing plans include free trials and no per-seat fees on most plans, making it suitable for small to enterprise businesses.

    4 plans · Small business, Mid-market, and Enterprise

    USD

  82. SparrowDesk

    Customer support, help desk, or live chat software for business teams.

    1 plan · Small business, Mid-market, and Enterprise

    USD

  83. Spiceworks Cloud Help Desk

    Hosted IT helpdesk for creating, assigning, tracking, and reporting on support tickets and incidents with collaboration, workflows, checklists, bulk actions, authentication, and vendor assistance.

    2 plans · Individual, Small business, and Mid-market

    USD

  84. Support Hero

    Support Hero is a hosted customer self-service and knowledge-base platform with help-center widgets, multilingual articles, analytics, integrations, and ticket deflection.

    4 plans · Individual, Small business, Mid-market, and Enterprise

    USD

  85. SupportBee

    SupportBee is a hosted customer-support helpdesk with shared inboxes, knowledge bases, team filters, integrations, customer satisfaction, portals, and reporting.

    2 plans · Small business, Mid-market, and Enterprise

    USD

  86. Supportbench

    Supportbench is a B2B customer-support platform with account-aware ticketing, chat, AI assistance, service-level agreements, escalations, knowledge, and reporting.

    2 plans · Small business, Mid-market, and Enterprise

    USD

  87. Talkdesk

    Talkdesk provides cloud contact-center software for digital, voice, and omnichannel customer engagement.

    4 plans · Small business, Mid-market, and Enterprise

    USD

  88. Tars

    Tars is an AI agent platform that builds conversational AI agents for customer support and sales automation. It enables businesses to create AI-powered chat agents that handle high-volume customer interactions across multiple channels with full context continuity. The platform supports building, testing, deploying, analyzing, and improving AI agents that qualify leads, resolve support issues, and automate workflows, integrating with knowledge bases and third-party tools. It targets teams in various industries including finance, healthcare, government, telecom, retail, and education, offering plans for individuals, small businesses, mid-size businesses, and enterprises with compliance certifications like GDPR, ISO, SOC 2, and HIPAA.

    2 plans · Individual, Small business, Mid-market, and Enterprise

    USD

  89. TeamSupport

    TeamSupport is a hosted B2B customer-support platform with ticketing, customer intelligence, messaging, live chat, knowledge, automation, and reporting.

    3 plans · Small business, Mid-market, and Enterprise

    USD

  90. Tender Support

    Customer support, help desk, or live chat software for business teams.

    2 plans · Individual, Small business, and Mid-market

    USD

  91. Thena

    Thena is an AI-powered customer support platform designed for B2B teams, integrating Slack, email, live chat, MS Teams, and other channels into a unified ticketing system. It automates ticket triage, routing, and responses using AI agents, supports customizable workflows, knowledge bases, and multi-channel broadcasts, enabling faster and more efficient B2B customer support operations.

    1 plan · Small business, Mid-market, and Enterprise

    USD

  92. ThriveDesk

    Customer support, help desk, or live chat software for business teams.

    2 plans · Individual, Small business, Mid-market, and Enterprise

    USD

  93. Tidio

    Tidio combines live chat, ticketing, automation, and an AI customer-service agent in one support platform.

    4 plans · Small business, Mid-market, and Enterprise

    USD

  94. Trakdesk

    Trakdesk is a hosted helpdesk with email ticketing, service-level policies, portals, satisfaction surveys, automation, reporting, and ticket scheduling.

    4 plans · Individual, Small business, Mid-market, and Enterprise

    USD

  95. Typebot

    Typebot is a no-code platform for building advanced, customizable chatbots that can be deployed across multiple channels including websites and WhatsApp. It supports integrations with AI providers, Google Sheets, Zapier, and more, enabling use cases such as lead generation, customer support automation, marketing, and sales. The platform offers a visual flow editor, extensive chat capabilities, analytics, and team collaboration features, targeting businesses of various sizes from solo owners to enterprises.

    3 plans · Individual, Small business, Mid-market, and Enterprise

    USD

  96. UJET

    UJET is a cloud customer-experience and contact-center platform for voice and digital support, routing, CRM integrations, reporting, APIs, and omnichannel engagement.

    4 plans · Small business, Mid-market, and Enterprise

    USD

  97. UVdesk

    Customer support, help desk, or live chat software for business teams.

    2 plans · Individual, Small business, Mid-market, and Enterprise

    USD

  98. UserEcho

    Customer support, help desk, or live chat software for business teams.

    1 plan · Individual, Small business, and Mid-market

    USD

  99. Vision Helpdesk Cloud

    Vision Helpdesk Cloud is a hosted customer-support suite with helpdesk ticketing, multibrand satellite helpdesk, service-desk workflows, live chat, and software updates.

    5 plans · Individual, Small business, Mid-market, and Enterprise

    USD

  100. Zammad Hosted

    Cloud-hosted helpdesk and ticketing service with email, web forms, chat and messaging channels, automations, SLAs, knowledge bases, roles, workflows, reporting, and managed German infrastructure.

    3 plans · Small business, Mid-market, and Enterprise

    EUR

  101. Zoho Desk

    Zoho Desk is customer-service software for email, business messaging, telephony, live chat, ticketing, automation, and reporting.

    5 plans · Small business, Mid-market, and Enterprise

    INR

  102. eDesk

    Customer support and live-chat software for business teams.

    4 plans · Small business, Mid-market, and Enterprise

    USD

  103. eesel AI

    Customer support and live-chat software for business teams.

    1 plan · Small business, Mid-market, and Enterprise

    USD

  104. tawk.to

    Customer support and live-chat software for business teams.

    1 plan · Small business, Mid-market, and Enterprise

    USD

Compare the alternatives

Latest observed changes

  1. Phonely AI
  2. Chatway
  3. Saysimple
  4. Cotera
  5. Respond.io
  6. Elevio
  7. Chatfuel
  8. Productlane
  9. Zammad Hosted
  10. Spiceworks Cloud Help Desk