Help Scout vs Simplesat

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Help Scout

See full pricing history

USD · US · source: www.helpscout.com

Plan	Pricing	Charged by	Offer type
Free	Free The Free plan includes 5 users, 1 Inbox, and 1 Docs site.	Seat	Standalone · Free
Standard	USD 25 monthly $ 25 per user/mo	Seat · per user/mo	Standalone · Fixed
Plus Highlighted	USD 45 monthly $ 45 per user/mo	Seat · per user/mo	Standalone · Fixed
Pro	USD 75 monthly $ 75 per user/mo	Seat · per user/mo	Standalone · Fixed

Simplesat

See full pricing history

USD · US · source: www.simplesat.io

Plan	Pricing	Charged by	Offer type
Standard	USD 119 monthly · USD 109 / month with annual commitment $119 / month $109 / month	Flat · / month	Standalone · Fixed
Pro	USD 249 monthly · USD 229 / month with annual commitment $249 / month $229 / month	Flat · / month	Standalone · Fixed
Elite	USD 499 monthly · USD 459 / month with annual commitment $499 / month $459 / month	Flat · / month	Standalone · Fixed
Enterprise	Contact sales Custom	Flat	Standalone · Contact sales

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Help Scout

Free

Team management Users: Up to 5

Included
Shared Inbox Inboxes: 1

Included
Shared Inbox Contacts: 100/mo

Limited
Shared Inbox Saved replies: 10

Limited
Shared Inbox Tags: 10

Limited
Knowledge base Docs sites: 1

Included
Knowledge base Articles: 10

Limited
Knowledge base Beacon: 1

Included

Standard

Team management Users: Up to 25

Included
Shared Inbox Multiple Inboxes: 2 (additional Inboxes $10/mo)

Included
Channels Live chat and SMS: Included
Channels WhatsApp, Instagram, and Messenger: Included
Knowledge base Multiple knowledge bases: 2 (additional sites $20/mo)

Included
Service Level Agreements (SLAs) One basic SLA policy: 1 basic policy

Included
Automation Basic workflows: 150 basic workflows

Included
Shared Inbox Unlimited tags and saved replies: Unlimited

Included
AI AI Inbox assistant: Included
Shared Inbox Contacts: Unlimited

Included
Reporting Reporting history: 30-day history

Limited

Plus

Team management Users: Up to 50

Included
Team management Light users: 5 included

Included
Shared Inbox Inboxes: 5 (additional Inboxes $10/mo)

Included
Automation Advanced workflows: 500 advanced workflows

Included
Service Level Agreements (SLAs) Two advanced SLA policies: 2 advanced policies

Included
Highlights Secure customer portal: Included
AI Unlimited AI Drafts: Unlimited

Included
Routing Round robin routing: Round robin

Included
Integrations Salesforce, Jira, and HubSpot: Included
Team management Internal teams: Included
Company management Group conversations by company: Included
Knowledge base Docs sites: 3 (additional sites $20/mo)

Included
Reporting Reporting history: 2-year history

Included

Pro

Team management Users: Unlimited (minimum 10)

Included
Team management Light users: Up to 50 light users

Included
Shared Inbox Inboxes: 10 (additional Inboxes $10/mo)

Included
Automation Unlimited workflows: Unlimited advanced workflows

Included
Service Level Agreements (SLAs) Unlimited SLA policies: Unlimited

Included
Routing Multiple routing types: Round robin + load balanced

Included
Security SSO/SAML: Included
Security HIPAA compliance: Included
Support Dedicated onboarding specialist: Included
Support Strategic account manager: Included
Integrations Preferred pricing on Aircall: Preferred pricing

Included
Knowledge base Docs sites: 5 (additional sites $20/mo)

Included
Reporting Reporting history: All-time

Included

Simplesat

Standard

User management Account users: 5

Included
Feedback Monthly responses: 1,000

Included
Survey functionality Unlimited surveys: Included
User management Unlimited support agents: Included
Reporting Custom dashboards: 0

Limited
Testimonials & reviews Website feedback widgets: 2

Limited
Testimonials & reviews Widget customization: Basic

Limited
Feedback Topic detection: Manual

Limited
Direct email surveys Monthly email sending limit: 15,000

Included
Service & support Support communication: Chat & email

Included
Survey branding Survey branding: Basic

Limited
Survey branding Brands: 1

Limited
Highlights Multi-brand support: Excluded
Survey branding Custom CSS: Excluded
Direct email surveys Custom email templates: Excluded
Integrations Salesforce integration: Excluded
User management Enterprise SSO: Excluded
User management Directory sync: Excluded
Service & support Dedicated CSM: Excluded

Pro

User management Account users: 15

Included
Feedback Monthly responses: 3,000

Included
Survey functionality Unlimited surveys: Included
User management Unlimited support agents: Included
Highlights Everything in Standard: Included
Survey branding Multi-brand support: Included
Survey branding Custom CSS: Included
Reporting Custom dashboards: 5

Included
Testimonials & reviews Website feedback widgets: 5

Included
Testimonials & reviews Widget customization: Custom CSS

Included
Feedback Topic detection: Automatic

Included
Direct email surveys Monthly email sending limit: 75,000

Included
Service & support Support communication: Chat, email & calls

Included
Survey branding Brands: 2

Included
Integrations Salesforce integration: Included
Direct email surveys Custom email templates: Excluded
User management Enterprise SSO: Excluded
User management Directory sync: Excluded
Service & support Dedicated CSM: Excluded

Elite

User management Account users: 30

Included
Feedback Monthly responses: 7,000

Included
Survey functionality Unlimited surveys: Included
User management Unlimited support agents: Included
Highlights Everything in Pro: Included
Direct email surveys Custom email templates: Included
Reporting Custom dashboards: 10

Included
Testimonials & reviews Website feedback widgets: 10

Included
Testimonials & reviews Widget customization: Custom CSS

Included
Feedback Topic detection: Automatic

Included
Direct email surveys Monthly email sending limit: 150,000

Included
Service & support Support communication: Chat, email & calls

Included
Survey branding Brands: 5

Included
Survey branding Custom CSS: Included
Integrations Salesforce integration: Included
User management Enterprise SSO: Excluded
User management Directory sync: Excluded
Service & support Dedicated CSM: Excluded
Service & support Design and code support: Excluded

Enterprise

Highlights Everything in Elite: Included
Highlights Usage based pricing: Included
User management Directory Sync: Included
Service & support Design and code support: Included
Service & support Dedicated CSM: Included
User management Enterprise SSO: Included
User management Account users: Usage based

Included
Feedback Monthly responses: Usage based

Included
Reporting Custom dashboards: Unlimited

Included
Testimonials & reviews Website feedback widgets: Unlimited

Included
Testimonials & reviews Widget customization: Design and code support

Included
Direct email surveys Monthly email sending limit: Usage based

Included
Legal & compliance TOS and DPA customization: Custom

Included
Survey branding Brands: Usage based

Included
External email embed Rating icons: Bespoke design service for unique and branded icons

Included
User management Stream activity logs with SIEM: Included
Integrations Custom integrations: Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Help Scout

September 21, 2026
Official pricing page
- Free: Free
- Standard: USD 25 monthly
- Plus: USD 45 monthly
- Pro: USD 75 monthly
August 27, 2026
Official pricing page
- Free: Free

Simplesat

September 21, 2026
Official pricing page
- Standard: USD 119 monthly · USD 109 / month with annual commitment
- Pro: USD 249 monthly · USD 229 / month with annual commitment
- Elite: USD 499 monthly · USD 459 / month with annual commitment
- Enterprise: Contact sales
August 27, 2026
Official pricing page
- Standard — default: USD 119 monthly · USD 109 / month with annual commitment