Help Scout pricing

Up to 5 — Users are members of your team in Help Scout.

1 — Collaborate on customer conversations in a shared workspace.

100/mo — Someone who received a reply from your team or had their question resolved by the AI assistant.

10 — Create a library of FAQ responses you can search and insert in 2 clicks.

10 — Use tags to label conversations, monitor trends, and start automations.

1 — Build a searchable and branded help center or knowledge base.

10 — Create and organize articles with text, images, hyperlinks, videos, and tables.

1 — Customize a help widget you can place anywhere in your website or app.

Up to 25 — Users are members of your team in Help Scout.

2 (additional Inboxes $10/mo)

Unlimited

Unlimited

2 (additional sites $20/mo)

1 basic policy — Set and track response targets across conversations to keep work on schedule.

150 basic workflows — Organize, assign, or reply to conversations automatically.

30-day history — Get insight into volume, responses, and customer happiness on each channel.

Up to 50 — Users are members of your team in Help Scout.

5 included — Let teammates view conversations and collaborate without taking up a full user seat. Maximums by plan: Plus (25), Pro (50).

Assign conversations and monitor reports based on a group of users.

5 (additional Inboxes $10/mo)

500 advanced workflows — Advanced workflows let you trigger actions based on customer properties.

2 advanced policies

Unlimited — Use AI to draft replies based on past conversations and help content.

Round robin — Automatically assign conversations evenly across your team to balance the workload.

Organize contacts and conversations by company to get a clear picture of the whole account.

3 (additional sites $20/mo)

2-year history

Unlimited (minimum 10) — Users are members of your team in Help Scout.

Up to 50 light users — Let teammates view conversations and collaborate without taking up a full user seat. Maximums by plan: Plus (25), Pro (50).

10 (additional Inboxes $10/mo)

Unlimited advanced workflows

Unlimited

Round robin + load balanced

Sign in to Help Scout with your company's SSO credentials using any SAML-compatible identity provider

Safely store protected health information (PHI) in Help Scout.

Preferred pricing

5 (additional sites $20/mo)

All-time