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Help Desk & Ticketing pricing

Centralize, assign, track, and resolve customer-support requests as tickets with queues, ownership, and service levels. Compare the price territory across 33 public products; prices are aligned only when their currency, billing schedule, and charged unit match.

Where public prices land

Ranges compare recurring prices with the same currency, billing schedule, and unit. Plans with commissions or usage fees are shown individually below.

Position Currency Cadence Unit Range Median n
First paid plan EUR Annual commitment monthly Unit EUR 7–7 EUR 7 1
Highest public plan EUR Annual commitment monthly Unit EUR 25–25 EUR 25 1
Seller-highlighted plan EUR Annual commitment monthly Unit EUR 16–16 EUR 16 1
First paid plan EUR Monthly Unit EUR 9–9 EUR 9 1
Highest public plan EUR Monthly Unit EUR 27–27 EUR 27 1
Seller-highlighted plan EUR Monthly Unit EUR 18–18 EUR 18 1
First paid plan INR Annual commitment monthly Seat INR 420–420 INR 420 1
Highest public plan INR Annual commitment monthly Seat INR 2400–2400 INR 2400 1
First paid plan USD Annual commitment monthly Flat USD 19–45 USD 32 2
Highest public plan USD Annual commitment monthly Flat USD 85–99 USD 92 2
Seller-highlighted plan USD Annual commitment monthly Flat USD 65–99 USD 82 2
First paid plan USD Annual commitment monthly Seat USD 8–99 USD 18 14
Highest public plan USD Annual commitment monthly Seat USD 15–9999 USD 48.5 14
Seller-highlighted plan USD Annual commitment monthly Seat USD 17–349 USD 44.1 11
First paid plan USD Annual commitment monthly Unit USD 5–12 USD 8.5 2
Highest public plan USD Annual commitment monthly Unit USD 5–40 USD 22.5 2
Seller-highlighted plan USD Annual commitment monthly Unit USD 5–20 USD 12.5 2
First paid plan USD Monthly Flat USD 19–49 USD 39 5
Highest public plan USD Monthly Flat USD 19–199 USD 114 6
Seller-highlighted plan USD Monthly Flat USD 129–129 USD 129 1
First paid plan USD Monthly Seat USD 11.99–124 USD 25 20
Highest public plan USD Monthly Seat USD 25–12499 USD 67.5 18
Seller-highlighted plan USD Monthly Seat USD 20–436 USD 49 14
First paid plan USD Monthly Unit USD 6–6 USD 6 1
Highest public plan USD Monthly Unit USD 6–6 USD 6 1
Seller-highlighted plan USD Monthly Unit USD 6–6 USD 6 1
First paid plan USD Monthly Usage USD 1–1 USD 1 1
Highest public plan USD Monthly Usage USD 1–1 USD 1 1

Products in this market

  1. BoldDesk

    BoldDesk is an AI-powered help desk software platform designed for customer service teams. It offers an all-in-one solution including ticketing, live chat, omnichannel messaging (email, WhatsApp, Instagram, SMS, Facebook), knowledge base, task management, workflow automation, and AI features such as autonomous AI agents for customers and agents, AI copilot for agents, and AI-triggered smart actions. It supports startups to enterprises with features like SLA management, reporting, multilingual support, and enterprise-grade security (SOC 2, GDPR, HIPAA). The platform includes free migration from competitors, a single flat pricing plan by team size, and aims to reduce support resolution times by up to 70%.

    16 plans · Enterprise, Mid-market, and Small business

    USD

  2. Customerly

    AI-powered customer support platform combining live chat, a help center, AI agents, support automation, surveys, routing, analytics and human collaboration in a shared support workflow.

    4 plans · Enterprise, Individual, Mid-market, and Small business

    USD

  3. Deskpro

    Deskpro is a help desk software platform designed for customer support, IT, HR, and operations teams. It offers omnichannel ticketing with email, chat, voice, forms, and social media integration, AI-assisted responses, automation, customizable workflows, self-service knowledge bases, reporting, and extensive integrations. Available as cloud or on-premise, it supports multi-brand and multi-workspace environments, aiming to improve team productivity and customer satisfaction.

    3 plans · Enterprise, Mid-market, and Small business

    USD

  4. Desku.io

    Customer support, help desk, or live chat software for business teams.

    5 plans · Enterprise, Individual, Mid-market, and Small business

    USD

  5. Freshdesk

    Freshdesk provides AI-powered customer service with ticketing, shared inboxes, routing, reporting, self-service, and collaboration.

    3 plans · Enterprise, Mid-market, and Small business

    USD

  6. FuseDesk

    Customer support, help desk, or live chat software for business teams.

    2 plans · Enterprise, Individual, Mid-market, and Small business

    USD

  7. HappyFox

    HappyFox offers an AI-powered omnichannel help desk for customer-support teams, with agent-based and unlimited-agent pricing options.

    10 plans · Enterprise, Mid-market, and Small business

    USD

  8. Help Scout

    Customer support, help desk, or live chat software for business teams.

    4 plans · Individual, Mid-market, and Small business

    USD

  9. HelpDesk.com

    Customer support, help desk, or live chat software for business teams.

    3 plans · Enterprise, Individual, Mid-market, and Small business

    USD

  10. HelpSpace

    Hosted team helpdesk combining shared support email channels, ticket collaboration, multilingual documentation sites, task boards, custom fields, AI ticket tools, and single sign-on.

    3 plans · Enterprise, Mid-market, and Small business

    USD

  11. Hiver Omni

    Customer support, help desk, or live chat software for business teams.

    1 plan · Individual, Mid-market, and Small business

    USD

  12. Jitbit Helpdesk

    Customer support, help desk, or live chat software for business teams.

    4 plans · Enterprise, Individual, Mid-market, and Small business

    USD

  13. Kayako

    Kayako provides an AI customer-support agent and helpdesk with ticketing, unified inbox, knowledge base, live chat, automation, and analytics.

    2 plans · Enterprise, Mid-market, and Small business

    USD

  14. Keeping

    Keeping turns Gmail into a shared-inbox help desk with ticket assignment, collaboration, workflows, analytics, and integrations.

    3 plans · Mid-market and Small business

    USD

  15. LiveAgent

    LiveAgent is an omnichannel help desk with ticketing, live chat, knowledge base, call-center, social-media, and AI support capabilities.

    4 plans · Enterprise, Mid-market, and Small business

    USD

  16. LiveHelpNow

    Customer support, help desk, or live chat software for business teams.

    3 plans · Enterprise, Mid-market, and Small business

    USD

  17. Mojo Helpdesk

    Mojo Helpdesk is a hosted ticketing and customer-support platform with email integration, queues, automation, service-level monitoring, permissions, and reporting.

    3 plans · Enterprise, Mid-market, and Small business

    USD

  18. Re:amaze

    Re:amaze is an AI-powered customer service and helpdesk platform designed for eCommerce and online businesses. It consolidates multiple support channels including email, live chat, social media, SMS, and voice into a unified inbox. Features include AI chatbots, automated workflows, a customizable FAQ knowledge base, real-time customer activity monitoring, co-browsing, and customer satisfaction surveys. It supports team collaboration with roles, shifts, and performance reporting, and integrates with popular eCommerce and business tools. The platform offers a free trial and tiered subscription plans suitable for small to mid-market businesses.

    3 plans · Mid-market and Small business

    USD

  19. Richpanel

    Richpanel is an AI-native helpdesk platform that automates customer support by resolving up to 50% of conversations end to end using AI agents trained on company policies. It unifies multiple communication channels (email, chat, social media, SMS, WhatsApp) into a single inbox, integrates with e-commerce and support tools like Shopify and Recharge, and offers features such as AI safety guardrails, QA, self-service portals, and returns management. It targets customer support teams aiming to reduce ticket volume, improve response times, and lower support costs while maintaining high customer satisfaction.

    2 plans · Enterprise, Mid-market, and Small business

    USD

  20. SparrowDesk

    Customer support, help desk, or live chat software for business teams.

    4 plans · Enterprise, Mid-market, and Small business

    USD

  21. Spiceworks Cloud Help Desk

    Hosted IT helpdesk for creating, assigning, tracking, and reporting on support tickets and incidents with collaboration, workflows, checklists, bulk actions, authentication, and vendor assistance.

    2 plans · Individual, Mid-market, and Small business

    USD

  22. SupportBee

    SupportBee is a hosted customer-support helpdesk with shared inboxes, knowledge bases, team filters, integrations, customer satisfaction, portals, and reporting.

    2 plans · Enterprise, Mid-market, and Small business

    USD

  23. TeamSupport

    TeamSupport is a hosted B2B customer-support platform with ticketing, customer intelligence, messaging, live chat, knowledge, automation, and reporting.

    3 plans · Enterprise, Mid-market, and Small business

    USD

  24. Tender Support

    Customer support, help desk, or live chat software for business teams.

    2 plans · Individual, Mid-market, and Small business

    USD

  25. Thena

    Thena is an AI-powered customer support platform designed for B2B teams, integrating Slack, email, live chat, MS Teams, and other channels into a unified ticketing system. It automates ticket triage, routing, and responses using AI agents, supports customizable workflows, knowledge bases, and multi-channel broadcasts, enabling faster and more efficient B2B customer support operations.

    1 plan · Enterprise, Mid-market, and Small business

    USD

  26. ThriveDesk

    Customer support, help desk, or live chat software for business teams.

    3 plans · Enterprise, Individual, Mid-market, and Small business

    USD

  27. Trakdesk

    Trakdesk is a hosted helpdesk with email ticketing, service-level policies, portals, satisfaction surveys, automation, reporting, and ticket scheduling.

    4 plans · Enterprise, Individual, Mid-market, and Small business

    USD

  28. UVdesk

    Customer support, help desk, or live chat software for business teams.

    2 plans · Enterprise, Individual, Mid-market, and Small business

    USD

  29. UseResponse

    Customer-support suite that combines help-desk ticketing, live chat and messengers, customer feedback, a knowledge base, automations and support analytics in cloud or self-hosted deployments.

    2 plans · Enterprise, Mid-market, and Small business

    USD

  30. UserEcho

    Customer support, help desk, or live chat software for business teams.

    1 plan · Individual, Mid-market, and Small business

    USD

  31. Vision Helpdesk Cloud

    Vision Helpdesk Cloud is a hosted customer-support suite with helpdesk ticketing, multibrand satellite helpdesk, service-desk workflows, live chat, and software updates.

    5 plans · Enterprise, Individual, Mid-market, and Small business

    USD

  32. Zammad Hosted

    Cloud-hosted helpdesk and ticketing service with email, web forms, chat and messaging channels, automations, SLAs, knowledge bases, roles, workflows, reporting, and managed German infrastructure.

    3 plans · Enterprise, Mid-market, and Small business

    EUR

  33. Zoho Desk

    Zoho Desk is customer-service software for email, business messaging, telephony, live chat, ticketing, automation, and reporting.

    5 plans · Enterprise, Mid-market, and Small business

    INR

Compare the alternatives

Latest observed changes

  1. Freshdesk
    Official pricing page
  2. LiveAgent
    Official pricing page
  3. HappyFox
    Official pricing page
  4. Keeping
    Official pricing page
  5. SparrowDesk
    Official pricing page
  6. Jitbit Helpdesk
    Official pricing page
  7. HelpDesk.com
    Official pricing page
  8. Help Scout
    Official pricing page
  9. ThriveDesk
    Official pricing page
  10. Desku.io
    Official pricing page