Customerly vs SparrowDesk

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Customerly

See full pricing history

USD · US · source: www.customerly.io

Plan	Pricing	Charged by	Offer type
Core	USD 19 monthly Core — $19 per seat/monthly; annual billing gives two months free	Seat · per seat per month; yearly billing gives two months free	Standalone · Fixed
Growth Highlighted	USD 69 monthly Growth — $69 per seat/monthly; annual billing gives two months free	Seat · per seat per month; yearly billing gives two months free	Standalone · Fixed
Ultimate	USD 99 monthly Ultimate — $99 per seat/monthly; annual billing gives two months free	Seat · per seat per month; yearly billing gives two months free	Standalone · Fixed
Aura AI Agent	USD 0.45 monthly Aura AI Agent — $0.45 per AI conversation; no seats required	Usage · per AI-assisted conversation; no seats required	Standalone · Usage based

SparrowDesk

See full pricing history

USD · US · source: www.sparrowdesk.com

Plan	Pricing	Charged by	Offer type
Free	Free $0 /month	Seat · Up to 3 users	Standalone · Free
Starter	USD 16 monthly $16 /month	Seat · per agent	Standalone · Fixed
Professional Highlighted	USD 49 monthly $49 /month	Seat · per agent	Standalone · Fixed
Enterprise	USD 89 monthly $89 /month	Seat · per agent	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Customerly

Core

Plan comparison Included AI conversations: 10/month

Limited
Plan comparison Additional AI conversations: $0.45 each

Limited
Plan comparison Included interactions: 500/month

Limited
Plan comparison Canned responses: 2

Limited
Plan comparison Teams: 1

Limited
Plan comparison Conversation history: 30 days

Limited
Plan comparison Chatflows: 1

Limited
Plan comparison Custom lists: 5

Limited
Plan comparison Live chat, AI, email replies, attachments and typing previews: Included
Plan comparison Advanced chatflow actions: Partial

Limited
Plan comparison User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts: Excluded
Plan comparison Surveys, NPS, white-label, advanced segmentation, workflows and integrations: Excluded
Plan comparison Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification: Excluded
Plan comparison Support type: AI only

Limited
Plan comparison Free trial: 14 days

Limited
Plan comparison AI Companion add-on: $19 per agent/month billed annually

Limited

Growth

Plan comparison Included AI conversations: 20/month

Limited
Plan comparison Additional AI conversations: $0.45 each

Limited
Plan comparison Included interactions: 1,000/month

Limited
Plan comparison Canned responses: 5

Limited
Plan comparison Teams: Unlimited

Included
Plan comparison Conversation history: Unlimited

Included
Plan comparison Chatflows: 10

Limited
Plan comparison Custom lists: Unlimited

Included
Plan comparison Live chat, AI, email replies, attachments and typing previews: Included
Plan comparison Advanced chatflow actions: Included
Plan comparison User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts: Included
Plan comparison Surveys, NPS, white-label, advanced segmentation, workflows and integrations: Included
Plan comparison Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification: Excluded
Plan comparison Support type: AI first plus human reply within 48 hours

Limited
Plan comparison Free trial: 14 days

Limited
Plan comparison AI Companion add-on: $19 per agent/month billed annually

Limited

Ultimate

Plan comparison Included AI conversations: 50/month

Limited
Plan comparison Additional AI conversations: $0.45 each

Limited
Plan comparison Included interactions: 5,000/month

Limited
Plan comparison Canned responses: Unlimited

Included
Plan comparison Teams: Unlimited

Included
Plan comparison Conversation history: Unlimited

Included
Plan comparison Chatflows: Unlimited

Included
Plan comparison Custom lists: Excluded
Plan comparison Live chat, AI, email replies, attachments and typing previews: Included
Plan comparison Advanced chatflow actions: Included
Plan comparison User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts: Included
Plan comparison Surveys, NPS, white-label, advanced segmentation, workflows and integrations: Included
Plan comparison Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification: Included
Plan comparison Support type: Human reply within 30 minutes

Limited
Plan comparison Free trial: 14 days

Limited
Plan comparison AI Companion add-on: $19 per agent/month billed annually

Limited

Aura AI Agent

Plan comparison AI conversations: $0.45 each

Limited
Plan comparison Seats: No seats required

Excluded
Plan comparison Help Center training: Included
Plan comparison End-to-end conversation resolution: Included
Plan comparison AI Missions: Included
Plan comparison Human escalation: Full context included

Limited
Plan comparison Conversation credits: Never expire

Included
Plan comparison Free trial: 14 days

Limited

SparrowDesk

Free

Highlights Up to 3 users: Up to 3 users

Limited
Highlights Live chat: Included
Highlights Email ticketing: Included
Reporting Prebuilt reports: Included
Help Center Public Help Center: 1

Limited
Inbox Shared inbox: Included
Inbox Conversation: 500 per month

Limited
Inbox Chat Widget: 1

Limited
Inbox Email Support: 1

Limited
Inbox Teams: Excluded
Inbox Ticket forms: Excluded
Inbox Customer portal: Excluded
Inbox CSAT surveys: Excluded
Inbox Lite seats: Excluded
Inbox Multiple Business hours: Excluded
Inbox Advanced Workflows: Excluded
Inbox Contact Segments: Excluded
Inbox Round robin: Excluded
Inbox Service Level Agreements (SLA): Excluded
Inbox Multiple Brands: Excluded
Inbox Export Conversations as CSV: Excluded
Inbox Bulk update fields: Excluded
Inbox Parent-Child Ticketing: Excluded
Reporting SLA Reports: Excluded
Reporting Custom Reports: Excluded
Security SSO: Excluded
Security Custom roles: Excluded
Security Password policy: Excluded
Integrations Slack: Excluded

Starter

Inbox Teams: Included
Inbox Ticket forms: Included
Inbox Customer portal: Included
Inbox CSAT surveys: Included
Inbox Lite seats: 5

Included
Inbox Conversation: Unlimited

Included
Inbox Chat Widget: Included
Inbox Email Support: Included
Inbox Contact Segments: Included
Inbox Export Conversations as CSV: Included
Inbox Bulk update fields: Included
Help Center Public Help Center: 1

Limited
Reporting SLA Reports: Included
Security Custom domain (support portal): Included
Security Custom domain (Help Center): Included
Integrations Slack: Included
Integrations Linear: Included
Integrations Hubspot: Included
Inbox Multiple Business hours: Excluded
Inbox Advanced Workflows: Excluded
Inbox Round robin: Excluded
Inbox Service Level Agreements (SLA): Excluded
Inbox Multiple Brands: Excluded
Inbox Parent-Child Ticketing: Excluded
Reporting Custom Reports: Excluded
Security SSO: Excluded
Security Custom roles: Excluded
Security Password policy: Excluded
Integrations Salesforce: Excluded

Professional

Inbox Workflows: Included
Inbox Round robin assignment: Included
Inbox Service Level Agreements (SLA): Included
Inbox Business hours: Included
Inbox Lite seats: 20

Included
Inbox Multiple Business hours: Included
Inbox Advanced Workflows: Included
Inbox Parent-Child Ticketing: Included
Reporting Custom Reports: Included
Help Center Public Help Center: 5

Limited
Integrations Salesforce: Included
Inbox Multiple Brands: Excluded
Security SSO: Excluded
Security Custom roles: Excluded
Security Password policy: Excluded
Security Audit Log: Excluded

Enterprise

Security SSO: Included
Security Custom roles: Included
Security Password policy: Included
Inbox Multiple brands: Included
Inbox Lite seats: 50

Included
Security Audit Log: Included
Help Center Public Help Center: 10

Limited
Inbox Parent-Child Ticketing: Included
Reporting Custom Reports: Included
Inbox Advanced Workflows: Included
Inbox Round robin assignment: Included
Inbox Service Level Agreements (SLA): Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Customerly

August 29, 2026
Official pricing page
- Core: USD 19 monthly
- Growth: USD 69 monthly
- Ultimate: USD 99 monthly
- Aura AI Agent: USD 0.45 monthly

SparrowDesk

September 21, 2026
Official pricing page
- Free: Free
- Starter: USD 16 monthly
- Professional: USD 49 monthly
- Enterprise: USD 89 monthly
August 27, 2026
Official pricing page
- Free: Free