Skip to content
pricing_optimizer.sql
Menu

SparrowDesk pricing

Customer support, help desk, or live chat software for business teams.

Region
US
Source currency
USD
Audiences
Enterprise, Mid-market, and Small business

Plans and public prices

Canonical pricing source
Plan Pricing Charged by Offer type
Free
Free

$0 /month

 Seat · Up to 3 users Standalone · Free
Starter
USD 16 monthly

$16 /month

 Seat · per agent Standalone · Fixed
Professional Highlighted
USD 49 monthly

$49 /month

 Seat · per agent Standalone · Fixed
Enterprise
USD 89 monthly

$89 /month

 Seat · per agent Standalone · Fixed

What each plan includes

Feature names follow SparrowDesk’s own pricing page. Check the wording before treating features from different vendors as like-for-like.

Free

Highlights

Up to 3 users

Up to 3 users

Limited
Live chat
Included
Email ticketing
Included

Reporting

Prebuilt reports
Included
SLA Reports
Excluded
Custom Reports
Excluded

Help Center

Public Help Center

1

Limited

Inbox

Shared inbox
Included
Conversation

500 per month

Limited
Chat Widget

1

Limited
Email Support

1

Limited
Teams
Excluded
Ticket forms
Excluded
Customer portal
Excluded
CSAT surveys
Excluded
Lite seats
Excluded
Multiple Business hours
Excluded
Advanced Workflows
Excluded
Contact Segments
Excluded
Round robin
Excluded
Service Level Agreements (SLA)
Excluded
Multiple Brands
Excluded
Export Conversations as CSV
Excluded
Bulk update fields
Excluded
Parent-Child Ticketing
Excluded

Security

SSO
Excluded
Custom roles
Excluded
Password policy
Excluded

Integrations

Slack
Excluded

Starter

Inbox

Teams
Included
Ticket forms
Included
Customer portal
Included
CSAT surveys
Included
Lite seats

5

Included
Conversation

Unlimited

Included
Chat Widget
Included
Email Support
Included
Contact Segments
Included
Export Conversations as CSV
Included
Bulk update fields
Included
Multiple Business hours
Excluded
Advanced Workflows
Excluded
Round robin
Excluded
Service Level Agreements (SLA)
Excluded
Multiple Brands
Excluded
Parent-Child Ticketing
Excluded

Help Center

Public Help Center

1

Limited

Reporting

SLA Reports
Included
Custom Reports
Excluded

Security

Custom domain (support portal)
Included
Custom domain (Help Center)
Included
SSO
Excluded
Custom roles
Excluded
Password policy
Excluded

Integrations

Slack
Included
Linear
Included
Hubspot
Included
Salesforce
Excluded

Professional

Inbox

Workflows
Included
Round robin assignment
Included
Service Level Agreements (SLA)
Included
Business hours
Included
Lite seats

20

Included
Multiple Business hours
Included
Advanced Workflows
Included
Parent-Child Ticketing
Included
Multiple Brands
Excluded

Reporting

Custom Reports
Included

Help Center

Public Help Center

5

Limited

Integrations

Salesforce
Included

Security

SSO
Excluded
Custom roles
Excluded
Password policy
Excluded
Audit Log
Excluded

Enterprise

Security

SSO
Included
Custom roles
Included
Password policy
Included
Audit Log
Included

Inbox

Multiple brands
Included
Lite seats

50

Included
Parent-Child Ticketing
Included
Advanced Workflows
Included
Round robin assignment
Included
Service Level Agreements (SLA)
Included

Help Center

Public Help Center

10

Limited

Reporting

Custom Reports
Included

How pricing changed

Each date shows when a public price was observed, not when it took effect. Archived captures may reflect the region or currency served at the time, so a currency change is not necessarily a price increase.

Observed Plans and prices Source wording Source
  • Free: Free
  • Starter: USD 16 monthly
  • Professional: USD 49 monthly
  • Enterprise: USD 89 monthly
  • $0 /month
  • $16 /month
  • $49 /month
  • $89 /month
Official pricing page
  • Free: Free
  • $0/
Official pricing page

Compare with alternatives