Desku.io vs SparrowDesk

Free

Highlights

Website Chat Widget

Included

Highlights

Agents

2

Included

Highlights

Customer Profiles

200

Included

Team Inbox

Shared Inboxes

1

Included

Channels

Chat Widget

1

Included

Channels

Chat Bot

1

Included

Chat Widget

Proactive Messages (Eyecatchers)

1

Included

Workflow

Conditional Flows (Automation)

1

Included

Knowledgebase

Maximum Knowledgebases

1

Included

Integrations & Apps

Ecwid

1 Store

Included

Integrations & Apps

Shopline

1 Store

Included

Growth

Highlights

Shared Email Inbox

Included

Highlights

Agents

6

Included

Highlights

Customer Profiles

5,000

Included

Team Inbox

Shared Inboxes

5

Included

Artificial Intelligence

Eva AI Unlimited

Included

Artificial Intelligence

Eva AI with BYOK

Included

Channels

Chat Widget

1

Included

Channels

Chat Bot

1

Included

Highlights

Ticket Automation

Limited

Integrations & Apps

Integrations

Limited

Chat Widget

Proactive Messages (Eyecatchers)

3

Included

Workflow

Conditional Flows (Automation)

3

Included

Knowledgebase

Maximum Knowledgebases

1

Included

Integrations & Apps

Shopify

1 Store

Included

Integrations & Apps

WooCommerce

1 Store

Included

Integrations & Apps

Ecwid

1 Store

Included

Integrations & Apps

Shopline

1 Store

Included

Advance

Highlights

Customer Data Management

Included

Highlights

Agents

12

Included

Highlights

Customer Profiles

50,000

Included

Team Inbox

Shared Inboxes

Unlimited

Included

Artificial Intelligence

Eva AI Unlimited

Included

Artificial Intelligence

Eva AI with BYOK

Included

Artificial Intelligence

Copilot Addon

Included

Channels

Chat Widgets

2

Included

Channels

Chat Bots

2

Included

Highlights

Ticket Automation

Limited

Integrations & Apps

Shopify & WooCommerce

Included

Channels

Facebook Page

1

Included

Channels

Instagram Account

1

Included

Chat Widget

White Label & CNAME

Included

Highlights

Custom Apps

Included

Team Inbox

CSAT

Included

Highlights

Visitor Journey Tracking

Included

Chat Widget

Proactive Messages (Eyecatchers)

3

Included

Workflow

Conditional Flows (Automation)

10

Included

Knowledgebase

Maximum Knowledgebases

1

Included

Integrations & Apps

Shopify

3 Stores

Included

Integrations & Apps

WooCommerce

3 Stores

Included

Integrations & Apps

Ecwid

3 Store

Included

Integrations & Apps

Shopline

3 Store

Included

Business

Highlights

AI-Powered Automations

Included

Highlights

Agents

25

Included

Highlights

Agents Addon

Included

Highlights

Customer Profiles

200,000

Included

Team Inbox

Shared Inboxes

Unlimited

Included

Artificial Intelligence

Eva AI Unlimited

Included

Artificial Intelligence

Eva AI with BYOK

Included

Artificial Intelligence

Copilot & Agent Addon

Included

Channels

Chat Widgets

2

Included

Channels

Chat Bots

2

Included

Workflow

Advanced Rules

10

Included

Integrations & Apps

Integrations

Included

Channels

All Major Channels

Included

Chat Widget

White Label & CNAME

Included

Highlights

Custom Apps

Included

Team Inbox

CSAT

Included

Highlights

Visitor Journey Tracking

Included

Highlights

SLA

Included

Highlights

Webhook Access

Included

Highlights

Ticket Collision

Included

Chat Widget

Proactive Messages (Eyecatchers)

3

Included

Knowledgebase

Maximum Knowledgebases

Multiple

Included

Integrations & Apps

Shopify

3 Stores

Included

Integrations & Apps

WooCommerce

3 Stores

Included

Integrations & Apps

Ecwid

3 Store

Included

Integrations & Apps

Shopline

3 Store

Included

Channels

Facebook Messenger

3

Included

Channels

Instagram

3

Included

Enterprise

Free

Highlights

Up to 3 users

Up to 3 users

Limited

Highlights

Live chat

Included

Highlights

Email ticketing

Included

Reporting

Prebuilt reports

Included

Help Center

Public Help Center

1

Limited

Inbox

Shared inbox

Included

Inbox

Conversation

500 per month

Limited

Inbox

Chat Widget

1

Limited

Inbox

Email Support

1

Limited

Inbox

Teams

Excluded

Inbox

Ticket forms

Excluded

Inbox

Customer portal

Excluded

Inbox

CSAT surveys

Excluded

Inbox

Lite seats

Excluded

Inbox

Multiple Business hours

Excluded

Inbox

Advanced Workflows

Excluded

Inbox

Contact Segments

Excluded

Inbox

Round robin

Excluded

Inbox

Service Level Agreements (SLA)

Excluded

Inbox

Multiple Brands

Excluded

Inbox

Export Conversations as CSV

Excluded

Inbox

Bulk update fields

Excluded

Inbox

Parent-Child Ticketing

Excluded

Reporting

SLA Reports

Excluded

Reporting

Custom Reports

Excluded

Security

SSO

Excluded

Security

Custom roles

Excluded

Security

Password policy

Excluded

Integrations

Slack

Excluded

Starter

Inbox

Teams

Included

Inbox

Ticket forms

Included

Inbox

Customer portal

Included

Inbox

CSAT surveys

Included

Inbox

Lite seats

5

Included

Inbox

Conversation

Unlimited

Included

Inbox

Chat Widget

Included

Inbox

Email Support

Included

Inbox

Contact Segments

Included

Inbox

Export Conversations as CSV

Included

Inbox

Bulk update fields

Included

Help Center

Public Help Center

1

Limited

Reporting

SLA Reports

Included

Security

Custom domain (support portal)

Included

Security

Custom domain (Help Center)

Included

Integrations

Slack

Included

Integrations

Linear

Included

Integrations

Hubspot

Included

Inbox

Multiple Business hours

Excluded

Inbox

Advanced Workflows

Excluded

Inbox

Round robin

Excluded

Inbox

Service Level Agreements (SLA)

Excluded

Inbox

Multiple Brands

Excluded

Inbox

Parent-Child Ticketing

Excluded

Reporting

Custom Reports

Excluded

Security

SSO

Excluded

Security

Custom roles

Excluded

Security

Password policy

Excluded

Integrations

Salesforce

Excluded

Professional

Inbox

Workflows

Included

Inbox

Round robin assignment

Included

Inbox

Service Level Agreements (SLA)

Included

Inbox

Business hours

Included

Inbox

Lite seats

20

Included

Inbox

Multiple Business hours

Included

Inbox

Advanced Workflows

Included

Inbox

Parent-Child Ticketing

Included

Reporting

Custom Reports

Included

Help Center

Public Help Center

5

Limited

Integrations

Salesforce

Included

Inbox

Multiple Brands

Excluded

Security

SSO

Excluded

Security

Custom roles

Excluded

Security

Password policy

Excluded

Security

Audit Log

Excluded

Enterprise

Security

SSO

Included

Security

Custom roles

Included

Security

Password policy

Included

Inbox

Multiple brands

Included

Inbox

Lite seats

50

Included

Security

Audit Log

Included

Help Center

Public Help Center

10

Limited

Inbox

Parent-Child Ticketing

Included

Reporting

Custom Reports

Included

Inbox

Advanced Workflows

Included

Inbox

Round robin assignment

Included

Inbox

Service Level Agreements (SLA)

Included