Skip to content
pricing_optimizer.sql
Menu

Customerly pricing

AI-powered customer support platform combining live chat, a help center, AI agents, support automation, surveys, routing, analytics and human collaboration in a shared support workflow.

Region
US
Source currency
USD
Audiences
Enterprise, Individual, Mid-market, and Small business

Plans and public prices

Canonical pricing source
Plan Pricing Charged by Offer type
Core
USD 19 monthly

Core — $19 per seat/monthly; annual billing gives two months free

 Seat · per seat per month; yearly billing gives two months free Standalone · Fixed
Growth Highlighted
USD 69 monthly

Growth — $69 per seat/monthly; annual billing gives two months free

 Seat · per seat per month; yearly billing gives two months free Standalone · Fixed
Ultimate
USD 99 monthly

Ultimate — $99 per seat/monthly; annual billing gives two months free

 Seat · per seat per month; yearly billing gives two months free Standalone · Fixed
Aura AI Agent
USD 0.45 monthly

Aura AI Agent — $0.45 per AI conversation; no seats required

 Usage · per AI-assisted conversation; no seats required Standalone · Usage based

What each plan includes

Feature names follow Customerly’s own pricing page. Check the wording before treating features from different vendors as like-for-like.

Core

Plan comparison

Included AI conversations

10/month

Limited
Additional AI conversations

$0.45 each

Limited
Included interactions

500/month

Limited
Canned responses

2

Limited
Teams

1

Limited
Conversation history

30 days

Limited
Chatflows

1

Limited
Custom lists

5

Limited
Live chat, AI, email replies, attachments and typing previews
Included
Advanced chatflow actions

Partial

Limited
User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts
Excluded
Surveys, NPS, white-label, advanced segmentation, workflows and integrations
Excluded
Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification
Excluded
Support type

AI only

Limited
Free trial

14 days

Limited
AI Companion add-on

$19 per agent/month billed annually

Limited

Growth

Plan comparison

Included AI conversations

20/month

Limited
Additional AI conversations

$0.45 each

Limited
Included interactions

1,000/month

Limited
Canned responses

5

Limited
Teams

Unlimited

Included
Conversation history

Unlimited

Included
Chatflows

10

Limited
Custom lists

Unlimited

Included
Live chat, AI, email replies, attachments and typing previews
Included
Advanced chatflow actions
Included
User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts
Included
Surveys, NPS, white-label, advanced segmentation, workflows and integrations
Included
Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification
Excluded
Support type

AI first plus human reply within 48 hours

Limited
Free trial

14 days

Limited
AI Companion add-on

$19 per agent/month billed annually

Limited

Ultimate

Plan comparison

Included AI conversations

50/month

Limited
Additional AI conversations

$0.45 each

Limited
Included interactions

5,000/month

Limited
Canned responses

Unlimited

Included
Teams

Unlimited

Included
Conversation history

Unlimited

Included
Chatflows

Unlimited

Included
Custom lists
Excluded
Live chat, AI, email replies, attachments and typing previews
Included
Advanced chatflow actions
Included
User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts
Included
Surveys, NPS, white-label, advanced segmentation, workflows and integrations
Included
Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification
Included
Support type

Human reply within 30 minutes

Limited
Free trial

14 days

Limited
AI Companion add-on

$19 per agent/month billed annually

Limited

Aura AI Agent

Plan comparison

AI conversations

$0.45 each

Limited
Seats

No seats required

Excluded
Help Center training
Included
End-to-end conversation resolution
Included
AI Missions
Included
Human escalation

Full context included

Limited
Conversation credits

Never expire

Included
Free trial

14 days

Limited

How pricing changed

Each date shows when a public price was observed, not when it took effect. Archived captures may reflect the region or currency served at the time, so a currency change is not necessarily a price increase.

Observed Plans and prices Source wording Source
  • Core: USD 19 monthly
  • Growth: USD 69 monthly
  • Ultimate: USD 99 monthly
  • Aura AI Agent: USD 0.45 monthly
  • Core — $19 per seat/monthly; annual billing gives two months free
  • Growth — $69 per seat/monthly; annual billing gives two months free
  • Ultimate — $99 per seat/monthly; annual billing gives two months free
  • Aura AI Agent — $0.45 per AI conversation; no seats required
Official pricing page

Compare with alternatives