ChatBot.com vs Customerly

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

ChatBot.com

See full pricing history

USD · US · source: www.chatbot.com

Plan	Pricing	Charged by	Offer type
Essential	USD 25 monthly · USD 19 / month with annual commitment $19 per user / mo. Price per user (billed monthly) $25. Price per user (billed yearly) $19	Seat · per user	Standalone · Fixed
Growth Highlighted	USD 99 monthly · USD 79 / month with annual commitment $79 per user / mo. Price per user (billed monthly) $99. Price per user (billed yearly) $79	Seat · per user	Standalone · Fixed
Enterprise — annual plan	Contact sales Custom	Seat · per user	Standalone · Contact sales

Customerly

See full pricing history

USD · US · source: www.customerly.io

Plan	Pricing	Charged by	Offer type
Core	USD 19 monthly Core — $19 per seat/monthly; annual billing gives two months free	Seat · per seat per month; yearly billing gives two months free	Standalone · Fixed
Growth Highlighted	USD 69 monthly Growth — $69 per seat/monthly; annual billing gives two months free	Seat · per seat per month; yearly billing gives two months free	Standalone · Fixed
Ultimate	USD 99 monthly Ultimate — $99 per seat/monthly; annual billing gives two months free	Seat · per seat per month; yearly billing gives two months free	Standalone · Fixed
Aura AI Agent	USD 0.45 monthly Aura AI Agent — $0.45 per AI conversation; no seats required	Usage · per AI-assisted conversation; no seats required	Standalone · Usage based

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

ChatBot.com

Essential

AI Agent AI Agent: 1

Limited
AI Agent Included AI resolutions: 10 resolutions per month • 120 resolutions per year

Limited
AI Agent Custom skills: 10

Limited
AI productivity tools Reply suggestions: 5 monthly per user

Limited
AI productivity tools AI text edits: 5 monthly per user

Limited
Support and automation Inbox and ticketing system: Included
Support and automation Workflow automation: Included
Support and automation Human takeover: Included
Automation and campaigns Proactive campaigns: 3

Limited
Sell through service Proactive campaigns impressions: 1,000

Limited
Sell through service Live visitors tracked: 50

Limited
Channels and selling Website chat: Included
Channels and selling Messenger: Included
Channels and selling WhatsApp: Included
Channels and selling SMS (Twilio): Included
Channels and selling Selling through Shopify: Included
AI productivity tools AI canned reply suggestions: —

Excluded
AI productivity tools Chat summaries: —

Excluded
AI productivity tools Ticket summaries: —

Excluded
AI productivity tools Chat topics: —

Excluded
AI productivity tools Tag suggestions: —

Excluded
Inbox and chats Chat routing rules: —

Excluded
Inbox and chats Working hours: —

Excluded
Inbox and chats Chat tags: 5

Limited
Inbox and chats Teams: 1

Limited
Inbox and chats Shared canned responses: —

Excluded
Inbox and chats Team member takeover: —

Excluded
Inbox and chats Chat supervision: —

Excluded
Inbox and chats Chat inactivity timeout: —

Excluded
Tickets Custom fields: 5

Limited
Tickets Ticketing rules: 3

Limited
Tickets Forwarding addresses: 1

Limited
Tickets Email templates: 1

Limited
Workflows and automation Included workflow rules: 3

Limited
Workflows and automation Included workflow executions: 300

Limited
Workflows and automation Automated tags: —

Excluded
Reporting Agent activity: —

Excluded
Reporting Agent performance: —

Excluded
Reporting On-demand reporting: —

Excluded
Website widget Multilingual support: —

Excluded
Customization White label: —

Excluded
Data and storage Conversation & file history: 60 days

Limited
Data and storage Files & data storage: 2 GB + 50 MB per user

Limited
Access and developer tools Included API calls: 10,000 per month

Limited
Security Security assistance: —

Excluded
Security Audit logs: —

Excluded
Security Custom SSO: —

Excluded
Enterprise services Service level agreements (SLAs): —

Excluded

Growth

AI Agent AI Agent: 10

Limited
AI Agent Included AI resolutions: 200 resolutions per month • 2,400 resolutions per year

Limited
AI Agent Custom skills: 10

Limited
AI productivity tools Reply suggestions: 50 monthly per user

Limited
AI productivity tools AI text edits: 100 monthly per user

Limited
AI Agent Chat topics insights: Included
Team and scale Chat supervision and takeover: Included
Team and scale Shared canned responses: Included
Team and scale Team performance reports: Included
Team and scale Agent activity reports: Included
Team and scale Unlimited chat history: unlimited

Included
Automation and campaigns Automated tags: Included
Automation and campaigns Included workflow rules: 10

Limited
Automation and campaigns Included workflow executions: 1,000

Limited
Automation and campaigns Proactive campaigns: 30

Limited
Sell through service Proactive campaigns impressions: 10,000

Limited
Sell through service Live visitors tracked: 400

Limited
AI productivity tools AI canned reply suggestions: Included
AI productivity tools Chat summaries: Included
AI productivity tools Ticket summaries: Included
AI productivity tools Chat topics: Included
AI productivity tools Tag suggestions: Included
Inbox and chats Chat routing rules: Included
Inbox and chats Working hours: Included
Inbox and chats Teams: 10

Limited
Inbox and chats Team member takeover: Included
Inbox and chats Chat inactivity timeout: Included
Tickets Custom fields: 20

Limited
Tickets Ticketing rules: 10

Limited
Tickets Forwarding addresses: 10

Limited
Tickets Email templates: 10

Limited
Workflows and automation Chat canned response suggestions: Included
Reporting Agent activity: Included
Reporting Agent performance: Included
Reporting On-demand reporting: —

Excluded
Website widget Multilingual support: Included
Customization Custom customer segments: Included
Customization White label: —

Excluded
Data and storage Conversation & file history: unlimited

Included
Data and storage Files & data storage: 15 GB + 100 MB per user

Limited
Access and developer tools Included API calls: 20,000 per month

Limited
Security Security assistance: —

Excluded
Security Audit logs: —

Excluded
Security Custom SSO: —

Excluded
Enterprise services Service level agreements (SLAs): —

Excluded

Enterprise — annual plan

Adapts to how you work Custom AI Agents: custom

Included
AI Agent Included AI resolutions: custom

Limited
Adapts to how you work Tailored workflow automation: Included
Adapts to how you work Plugged into your data: Included
Adapts to how you work On-demand reporting: Included
Adapts to how you work Flexible scaling and usage limits: custom

Included
A dedicated team for your account Support from Product Expert: Included
A dedicated team for your account Personalized onboarding: Included
A dedicated team for your account Product training for your team: Included
A dedicated team for your account Direct engineering support: Included
A dedicated team for your account Security assistance: Included
No procurement surprises SOC 2 Type 2: Included
No procurement surprises Service level agreements (SLAs): Included
No procurement surprises Legal and compliance review: Included
No procurement surprises Alternative payment terms: Included
No procurement surprises White-label widget: Included
No procurement surprises SSO and audit logs: Included
AI productivity tools Reply suggestions: custom

Limited
AI productivity tools AI text edits: custom

Limited
Sell through service Live visitors tracked: custom

Limited
Sell through service Proactive campaigns: custom

Limited
Sell through service Proactive campaigns impressions: custom

Limited
Inbox and chats Teams: custom

Limited
Tickets Custom fields: custom

Limited
Tickets Ticketing rules: custom

Limited
Tickets Forwarding addresses: custom

Limited
Tickets Email templates: custom

Limited
Workflows and automation Included workflow rules: custom

Limited
Workflows and automation Included workflow executions: custom

Limited
Data and storage Conversation & file history: unlimited

Included
Data and storage Files & data storage: custom

Limited
Access and developer tools Included API calls: custom

Limited
Customization Custom roles: Included
Customization Multiple brands: Included

Customerly

Core

Plan comparison Included AI conversations: 10/month

Limited
Plan comparison Additional AI conversations: $0.45 each

Limited
Plan comparison Included interactions: 500/month

Limited
Plan comparison Canned responses: 2

Limited
Plan comparison Teams: 1

Limited
Plan comparison Conversation history: 30 days

Limited
Plan comparison Chatflows: 1

Limited
Plan comparison Custom lists: 5

Limited
Plan comparison Live chat, AI, email replies, attachments and typing previews: Included
Plan comparison Advanced chatflow actions: Partial

Limited
Plan comparison User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts: Excluded
Plan comparison Surveys, NPS, white-label, advanced segmentation, workflows and integrations: Excluded
Plan comparison Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification: Excluded
Plan comparison Support type: AI only

Limited
Plan comparison Free trial: 14 days

Limited
Plan comparison AI Companion add-on: $19 per agent/month billed annually

Limited

Growth

Plan comparison Included AI conversations: 20/month

Limited
Plan comparison Additional AI conversations: $0.45 each

Limited
Plan comparison Included interactions: 1,000/month

Limited
Plan comparison Canned responses: 5

Limited
Plan comparison Teams: Unlimited

Included
Plan comparison Conversation history: Unlimited

Included
Plan comparison Chatflows: 10

Limited
Plan comparison Custom lists: Unlimited

Included
Plan comparison Live chat, AI, email replies, attachments and typing previews: Included
Plan comparison Advanced chatflow actions: Included
Plan comparison User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts: Included
Plan comparison Surveys, NPS, white-label, advanced segmentation, workflows and integrations: Included
Plan comparison Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification: Excluded
Plan comparison Support type: AI first plus human reply within 48 hours

Limited
Plan comparison Free trial: 14 days

Limited
Plan comparison AI Companion add-on: $19 per agent/month billed annually

Limited

Ultimate

Plan comparison Included AI conversations: 50/month

Limited
Plan comparison Additional AI conversations: $0.45 each

Limited
Plan comparison Included interactions: 5,000/month

Limited
Plan comparison Canned responses: Unlimited

Included
Plan comparison Teams: Unlimited

Included
Plan comparison Conversation history: Unlimited

Included
Plan comparison Chatflows: Unlimited

Included
Plan comparison Custom lists: Excluded
Plan comparison Live chat, AI, email replies, attachments and typing previews: Included
Plan comparison Advanced chatflow actions: Included
Plan comparison User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts: Included
Plan comparison Surveys, NPS, white-label, advanced segmentation, workflows and integrations: Included
Plan comparison Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification: Included
Plan comparison Support type: Human reply within 30 minutes

Limited
Plan comparison Free trial: 14 days

Limited
Plan comparison AI Companion add-on: $19 per agent/month billed annually

Limited

Aura AI Agent

Plan comparison AI conversations: $0.45 each

Limited
Plan comparison Seats: No seats required

Excluded
Plan comparison Help Center training: Included
Plan comparison End-to-end conversation resolution: Included
Plan comparison AI Missions: Included
Plan comparison Human escalation: Full context included

Limited
Plan comparison Conversation credits: Never expire

Included
Plan comparison Free trial: 14 days

Limited

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

ChatBot.com

September 21, 2026
Official pricing page
- Essential: USD 25 monthly · USD 19 / month with annual commitment
- Growth: USD 99 monthly · USD 79 / month with annual commitment
- Enterprise — annual plan: Contact sales
August 27, 2026
Official pricing page
- Let's talk: Contact sales
- Essential: USD 19 monthly
- Growth: USD 79 monthly

Customerly

August 29, 2026
Official pricing page
- Core: USD 19 monthly
- Growth: USD 69 monthly
- Ultimate: USD 99 monthly
- Aura AI Agent: USD 0.45 monthly