ChatBot.com pricing

1 — An AI Agent runs conversations on its own, using the knowledge, tone, and skills you give it.

10 resolutions per month • 120 resolutions per year — One resolution = the AI directly solved a customer question. Multiple questions in the same chat still count as one.

10 — A skill is a rule that tells your AI what to do in a specific situation. 10 skills per agent.

5 monthly per user — The AI drafts replies from your knowledge sources, ready to send or tweak.

5 monthly per user — AI polishes any reply: rephrase, summarize, fix grammar, or expand.

— — The AI picks the right canned reply for you, based on what the customer just said.

— — Get the key points of any chat without reading the whole thread.

— — Get the key points of any ticket without reading the whole thread.

— — A weekly report on what your customers are asking about most.

— — One-click tag suggestions for chats and tickets.

Step in and take over the conversation from the AI Agent anytime.

3 — Run chat greetings, pop-ups, and invitations on autopilot.

1,000 — The number of times your campaigns get shown to visitors.

50 — Watch every visitor live, see their behavior, location, and cart.

— — Send chats to specific teams based on the page they're on, their country, or their domain.

— — Set your team’s working hours and keep chat availability accurate.

5 — Tag chats to filter, group, and find them later.

1 — Group teammates by department, product, or region.

— — Turn your team's best replies into shortcuts everyone can use.

— — Take over a chat from a teammate when expert help is needed.

— — Watch chats live, whisper guidance, or take over with one click.

— — Auto-transfer chats to another agent when the current one stops responding.

5 — Add the fields you need to capture customer or case details.

3 — Build the rules that govern how tickets move through your team.

1 — Email addresses that turn customer emails into tickets in Text App.

1 — Create and manage multiple email templates for consistent responses.

3 — How many workflow rules you can set up on your plan.

300 — How many times your workflows can run per month on your plan.

— — Tags get applied automatically based on the canned response you use.

— — When each agent was available to chat, with a visual timeline of their statuses.

— — Performance data on every agent, in real time.

— — Scheduled reports delivered in CSV, TSV, XLS, and other formats.

— — Pick from 48 languages and assign dedicated agent groups per language.

— — Remove the "Powered by Text" branding from your chat widget.

60 days — Every conversation your team has ever had stays searchable.

2 GB + 50 MB per user — Storage for files shared in chats, tickets, and the knowledge hub.

10,000 per month — The number of API calls included on your plan per month.

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10 — An AI Agent runs conversations on its own, using the knowledge, tone, and skills you give it.

200 resolutions per month • 2,400 resolutions per year — One resolution = the AI directly solved a customer question. Multiple questions in the same chat still count as one.

10 — A skill is a rule that tells your AI what to do in a specific situation. 10 skills per agent.

50 monthly per user — The AI drafts replies from your knowledge sources, ready to send or tweak.

100 monthly per user — AI polishes any reply: rephrase, summarize, fix grammar, or expand.

The AI picks the right canned reply for you, based on what the customer just said.

Get the key points of any chat without reading the whole thread.

Get the key points of any ticket without reading the whole thread.

A weekly report on what your customers are asking about most.

One-click tag suggestions for chats and tickets.

Turn your team's best replies into shortcuts everyone can use.

unlimited

Tags get applied automatically based on the canned response you use.

10 — How many workflow rules you can set up on your plan.

1,000 — How many times your workflows can run per month on your plan.

30 — Run chat greetings, pop-ups, and invitations on autopilot.

10,000 — The number of times your campaigns get shown to visitors.

400 — Watch every visitor live, see their behavior, location, and cart.

Send chats to specific teams based on the page they're on, their country, or their domain.

Set your team’s working hours and keep chat availability accurate.

10 — Group teammates by department, product, or region.

Take over a chat from a teammate when expert help is needed.

Auto-transfer chats to another agent when the current one stops responding.

20 — Add the fields you need to capture customer or case details.

10 — Build the rules that govern how tickets move through your team.

10 — Email addresses that turn customer emails into tickets in Text App.

10 — Create and manage multiple email templates for consistent responses.

Get event-based reply suggestions during chats.

When each agent was available to chat, with a visual timeline of their statuses.

Performance data on every agent, in real time.

— — Scheduled reports delivered in CSV, TSV, XLS, and other formats.

Pick from 48 languages and assign dedicated agent groups per language.

Filtered views that track specific customer groups in real time.

— — Remove the "Powered by Text" branding from your chat widget.

unlimited — Every conversation your team has ever had stays searchable.

15 GB + 100 MB per user — Storage for files shared in chats, tickets, and the knowledge hub.

20,000 per month — The number of API calls included on your plan per month.

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custom

Scheduled reports delivered in CSV, TSV, XLS, and other formats.

custom

custom — One resolution = the AI directly solved a customer question.

A product expert who owns the success of your Text app.

A training session that teaches your agents how to run sales and support in Text app.

Our engineers help with custom implementations and integrations into your stack.

Talk to our specialists about Text app security best practices for your setup.

Guaranteed response times, uptime, and support standards for business-critical needs.

Legal review and support is available to Enterprise customers on request, case by case.

Pay with purchase orders and annual invoices instead of a company card.

Remove the "Powered by Text" branding from your chat widget.

Integrate Text app with your enterprise or cloud SSO via SAML 2.0. On-demand file listing every notable change.

custom — The AI drafts replies from your knowledge sources, ready to send or tweak.

custom — AI polishes any reply: rephrase, summarize, fix grammar, or expand.

custom — Watch every visitor live, see their behavior, location, and cart.

custom — Run chat greetings, pop-ups, and invitations on autopilot.

custom — The number of times your campaigns get shown to visitors.

custom — Group teammates by department, product, or region.

custom — Add the fields you need to capture customer or case details.

custom — Build the rules that govern how tickets move through your team.

custom — Email addresses that turn customer emails into tickets in Text App.

custom — Create and manage multiple email templates for consistent responses.

custom — How many workflow rules you can set up on your plan.

custom — How many times your workflows can run per month on your plan.

unlimited — Every conversation your team has ever had stays searchable.

custom — Storage for files shared in chats, tickets, and the knowledge hub.

custom — The number of API calls included on your plan per month.

Define your own roles with specific permissions to match your team.

Manage support for multiple brands from one account.