Deskpro vs Help Scout

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Deskpro

See full pricing history

USD · US · source: www.deskpro.com

Plan	Pricing	Charged by	Offer type
Team	USD 39 monthly $39 /agent/month (Min 5 agents)	Seat · agent	Standalone · Fixed
Professional Highlighted	USD 59 monthly $59 /agent/month (Min 10 agents)	Seat · agent	Standalone · Fixed
Enterprise	USD 99 monthly $99 /agent/month (Min 25 agents)	Seat · agent	Standalone · Fixed

Help Scout

See full pricing history

USD · US · source: www.helpscout.com

Plan	Pricing	Charged by	Offer type
Free	Free The Free plan includes 5 users, 1 Inbox, and 1 Docs site.	Seat	Standalone · Free
Standard	USD 25 monthly $ 25 per user/mo	Seat · per user/mo	Standalone · Fixed
Plus Highlighted	USD 45 monthly $ 45 per user/mo	Seat · per user/mo	Standalone · Fixed
Pro	USD 75 monthly $ 75 per user/mo	Seat · per user/mo	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Deskpro

Team

Highlights Unified inbox for every channel: Included
Highlights Self-Service Help Center: Included
Highlights Chatbot: Included
Highlights Apps & Integrations: Included
Highlights Mobile Apps: Included
Highlights Reporting & Analytics: Included
Highlights Standard Support: Included
Self-Service Help Center Multi-Brand Help Centers: 3

Limited
Self-Service Help Center Remove 'Powered by Deskpro' Branding: Excluded
Licensing Lite Agents: Excluded
Deskpro AI Deskpro AI: Excluded
Deskpro AI AI-Powered Chatbot: Excluded
Highlights Multiple Brand Support: Excluded
Highlights Advanced Voice & Call Controls: Excluded
Licensing Multi-Account: Excluded
Integrations & Apps CRM Sync: Excluded
Licensing Minimum Agents: 5

Included
Hosting & Infrastructure Data Center Choice: US / UK / EU

Included
Security & Compliance HIPAA-Compliant Hosting: Excluded

Professional

Highlights Unified inbox for every channel: Included
Highlights Self-Service Help Center: Included
Highlights Chatbot: Included
Highlights Apps & Integrations: Included
Highlights Mobile Apps: Included
Highlights Reporting & Analytics: Included
Licensing Lite Agents: 50

Included
Deskpro AI Deskpro AI: Included
Deskpro AI AI-Powered Chatbot: Included
Self-Service Help Center Remove "Powered by Deskpro": Included
Self-Service Help Center Multiple Brand Support: 10

Included
Highlights Advanced Voice & Call Controls: Included
Licensing Multi-Account: 3

Limited
Integrations & Apps CRM Sync: Included
Highlights Professional Support: Included
Licensing Minimum Agents: 10

Included
Hosting & Infrastructure Data Center Choice: US / UK / EU

Included
Security & Compliance HIPAA-Compliant Hosting: Excluded

Enterprise

Highlights Unified inbox for every channel: Included
Highlights Self-Service Help Center: Included
Licensing Lite Agents: 1000

Included
Deskpro AI Deskpro AI: Included
Deskpro AI AI-Powered Chatbot: Included
Self-Service Help Center Remove "Powered by Deskpro": Included
Self-Service Help Center Multiple Brand Support: Unlimited

Included
Highlights Advanced Voice & Call Controls: Included
Licensing Multi-Account: Unlimited

Included
Integrations & Apps CRM Sync: Included
Hosting & Infrastructure Global Data Center: paid

Limited
Support & Services Quarterly Health Checks: Included
Security & Compliance Security Reviews: Included
Highlights Sandbox Environment: Included
Licensing Custom Contracts: Included
Security & Compliance HIPAA-Compliant Hosting: Included
Support & Services Account Manager: Included
Support & Services Implementation Services: Included
Highlights Enterprise Support: Included
Licensing Minimum Agents: 25

Included
Hosting & Infrastructure Data Center Choice: Global

Included

Help Scout

Free

Team management Users: Up to 5

Included
Shared Inbox Inboxes: 1

Included
Shared Inbox Contacts: 100/mo

Limited
Shared Inbox Saved replies: 10

Limited
Shared Inbox Tags: 10

Limited
Knowledge base Docs sites: 1

Included
Knowledge base Articles: 10

Limited
Knowledge base Beacon: 1

Included

Standard

Team management Users: Up to 25

Included
Shared Inbox Multiple Inboxes: 2 (additional Inboxes $10/mo)

Included
Channels Live chat and SMS: Included
Channels WhatsApp, Instagram, and Messenger: Included
Knowledge base Multiple knowledge bases: 2 (additional sites $20/mo)

Included
Service Level Agreements (SLAs) One basic SLA policy: 1 basic policy

Included
Automation Basic workflows: 150 basic workflows

Included
Shared Inbox Unlimited tags and saved replies: Unlimited

Included
AI AI Inbox assistant: Included
Shared Inbox Contacts: Unlimited

Included
Reporting Reporting history: 30-day history

Limited

Plus

Team management Users: Up to 50

Included
Team management Light users: 5 included

Included
Shared Inbox Inboxes: 5 (additional Inboxes $10/mo)

Included
Automation Advanced workflows: 500 advanced workflows

Included
Service Level Agreements (SLAs) Two advanced SLA policies: 2 advanced policies

Included
Highlights Secure customer portal: Included
AI Unlimited AI Drafts: Unlimited

Included
Routing Round robin routing: Round robin

Included
Integrations Salesforce, Jira, and HubSpot: Included
Team management Internal teams: Included
Company management Group conversations by company: Included
Knowledge base Docs sites: 3 (additional sites $20/mo)

Included
Reporting Reporting history: 2-year history

Included

Pro

Team management Users: Unlimited (minimum 10)

Included
Team management Light users: Up to 50 light users

Included
Shared Inbox Inboxes: 10 (additional Inboxes $10/mo)

Included
Automation Unlimited workflows: Unlimited advanced workflows

Included
Service Level Agreements (SLAs) Unlimited SLA policies: Unlimited

Included
Routing Multiple routing types: Round robin + load balanced

Included
Security SSO/SAML: Included
Security HIPAA compliance: Included
Support Dedicated onboarding specialist: Included
Support Strategic account manager: Included
Integrations Preferred pricing on Aircall: Preferred pricing

Included
Knowledge base Docs sites: 5 (additional sites $20/mo)

Included
Reporting Reporting history: All-time

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Deskpro

September 21, 2026
Official pricing page
- Team: USD 39 monthly
- Professional: USD 59 monthly
- Enterprise: USD 99 monthly
August 31, 2026
Official pricing page
- Team: USD 39 monthly
- Professional: USD 59 monthly
- Enterprise: USD 99 monthly
August 27, 2026
Official pricing page
- Team — default: USD 39 monthly · USD 39 / month with annual commitment
- Professional — default: USD 59 monthly · USD 59 / month with annual commitment
- Enterprise — default: USD 99 monthly · USD 99 / month with annual commitment

Help Scout

September 21, 2026
Official pricing page
- Free: Free
- Standard: USD 25 monthly
- Plus: USD 45 monthly
- Pro: USD 75 monthly
August 27, 2026
Official pricing page
- Free: Free