Hiver Omni
Growth
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Highlights
AI AgentsResolve requests end to end, analyze conversations, and automate customer operations.
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AI CopilotHelp your team resolve issues faster with an AI coworker that drafts replies, surfaces answers, and suggests next steps.
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SkillsDefine step-by-step procedures Hiver AI can follow to resolve complex customer requests across your tools.
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AI Knowledge BuilderAutomatically detects missing knowledge and recommends content updates across your Help Center, Notion, and other sources.
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Shared Inbox and ticketingManage team inboxes (like support@) and track every request with clear ownership and full history.
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OmnichannelManage email, live chat, and self-service support from one unified workspace.
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24*7 supportRound-the-clock access to Hiver's support team over email and chat.
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Rule-based AutomationsAutomate repetitive work with rules that trigger actions when certain conditions are met.
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Pre-built AnalyticsTrack and analyze the conversations your team handles.
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Basic integrationsConnect everyday tools like Slack to your Shared Inbox.
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VoiceHandle inbound and outbound calls, alongside other customer conversations.
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