Freshdesk vs HelpDesk.com

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Freshdesk

See full pricing history

USD · US · source: www.freshworks.com

Plan	Pricing	Charged by	Offer type
Growth	USD 19 / month with annual commitment $19 /agent/month, billed annually	Seat · /agent/month	Standalone · Fixed
Pro Highlighted	USD 55 / month with annual commitment $55 /agent/month, billed annually	Seat · /agent/month	Standalone · Fixed
Enterprise	USD 89 / month with annual commitment $89 /agent/month, billed annually	Seat · /agent/month	Standalone · Fixed

HelpDesk.com

See full pricing history

USD · US · source: www.helpdesk.com

Plan	Pricing	Charged by	Offer type
Essential	USD 25 monthly · USD 19 / month with annual commitment $19 per user/month billed annually (or $25/user/month month to month)	Seat · per user	Standalone · Fixed
Growth Highlighted	USD 99 monthly · USD 79 / month with annual commitment $79 per user/month annually (or $99/user/month monthly)	Seat · per user	Standalone · Fixed
Enterprise	Contact sales Custom	Seat · per user	Standalone · Contact sales

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Freshdesk

Growth

Plan highlights Freddy AI Agent: First 500 sessions included

Included
Plan highlights Ticketing & shared inbox: Included
Plan highlights Customer portal & knowledge base: Included
Plan highlights Out-of-the-box analytics & reporting: Included
Plan highlights Threads & tasks: Included
Plan highlights Roles & permissions: Included
Help Desk and Ticketing Multilingual Help Desk: Excluded
Help Desk and Ticketing Collaborators: Excluded
Freddy AI Insights Freddy AI Insights: Excluded
Analytics Custom real-time dashboards: Excluded
Analytics Agent availability dashboard: Excluded
Analytics Custom object analysis: Excluded
Self Service Multilingual translations: Excluded
Self Service Portal customization: Excluded
Self Service Community forums: Excluded
Self Service Article versioning: Excluded
Self Service Ticket templates: Excluded
Self Service Advanced custom fields: Excluded
Self Service Approval workflow: Excluded
Self Service Flexible knowledge base hierarchy: Excluded
Routing and SLA Multiple SLA policies: Excluded
Routing and SLA Round robin, and load balanced assignment: Excluded
Routing and SLA Skill-based ticket assignment: Excluded
Administration and Security Business hours - global, multiple, group specific: Excluded
Administration and Security Agent shifts and out of office scheduler: Excluded
Administration and Security JWT authentication: Excluded
Administration and Security Audit logs: Excluded
Administration and Security Allowed domains and IP whitelisting: Excluded
Administration and Security Sandbox: Excluded
Extend the power of Freshdesk MCP actions: 1,200 actions/year

Limited

Pro

Plan highlights Freddy AI Agent: First 500 sessions included

Included
Plan highlights Multilingual helpdesk: Included
Plan highlights Custom dashboards & reporting: Included
Plan highlights Intelligent routing: Included
Plan highlights Multiple SLA policies: Included
Plan highlights External collaborators: 5,000 collaborators included

Included
Help Desk and Ticketing Multilingual Help Desk: Included
Help Desk and Ticketing Collaborators: 5,000 collaborators included

Included
Freddy AI Insights Freddy AI Insights: Excluded
Analytics Custom real-time dashboards: Included
Analytics Agent availability dashboard: Included
Analytics Custom object analysis: Excluded
Self Service Multilingual translations: Included
Self Service Portal customization: Included
Self Service Community forums: Included
Self Service Article versioning: Included
Self Service Ticket templates: Included
Self Service Advanced custom fields: Included
Self Service Approval workflow: Excluded
Self Service Flexible knowledge base hierarchy: Excluded
Routing and SLA Round robin, and load balanced assignment: Included
Routing and SLA Skill-based ticket assignment: Excluded
Administration and Security Business hours - global, multiple, group specific: Included
Administration and Security Agent shifts and out of office scheduler: Included
Administration and Security JWT authentication: Excluded
Administration and Security Audit logs: Excluded
Administration and Security Allowed domains and IP whitelisting: Excluded
Administration and Security Sandbox: Excluded
Extend the power of Freshdesk MCP actions: 6,000 actions/year

Limited

Enterprise

Plan highlights Freddy AI Agent: First 500 sessions included

Included
Plan highlights Freddy AI Insights: Included
Plan highlights Skill-based routing: Included
Plan highlights Sandbox: Included
Plan highlights Audit logs: Included
Plan highlights Allowed domains & IP whitelisting: Included
Help Desk and Ticketing Multilingual Help Desk: Included
Help Desk and Ticketing Collaborators: 5,000 collaborators included

Included
Freddy AI Insights Proactive Insights with Root Cause Analysis: Included
Freddy AI Insights Conversational Insights: Included
Analytics Custom real-time dashboards: Included
Analytics Agent availability dashboard: Included
Analytics Custom object analysis: Included
Self Service Multilingual translations: Included
Self Service Portal customization: Included
Self Service Community forums: Included
Self Service Article versioning: Included
Self Service Ticket templates: Included
Self Service Advanced custom fields: Included
Self Service Approval workflow: Included
Self Service Flexible knowledge base hierarchy: Included
Routing and SLA Multiple SLA policies: Included
Routing and SLA Round robin, and load balanced assignment: Included
Routing and SLA Skill-based ticket assignment: Included
Administration and Security Business hours - global, multiple, group specific: Included
Administration and Security Agent shifts and out of office scheduler: Included
Administration and Security JWT authentication: Included
Extend the power of Freshdesk MCP actions: 12,000 actions/year

Limited

HelpDesk.com

Essential

Ticketing Inbox and tickets: Included
Ticketing Statuses and priorities: Included
Ticketing Automated assignment: Included
Ticketing Canned responses: Included
Ticketing Ticketing rules: 3

Limited
Ticketing Custom fields: 5

Limited
Ticketing Teams: 1

Limited
AI AI Agent: 1

Limited
AI AI resolutions: 10 per month

Limited
AI AI Copilot: Included
AI Reply suggestions: 5 monthly per user

Limited
AI AI text edits: 5 monthly per user

Limited
AI Ticket summaries: Excluded
AI Tag suggestions: Excluded
Channels and selling Email: Included
Channels and selling Website chat: Included
Channels and selling Messenger: Included
Channels and selling SMS: Included
Channels and selling Selling through Shopify: Included
Team and scale Shared canned responses: Excluded
Team and scale Chat supervision: Excluded
Team and scale Chat takeover: Excluded
Team and scale Agent activity: Excluded
Team and scale Performance reports: Excluded
Team and scale Proactive campaigns: 3

Limited
Sell through service Live visitors tracked: 50

Limited
Sell through service Proactive campaigns impressions: 1,000

Limited
Data and storage Conversation & file history: 60 days

Limited
Data and storage Files & data storage: 2 GB + 50 MB per user

Limited
Access and developer tools Included API calls: 10,000 per month

Limited
Customization White label: Excluded
Customization Custom roles: Excluded
Customization Multiple brands: Excluded
Security Custom SSO: Excluded
Enterprise services SLAs: Excluded

Growth

Highlights Everything in Essential: Included
Ticketing Custom fields: 20

Limited
Ticketing Ticketing rules: 10

Limited
Ticketing Teams: Up to 10

Limited
Ticketing Shared canned responses: Included
Ticketing Conversation & file history: unlimited

Included
AI AI Agent: 10

Limited
AI AI resolutions: 200 per month

Limited
AI Ticket summaries: Included
AI Tag suggestions: Included
AI Automated tags: Included
AI Reply suggestions: 50 monthly per user

Limited
AI AI text edits: 100 monthly per user

Limited
AI Chat summaries: Included
Team and scale Chat supervision: Included
Team and scale Chat takeover: Included
Team and scale Agent activity: Included
Team and scale Performance reports: Included
Team and scale Proactive campaigns: 30

Limited
Sell through service Live visitors tracked: 400

Limited
Sell through service Proactive campaigns impressions: 10,000

Limited
Inbox and chats Chat routing rules: Included
Inbox and chats Working hours: Included
Workflows and automation Workflow rules: 10

Limited
Workflows and automation Workflow executions: 1,000

Limited
Data and storage Files & data storage: 15 GB + 100 MB per user

Limited
Access and developer tools Included API calls: 20,000 per month

Limited
Reporting On-demand reporting: Excluded
Customization White label: Excluded
Customization Custom roles: Excluded
Customization Multiple brands: Excluded
Security Custom SSO: Excluded
Enterprise services SLAs: Excluded

Enterprise

Highlights Everything in Growth: Included
Custom AI Custom AI Agents: Custom

Included
Custom AI Tailored workflows: Included
Custom AI Multiple brands: Included
Custom AI Custom roles: Included
Custom AI Plugged into your data: Included
A dedicated team for your account Dedicated Account Manager: Included
A dedicated team for your account Personalized onboarding: Included
A dedicated team for your account Product training: Included
A dedicated team for your account Direct engineering support: Included
A dedicated team for your account Security assistance: Included
Security SOC 2 Type 2: Included
Security HIPAA compliance: Included
Security SLAs and compliance: Included
Security White-label widget: Included
Security SSO and audit logs: Included
AI AI Agent: custom

Limited
AI AI resolutions: custom

Limited
Ticketing Teams: custom

Limited
Ticketing Custom fields: custom

Limited
Reporting On-demand reporting: Included
Data and storage Conversation & file history: unlimited

Included
Data and storage Files & data storage: custom

Limited
Access and developer tools Included API calls: custom

Limited
Security Audit logs: Included
Security Custom SSO: Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Freshdesk

September 21, 2026
Official pricing page
- Growth: USD 19 / month with annual commitment
- Pro: USD 55 / month with annual commitment
- Enterprise: USD 89 / month with annual commitment
August 27, 2026
Official pricing page
- Growth: USD 19 / month with annual commitment
- Pro: USD 55 / month with annual commitment
- Enterprise: USD 89 / month with annual commitment

HelpDesk.com

September 21, 2026
Official pricing page
- Essential: USD 25 monthly · USD 19 / month with annual commitment
- Growth: USD 99 monthly · USD 79 / month with annual commitment
- Enterprise: Contact sales
August 27, 2026
Official pricing page
- Essential: USD 19 monthly
- Growth: USD 79 monthly
- Enterprise: Contact sales