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Freshdesk pricing

Freshdesk provides AI-powered customer service with ticketing, shared inboxes, routing, reporting, self-service, and collaboration.

Region
US
Source currency
USD
Audiences
Enterprise, Mid-market, and Small business

Plans and public prices

Canonical pricing source
Plan Pricing Charged by Offer type
Growth
USD 19 / month with annual commitment

$19 /agent/month, billed annually

 Seat · /agent/month Standalone · Fixed
Pro Highlighted
USD 55 / month with annual commitment

$55 /agent/month, billed annually

 Seat · /agent/month Standalone · Fixed
Enterprise
USD 89 / month with annual commitment

$89 /agent/month, billed annually

 Seat · /agent/month Standalone · Fixed

What each plan includes

Feature names follow Freshdesk’s own pricing page. Check the wording before treating features from different vendors as like-for-like.

Growth

Plan highlights

Freddy AI Agent

First 500 sessions included — First 500 sessions included. Additional sessions $49 per 100 sessions.

Included
Ticketing & shared inbox
Included
Customer portal & knowledge base
Included
Out-of-the-box analytics & reporting
Included
Threads & tasks
Included
Roles & permissions
Included

Help Desk and Ticketing

Multilingual Help Desk

Configure your helpdesk to work in multiple languages.

Excluded
Collaborators

Invite external agents and third parties to help resolve complex customer issues.

Excluded

Freddy AI Insights

Freddy AI Insights

Proactive Insights with Root Cause Analysis and Conversational Insights.

Excluded

Analytics

Custom real-time dashboards
Excluded
Agent availability dashboard
Excluded
Custom object analysis
Excluded

Self Service

Multilingual translations
Excluded
Portal customization
Excluded
Community forums
Excluded
Article versioning
Excluded
Ticket templates
Excluded
Advanced custom fields
Excluded
Approval workflow
Excluded
Flexible knowledge base hierarchy
Excluded

Routing and SLA

Multiple SLA policies
Excluded
Round robin, and load balanced assignment
Excluded
Skill-based ticket assignment
Excluded

Administration and Security

Business hours - global, multiple, group specific
Excluded
Agent shifts and out of office scheduler
Excluded
JWT authentication
Excluded
Audit logs
Excluded
Allowed domains and IP whitelisting
Excluded
Sandbox
Excluded

Extend the power of Freshdesk

MCP actions

1,200 actions/year — MCP entitlement is prorated as per billing cycle. Additional actions available at $15 /pack for 1000 actions.

Limited

Pro

Plan highlights

Freddy AI Agent

First 500 sessions included — First 500 sessions included. Additional sessions $49 per 100 sessions.

Included
Multilingual helpdesk
Included
Custom dashboards & reporting
Included
Intelligent routing
Included
Multiple SLA policies
Included
External collaborators

5,000 collaborators included

Included

Help Desk and Ticketing

Multilingual Help Desk

Configure your helpdesk to work in multiple languages.

Included
Collaborators

5,000 collaborators included — Invite external agents and third parties to help resolve complex customer issues.

Included

Freddy AI Insights

Freddy AI Insights

Proactive Insights with Root Cause Analysis and Conversational Insights.

Excluded

Analytics

Custom real-time dashboards
Included
Agent availability dashboard
Included
Custom object analysis
Excluded

Self Service

Multilingual translations
Included
Portal customization
Included
Community forums
Included
Article versioning
Included
Ticket templates
Included
Advanced custom fields
Included
Approval workflow
Excluded
Flexible knowledge base hierarchy
Excluded

Routing and SLA

Round robin, and load balanced assignment
Included
Skill-based ticket assignment
Excluded

Administration and Security

Business hours - global, multiple, group specific
Included
Agent shifts and out of office scheduler
Included
JWT authentication
Excluded
Audit logs
Excluded
Allowed domains and IP whitelisting
Excluded
Sandbox
Excluded

Extend the power of Freshdesk

MCP actions

6,000 actions/year — MCP entitlement is prorated as per billing cycle. Additional actions available at $15 /pack for 1000 actions.

Limited

Enterprise

Plan highlights

Freddy AI Agent

First 500 sessions included — First 500 sessions included. Additional sessions $49 per 100 sessions.

Included
Freddy AI Insights
Included
Skill-based routing
Included
Sandbox
Included
Audit logs
Included
Allowed domains & IP whitelisting
Included

Help Desk and Ticketing

Multilingual Help Desk

Configure your helpdesk to work in multiple languages.

Included
Collaborators

5,000 collaborators included — Invite external agents and third parties to help resolve complex customer issues.

Included

Freddy AI Insights

Proactive Insights with Root Cause Analysis

Get proactive alerts on key metrics across every channel with root cause analysis so you can fix issues early.

Included
Conversational Insights

Ask any question and get instant, visual insights. Create new reports or update existing ones in one click. Service Limits Policy applies.

Included

Analytics

Custom real-time dashboards
Included
Agent availability dashboard
Included
Custom object analysis
Included

Self Service

Multilingual translations
Included
Portal customization
Included
Community forums
Included
Article versioning
Included
Ticket templates
Included
Advanced custom fields
Included
Approval workflow
Included
Flexible knowledge base hierarchy

Create categories for knowledge with up to five nested folders per category.

Included

Routing and SLA

Multiple SLA policies
Included
Round robin, and load balanced assignment
Included
Skill-based ticket assignment
Included

Administration and Security

Business hours - global, multiple, group specific
Included
Agent shifts and out of office scheduler
Included
JWT authentication
Included

Extend the power of Freshdesk

MCP actions

12,000 actions/year — MCP entitlement is prorated as per billing cycle. Additional actions available at $15 /pack for 1000 actions.

Limited

How pricing changed

Each date shows when a public price was observed, not when it took effect. Archived captures may reflect the region or currency served at the time, so a currency change is not necessarily a price increase.

Observed Plans and prices Source wording Source
  • Growth: USD 19 / month with annual commitment
  • Pro: USD 55 / month with annual commitment
  • Enterprise: USD 89 / month with annual commitment
  • $19 /agent/month, billed annually
  • $55 /agent/month, billed annually
  • $89 /agent/month, billed annually
Official pricing page
  • Growth: USD 19 / month with annual commitment
  • Pro: USD 55 / month with annual commitment
  • Enterprise: USD 89 / month with annual commitment
  • $19/agent/month billed annually
  • $55/agent/month billed annually
  • $89/agent/month billed annually
Official pricing page

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