Freshdesk vs HappyFox

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Freshdesk

See full pricing history

USD · US · source: www.freshworks.com

Plan	Pricing	Charged by	Offer type
Growth	USD 19 / month with annual commitment $19 /agent/month, billed annually	Seat · /agent/month	Standalone · Fixed
Pro Highlighted	USD 55 / month with annual commitment $55 /agent/month, billed annually	Seat · /agent/month	Standalone · Fixed
Enterprise	USD 89 / month with annual commitment $89 /agent/month, billed annually	Seat · /agent/month	Standalone · Fixed

HappyFox

See full pricing history

USD · US · source: www.happyfox.com

Plan	Pricing	Charged by	Offer type
Help Desk	USD 24 monthly Starting at $24 / agent / mo	Seat · / agent / mo	Standalone · Starting at
Contact Center Suite	USD 99 monthly Starting at $99 / agent / mo	Seat · / agent / mo	Bundle · Starting at
HappyFox CRM — New	USD 20 monthly Starting at $20 / user / mo	Seat · / user / mo	Standalone · Starting at
Service Desk	USD 49 monthly Starting at $49 / agent / mo	Seat · / agent / mo	Standalone · Starting at
HappyFox AI	USD 14 monthly Starting at $14 per agent / month	Seat · per agent / month	Standalone · Starting at
Autopilot	USD 0 per successful action Pay as low as 2¢ per successful action	Usage · per successful action	Standalone · Usage based
Assist AI	USD 1 monthly Starting at $1 per user / month	Seat · per user / month	Standalone · Starting at
Chatbot	USD 0 per resolution $0.33 per resolution	Usage · per resolution	Standalone · Usage based
Workflows	USD 199 monthly Starting at $199 per month	Flat · per month	Standalone · Starting at
Enterprise	Contact sales Talk to sales	Other	Standalone · Contact sales

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Freshdesk

Growth

Plan highlights Freddy AI Agent: First 500 sessions included

Included
Plan highlights Ticketing & shared inbox: Included
Plan highlights Customer portal & knowledge base: Included
Plan highlights Out-of-the-box analytics & reporting: Included
Plan highlights Threads & tasks: Included
Plan highlights Roles & permissions: Included
Help Desk and Ticketing Multilingual Help Desk: Excluded
Help Desk and Ticketing Collaborators: Excluded
Freddy AI Insights Freddy AI Insights: Excluded
Analytics Custom real-time dashboards: Excluded
Analytics Agent availability dashboard: Excluded
Analytics Custom object analysis: Excluded
Self Service Multilingual translations: Excluded
Self Service Portal customization: Excluded
Self Service Community forums: Excluded
Self Service Article versioning: Excluded
Self Service Ticket templates: Excluded
Self Service Advanced custom fields: Excluded
Self Service Approval workflow: Excluded
Self Service Flexible knowledge base hierarchy: Excluded
Routing and SLA Multiple SLA policies: Excluded
Routing and SLA Round robin, and load balanced assignment: Excluded
Routing and SLA Skill-based ticket assignment: Excluded
Administration and Security Business hours - global, multiple, group specific: Excluded
Administration and Security Agent shifts and out of office scheduler: Excluded
Administration and Security JWT authentication: Excluded
Administration and Security Audit logs: Excluded
Administration and Security Allowed domains and IP whitelisting: Excluded
Administration and Security Sandbox: Excluded
Extend the power of Freshdesk MCP actions: 1,200 actions/year

Limited

Pro

Plan highlights Freddy AI Agent: First 500 sessions included

Included
Plan highlights Multilingual helpdesk: Included
Plan highlights Custom dashboards & reporting: Included
Plan highlights Intelligent routing: Included
Plan highlights Multiple SLA policies: Included
Plan highlights External collaborators: 5,000 collaborators included

Included
Help Desk and Ticketing Multilingual Help Desk: Included
Help Desk and Ticketing Collaborators: 5,000 collaborators included

Included
Freddy AI Insights Freddy AI Insights: Excluded
Analytics Custom real-time dashboards: Included
Analytics Agent availability dashboard: Included
Analytics Custom object analysis: Excluded
Self Service Multilingual translations: Included
Self Service Portal customization: Included
Self Service Community forums: Included
Self Service Article versioning: Included
Self Service Ticket templates: Included
Self Service Advanced custom fields: Included
Self Service Approval workflow: Excluded
Self Service Flexible knowledge base hierarchy: Excluded
Routing and SLA Round robin, and load balanced assignment: Included
Routing and SLA Skill-based ticket assignment: Excluded
Administration and Security Business hours - global, multiple, group specific: Included
Administration and Security Agent shifts and out of office scheduler: Included
Administration and Security JWT authentication: Excluded
Administration and Security Audit logs: Excluded
Administration and Security Allowed domains and IP whitelisting: Excluded
Administration and Security Sandbox: Excluded
Extend the power of Freshdesk MCP actions: 6,000 actions/year

Limited

Enterprise

Plan highlights Freddy AI Agent: First 500 sessions included

Included
Plan highlights Freddy AI Insights: Included
Plan highlights Skill-based routing: Included
Plan highlights Sandbox: Included
Plan highlights Audit logs: Included
Plan highlights Allowed domains & IP whitelisting: Included
Help Desk and Ticketing Multilingual Help Desk: Included
Help Desk and Ticketing Collaborators: 5,000 collaborators included

Included
Freddy AI Insights Proactive Insights with Root Cause Analysis: Included
Freddy AI Insights Conversational Insights: Included
Analytics Custom real-time dashboards: Included
Analytics Agent availability dashboard: Included
Analytics Custom object analysis: Included
Self Service Multilingual translations: Included
Self Service Portal customization: Included
Self Service Community forums: Included
Self Service Article versioning: Included
Self Service Ticket templates: Included
Self Service Advanced custom fields: Included
Self Service Approval workflow: Included
Self Service Flexible knowledge base hierarchy: Included
Routing and SLA Multiple SLA policies: Included
Routing and SLA Round robin, and load balanced assignment: Included
Routing and SLA Skill-based ticket assignment: Included
Administration and Security Business hours - global, multiple, group specific: Included
Administration and Security Agent shifts and out of office scheduler: Included
Administration and Security JWT authentication: Included
Extend the power of Freshdesk MCP actions: 12,000 actions/year

Limited

HappyFox

Help Desk

Highlights AI-powered omni-channel support platform: Included

Contact Center Suite

Highlights Complete CCaaS platform: Included

HappyFox CRM — New

Highlights The only AI-native CRM designed for SaaS companies: Included

Service Desk

Highlights Modern IT service management with assets, changes and approvals, deploy fast: Included

HappyFox AI

Highlights AI that shows up at every ticket to help your team resolve tickets fast: Included

Autopilot

Highlights Autonomous AI agents that resolve repetitive tasks end-to-end: Included

Assist AI

Highlights AI assistant for employee support inside Slack & Teams: Included

Chatbot

Highlights Resolve questions and give instant resolution: Included

Workflows

Highlights End-to-end process automation across your support stack: Included

Enterprise

Highlights Built for security, scale & compliance: Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Freshdesk

September 21, 2026
Official pricing page
- Growth: USD 19 / month with annual commitment
- Pro: USD 55 / month with annual commitment
- Enterprise: USD 89 / month with annual commitment
August 27, 2026
Official pricing page
- Growth: USD 19 / month with annual commitment
- Pro: USD 55 / month with annual commitment
- Enterprise: USD 89 / month with annual commitment

HappyFox

September 21, 2026
Official pricing page
- Help Desk: USD 24 monthly
- Contact Center Suite: USD 99 monthly
- HappyFox CRM — New: USD 20 monthly
- Service Desk: USD 49 monthly
- HappyFox AI: USD 14 monthly
- Autopilot: USD 0 per successful action
- Assist AI: USD 1 monthly
- Chatbot: USD 0 per resolution
- Workflows: USD 199 monthly
- Enterprise: Contact sales
August 27, 2026
Official pricing page
- Help Desk: USD 24 monthly