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HelpDesk.com pricing

Customer support, help desk, or live chat software for business teams.

Region
US
Source currency
USD
Audiences
Enterprise, Individual, Mid-market, and Small business

Plans and public prices

Canonical pricing source
Plan Pricing Charged by Offer type
Essential
USD 25 monthly · USD 19 / month with annual commitment

$19 per user/month billed annually (or $25/user/month month to month)

 Seat · per user Standalone · Fixed
Growth Highlighted
USD 99 monthly · USD 79 / month with annual commitment

$79 per user/month annually (or $99/user/month monthly)

 Seat · per user Standalone · Fixed
Enterprise
Contact sales

Custom

 Seat · per user Standalone · Contact sales

What each plan includes

Feature names follow HelpDesk.com’s own pricing page. Check the wording before treating features from different vendors as like-for-like.

Essential

Ticketing

Inbox and tickets
Included
Statuses and priorities
Included
Automated assignment
Included
Canned responses
Included
Ticketing rules

3

Limited
Custom fields

5

Limited
Teams

1

Limited

AI

AI Agent

1

Limited
AI resolutions

10 per month — 10 resolutions per month • 120 resolutions per year

Limited
AI Copilot
Included
Reply suggestions

5 monthly per user

Limited
AI text edits

5 monthly per user

Limited
Ticket summaries
Excluded
Tag suggestions
Excluded

Channels and selling

Email
Included
Website chat
Included
Messenger
Included
SMS
Included
Selling through Shopify
Included

Team and scale

Shared canned responses
Excluded
Chat supervision
Excluded
Chat takeover
Excluded
Agent activity
Excluded
Performance reports
Excluded
Proactive campaigns

3

Limited

Sell through service

Live visitors tracked

50

Limited
Proactive campaigns impressions

1,000

Limited

Data and storage

Conversation & file history

60 days

Limited
Files & data storage

2 GB + 50 MB per user

Limited

Access and developer tools

Included API calls

10,000 per month

Limited

Customization

White label
Excluded
Custom roles
Excluded
Multiple brands
Excluded

Security

Custom SSO
Excluded

Enterprise services

SLAs
Excluded

Growth

Highlights

Everything in Essential
Included

Ticketing

Custom fields

20

Limited
Ticketing rules

10

Limited
Teams

Up to 10

Limited
Shared canned responses
Included
Conversation & file history

unlimited

Included

AI

AI Agent

10

Limited
AI resolutions

200 per month — 200 resolutions per month • 2,400 resolutions per year

Limited
Ticket summaries
Included
Tag suggestions
Included
Automated tags
Included
Reply suggestions

50 monthly per user

Limited
AI text edits

100 monthly per user

Limited
Chat summaries
Included

Team and scale

Chat supervision
Included
Chat takeover
Included
Agent activity
Included
Performance reports
Included
Proactive campaigns

30

Limited

Sell through service

Live visitors tracked

400

Limited
Proactive campaigns impressions

10,000

Limited

Inbox and chats

Chat routing rules
Included
Working hours
Included

Workflows and automation

Workflow rules

10

Limited
Workflow executions

1,000

Limited

Data and storage

Files & data storage

15 GB + 100 MB per user

Limited

Access and developer tools

Included API calls

20,000 per month

Limited

Reporting

On-demand reporting
Excluded

Customization

White label
Excluded
Custom roles
Excluded
Multiple brands
Excluded

Security

Custom SSO
Excluded

Enterprise services

SLAs
Excluded

Enterprise

Highlights

Everything in Growth
Included

Custom AI

Custom AI Agents

Custom

Included
Tailored workflows
Included
Multiple brands
Included
Custom roles
Included
Plugged into your data
Included

A dedicated team for your account

Dedicated Account Manager
Included
Personalized onboarding
Included
Product training
Included
Direct engineering support
Included
Security assistance
Included

Security

SOC 2 Type 2
Included
HIPAA compliance
Included
SLAs and compliance
Included
White-label widget
Included
SSO and audit logs
Included
Audit logs
Included
Custom SSO
Included

AI

AI Agent

custom

Limited
AI resolutions

custom

Limited

Ticketing

Teams

custom

Limited
Custom fields

custom

Limited

Reporting

On-demand reporting
Included

Data and storage

Conversation & file history

unlimited

Included
Files & data storage

custom

Limited

Access and developer tools

Included API calls

custom

Limited

How pricing changed

Each date shows when a public price was observed, not when it took effect. Archived captures may reflect the region or currency served at the time, so a currency change is not necessarily a price increase.

Observed Plans and prices Source wording Source
  • Essential: USD 25 monthly · USD 19 / month with annual commitment
  • Growth: USD 99 monthly · USD 79 / month with annual commitment
  • Enterprise: Contact sales
  • $19 per user/month billed annually (or $25/user/month month to month)
  • $79 per user/month annually (or $99/user/month monthly)
  • Custom
Official pricing page
  • Essential: USD 19 monthly
  • Growth: USD 79 monthly
  • Enterprise: Contact sales
  • $19 per user / mo
  • $79 per user / mo
  • Contact Sales
Official pricing page

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