Customerly vs HelpDesk.com

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Customerly

See full pricing history

USD · US · source: www.customerly.io

Plan	Pricing	Charged by	Offer type
Core	USD 19 monthly Core — $19 per seat/monthly; annual billing gives two months free	Seat · per seat per month; yearly billing gives two months free	Standalone · Fixed
Growth Highlighted	USD 69 monthly Growth — $69 per seat/monthly; annual billing gives two months free	Seat · per seat per month; yearly billing gives two months free	Standalone · Fixed
Ultimate	USD 99 monthly Ultimate — $99 per seat/monthly; annual billing gives two months free	Seat · per seat per month; yearly billing gives two months free	Standalone · Fixed
Aura AI Agent	USD 0.45 monthly Aura AI Agent — $0.45 per AI conversation; no seats required	Usage · per AI-assisted conversation; no seats required	Standalone · Usage based

HelpDesk.com

See full pricing history

USD · US · source: www.helpdesk.com

Plan	Pricing	Charged by	Offer type
Essential	USD 25 monthly · USD 19 / month with annual commitment $19 per user/month billed annually (or $25/user/month month to month)	Seat · per user	Standalone · Fixed
Growth Highlighted	USD 99 monthly · USD 79 / month with annual commitment $79 per user/month annually (or $99/user/month monthly)	Seat · per user	Standalone · Fixed
Enterprise	Contact sales Custom	Seat · per user	Standalone · Contact sales

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Customerly

Core

Plan comparison Included AI conversations: 10/month

Limited
Plan comparison Additional AI conversations: $0.45 each

Limited
Plan comparison Included interactions: 500/month

Limited
Plan comparison Canned responses: 2

Limited
Plan comparison Teams: 1

Limited
Plan comparison Conversation history: 30 days

Limited
Plan comparison Chatflows: 1

Limited
Plan comparison Custom lists: 5

Limited
Plan comparison Live chat, AI, email replies, attachments and typing previews: Included
Plan comparison Advanced chatflow actions: Partial

Limited
Plan comparison User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts: Excluded
Plan comparison Surveys, NPS, white-label, advanced segmentation, workflows and integrations: Excluded
Plan comparison Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification: Excluded
Plan comparison Support type: AI only

Limited
Plan comparison Free trial: 14 days

Limited
Plan comparison AI Companion add-on: $19 per agent/month billed annually

Limited

Growth

Plan comparison Included AI conversations: 20/month

Limited
Plan comparison Additional AI conversations: $0.45 each

Limited
Plan comparison Included interactions: 1,000/month

Limited
Plan comparison Canned responses: 5

Limited
Plan comparison Teams: Unlimited

Included
Plan comparison Conversation history: Unlimited

Included
Plan comparison Chatflows: 10

Limited
Plan comparison Custom lists: Unlimited

Included
Plan comparison Live chat, AI, email replies, attachments and typing previews: Included
Plan comparison Advanced chatflow actions: Included
Plan comparison User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts: Included
Plan comparison Surveys, NPS, white-label, advanced segmentation, workflows and integrations: Included
Plan comparison Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification: Excluded
Plan comparison Support type: AI first plus human reply within 48 hours

Limited
Plan comparison Free trial: 14 days

Limited
Plan comparison AI Companion add-on: $19 per agent/month billed annually

Limited

Ultimate

Plan comparison Included AI conversations: 50/month

Limited
Plan comparison Additional AI conversations: $0.45 each

Limited
Plan comparison Included interactions: 5,000/month

Limited
Plan comparison Canned responses: Unlimited

Included
Plan comparison Teams: Unlimited

Included
Plan comparison Conversation history: Unlimited

Included
Plan comparison Chatflows: Unlimited

Included
Plan comparison Custom lists: Excluded
Plan comparison Live chat, AI, email replies, attachments and typing previews: Included
Plan comparison Advanced chatflow actions: Included
Plan comparison User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts: Included
Plan comparison Surveys, NPS, white-label, advanced segmentation, workflows and integrations: Included
Plan comparison Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification: Included
Plan comparison Support type: Human reply within 30 minutes

Limited
Plan comparison Free trial: 14 days

Limited
Plan comparison AI Companion add-on: $19 per agent/month billed annually

Limited

Aura AI Agent

Plan comparison AI conversations: $0.45 each

Limited
Plan comparison Seats: No seats required

Excluded
Plan comparison Help Center training: Included
Plan comparison End-to-end conversation resolution: Included
Plan comparison AI Missions: Included
Plan comparison Human escalation: Full context included

Limited
Plan comparison Conversation credits: Never expire

Included
Plan comparison Free trial: 14 days

Limited

HelpDesk.com

Essential

Ticketing Inbox and tickets: Included
Ticketing Statuses and priorities: Included
Ticketing Automated assignment: Included
Ticketing Canned responses: Included
Ticketing Ticketing rules: 3

Limited
Ticketing Custom fields: 5

Limited
Ticketing Teams: 1

Limited
AI AI Agent: 1

Limited
AI AI resolutions: 10 per month

Limited
AI AI Copilot: Included
AI Reply suggestions: 5 monthly per user

Limited
AI AI text edits: 5 monthly per user

Limited
AI Ticket summaries: Excluded
AI Tag suggestions: Excluded
Channels and selling Email: Included
Channels and selling Website chat: Included
Channels and selling Messenger: Included
Channels and selling SMS: Included
Channels and selling Selling through Shopify: Included
Team and scale Shared canned responses: Excluded
Team and scale Chat supervision: Excluded
Team and scale Chat takeover: Excluded
Team and scale Agent activity: Excluded
Team and scale Performance reports: Excluded
Team and scale Proactive campaigns: 3

Limited
Sell through service Live visitors tracked: 50

Limited
Sell through service Proactive campaigns impressions: 1,000

Limited
Data and storage Conversation & file history: 60 days

Limited
Data and storage Files & data storage: 2 GB + 50 MB per user

Limited
Access and developer tools Included API calls: 10,000 per month

Limited
Customization White label: Excluded
Customization Custom roles: Excluded
Customization Multiple brands: Excluded
Security Custom SSO: Excluded
Enterprise services SLAs: Excluded

Growth

Highlights Everything in Essential: Included
Ticketing Custom fields: 20

Limited
Ticketing Ticketing rules: 10

Limited
Ticketing Teams: Up to 10

Limited
Ticketing Shared canned responses: Included
Ticketing Conversation & file history: unlimited

Included
AI AI Agent: 10

Limited
AI AI resolutions: 200 per month

Limited
AI Ticket summaries: Included
AI Tag suggestions: Included
AI Automated tags: Included
AI Reply suggestions: 50 monthly per user

Limited
AI AI text edits: 100 monthly per user

Limited
AI Chat summaries: Included
Team and scale Chat supervision: Included
Team and scale Chat takeover: Included
Team and scale Agent activity: Included
Team and scale Performance reports: Included
Team and scale Proactive campaigns: 30

Limited
Sell through service Live visitors tracked: 400

Limited
Sell through service Proactive campaigns impressions: 10,000

Limited
Inbox and chats Chat routing rules: Included
Inbox and chats Working hours: Included
Workflows and automation Workflow rules: 10

Limited
Workflows and automation Workflow executions: 1,000

Limited
Data and storage Files & data storage: 15 GB + 100 MB per user

Limited
Access and developer tools Included API calls: 20,000 per month

Limited
Reporting On-demand reporting: Excluded
Customization White label: Excluded
Customization Custom roles: Excluded
Customization Multiple brands: Excluded
Security Custom SSO: Excluded
Enterprise services SLAs: Excluded

Enterprise

Highlights Everything in Growth: Included
Custom AI Custom AI Agents: Custom

Included
Custom AI Tailored workflows: Included
Custom AI Multiple brands: Included
Custom AI Custom roles: Included
Custom AI Plugged into your data: Included
A dedicated team for your account Dedicated Account Manager: Included
A dedicated team for your account Personalized onboarding: Included
A dedicated team for your account Product training: Included
A dedicated team for your account Direct engineering support: Included
A dedicated team for your account Security assistance: Included
Security SOC 2 Type 2: Included
Security HIPAA compliance: Included
Security SLAs and compliance: Included
Security White-label widget: Included
Security SSO and audit logs: Included
AI AI Agent: custom

Limited
AI AI resolutions: custom

Limited
Ticketing Teams: custom

Limited
Ticketing Custom fields: custom

Limited
Reporting On-demand reporting: Included
Data and storage Conversation & file history: unlimited

Included
Data and storage Files & data storage: custom

Limited
Access and developer tools Included API calls: custom

Limited
Security Audit logs: Included
Security Custom SSO: Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Customerly

August 29, 2026
Official pricing page
- Core: USD 19 monthly
- Growth: USD 69 monthly
- Ultimate: USD 99 monthly
- Aura AI Agent: USD 0.45 monthly

HelpDesk.com

September 21, 2026
Official pricing page
- Essential: USD 25 monthly · USD 19 / month with annual commitment
- Growth: USD 99 monthly · USD 79 / month with annual commitment
- Enterprise: Contact sales
August 27, 2026
Official pricing page
- Essential: USD 19 monthly
- Growth: USD 79 monthly
- Enterprise: Contact sales