Desku.io vs HelpDesk.com

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Desku.io

See full pricing history

USD · US · source: desku.io

Plan	Pricing	Charged by	Offer type
Free	Free $0 /mo	Flat · /mo	Standalone · Free
Growth	USD 39 monthly $39 /mo	Flat · /mo	Standalone · Fixed
Advance	USD 79 monthly $79 /mo	Flat · /mo	Standalone · Fixed
Business	USD 179 monthly $179 /mo	Flat · /mo	Standalone · Fixed
Enterprise	Contact sales	Flat	Standalone · Contact sales

HelpDesk.com

See full pricing history

USD · US · source: www.helpdesk.com

Plan	Pricing	Charged by	Offer type
Essential	USD 25 monthly · USD 19 / month with annual commitment $19 per user/month billed annually (or $25/user/month month to month)	Seat · per user	Standalone · Fixed
Growth Highlighted	USD 99 monthly · USD 79 / month with annual commitment $79 per user/month annually (or $99/user/month monthly)	Seat · per user	Standalone · Fixed
Enterprise	Contact sales Custom	Seat · per user	Standalone · Contact sales

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Desku.io

Free

Highlights Website Chat Widget: Included
Highlights Agents: 2

Included
Highlights Customer Profiles: 200

Included
Team Inbox Shared Inboxes: 1

Included
Channels Chat Widget: 1

Included
Channels Chat Bot: 1

Included
Chat Widget Proactive Messages (Eyecatchers): 1

Included
Workflow Conditional Flows (Automation): 1

Included
Knowledgebase Maximum Knowledgebases: 1

Included
Integrations & Apps Ecwid: 1 Store

Included
Integrations & Apps Shopline: 1 Store

Included

Growth

Highlights Shared Email Inbox: Included
Highlights Agents: 6

Included
Highlights Customer Profiles: 5,000

Included
Team Inbox Shared Inboxes: 5

Included
Artificial Intelligence Eva AI Unlimited: Included
Artificial Intelligence Eva AI with BYOK: Included
Channels Chat Widget: 1

Included
Channels Chat Bot: 1

Included
Highlights Ticket Automation: Limited
Integrations & Apps Integrations: Limited
Chat Widget Proactive Messages (Eyecatchers): 3

Included
Workflow Conditional Flows (Automation): 3

Included
Knowledgebase Maximum Knowledgebases: 1

Included
Integrations & Apps Shopify: 1 Store

Included
Integrations & Apps WooCommerce: 1 Store

Included
Integrations & Apps Ecwid: 1 Store

Included
Integrations & Apps Shopline: 1 Store

Included

Advance

Highlights Customer Data Management: Included
Highlights Agents: 12

Included
Highlights Customer Profiles: 50,000

Included
Team Inbox Shared Inboxes: Unlimited

Included
Artificial Intelligence Eva AI Unlimited: Included
Artificial Intelligence Eva AI with BYOK: Included
Artificial Intelligence Copilot Addon: Included
Channels Chat Widgets: 2

Included
Channels Chat Bots: 2

Included
Highlights Ticket Automation: Limited
Integrations & Apps Shopify & WooCommerce: Included
Channels Facebook Page: 1

Included
Channels Instagram Account: 1

Included
Chat Widget White Label & CNAME: Included
Highlights Custom Apps: Included
Team Inbox CSAT: Included
Highlights Visitor Journey Tracking: Included
Chat Widget Proactive Messages (Eyecatchers): 3

Included
Workflow Conditional Flows (Automation): 10

Included
Knowledgebase Maximum Knowledgebases: 1

Included
Integrations & Apps Shopify: 3 Stores

Included
Integrations & Apps WooCommerce: 3 Stores

Included
Integrations & Apps Ecwid: 3 Store

Included
Integrations & Apps Shopline: 3 Store

Included

Business

Highlights AI-Powered Automations: Included
Highlights Agents: 25

Included
Highlights Agents Addon: Included
Highlights Customer Profiles: 200,000

Included
Team Inbox Shared Inboxes: Unlimited

Included
Artificial Intelligence Eva AI Unlimited: Included
Artificial Intelligence Eva AI with BYOK: Included
Artificial Intelligence Copilot & Agent Addon: Included
Channels Chat Widgets: 2

Included
Channels Chat Bots: 2

Included
Workflow Advanced Rules: 10

Included
Integrations & Apps Integrations: Included
Channels All Major Channels: Included
Chat Widget White Label & CNAME: Included
Highlights Custom Apps: Included
Team Inbox CSAT: Included
Highlights Visitor Journey Tracking: Included
Highlights SLA: Included
Highlights Webhook Access: Included
Highlights Ticket Collision: Included
Chat Widget Proactive Messages (Eyecatchers): 3

Included
Knowledgebase Maximum Knowledgebases: Multiple

Included
Integrations & Apps Shopify: 3 Stores

Included
Integrations & Apps WooCommerce: 3 Stores

Included
Integrations & Apps Ecwid: 3 Store

Included
Integrations & Apps Shopline: 3 Store

Included
Channels Facebook Messenger: 3

Included
Channels Instagram: 3

Included

Enterprise

HelpDesk.com

Essential

Ticketing Inbox and tickets: Included
Ticketing Statuses and priorities: Included
Ticketing Automated assignment: Included
Ticketing Canned responses: Included
Ticketing Ticketing rules: 3

Limited
Ticketing Custom fields: 5

Limited
Ticketing Teams: 1

Limited
AI AI Agent: 1

Limited
AI AI resolutions: 10 per month

Limited
AI AI Copilot: Included
AI Reply suggestions: 5 monthly per user

Limited
AI AI text edits: 5 monthly per user

Limited
AI Ticket summaries: Excluded
AI Tag suggestions: Excluded
Channels and selling Email: Included
Channels and selling Website chat: Included
Channels and selling Messenger: Included
Channels and selling SMS: Included
Channels and selling Selling through Shopify: Included
Team and scale Shared canned responses: Excluded
Team and scale Chat supervision: Excluded
Team and scale Chat takeover: Excluded
Team and scale Agent activity: Excluded
Team and scale Performance reports: Excluded
Team and scale Proactive campaigns: 3

Limited
Sell through service Live visitors tracked: 50

Limited
Sell through service Proactive campaigns impressions: 1,000

Limited
Data and storage Conversation & file history: 60 days

Limited
Data and storage Files & data storage: 2 GB + 50 MB per user

Limited
Access and developer tools Included API calls: 10,000 per month

Limited
Customization White label: Excluded
Customization Custom roles: Excluded
Customization Multiple brands: Excluded
Security Custom SSO: Excluded
Enterprise services SLAs: Excluded

Growth

Highlights Everything in Essential: Included
Ticketing Custom fields: 20

Limited
Ticketing Ticketing rules: 10

Limited
Ticketing Teams: Up to 10

Limited
Ticketing Shared canned responses: Included
Ticketing Conversation & file history: unlimited

Included
AI AI Agent: 10

Limited
AI AI resolutions: 200 per month

Limited
AI Ticket summaries: Included
AI Tag suggestions: Included
AI Automated tags: Included
AI Reply suggestions: 50 monthly per user

Limited
AI AI text edits: 100 monthly per user

Limited
AI Chat summaries: Included
Team and scale Chat supervision: Included
Team and scale Chat takeover: Included
Team and scale Agent activity: Included
Team and scale Performance reports: Included
Team and scale Proactive campaigns: 30

Limited
Sell through service Live visitors tracked: 400

Limited
Sell through service Proactive campaigns impressions: 10,000

Limited
Inbox and chats Chat routing rules: Included
Inbox and chats Working hours: Included
Workflows and automation Workflow rules: 10

Limited
Workflows and automation Workflow executions: 1,000

Limited
Data and storage Files & data storage: 15 GB + 100 MB per user

Limited
Access and developer tools Included API calls: 20,000 per month

Limited
Reporting On-demand reporting: Excluded
Customization White label: Excluded
Customization Custom roles: Excluded
Customization Multiple brands: Excluded
Security Custom SSO: Excluded
Enterprise services SLAs: Excluded

Enterprise

Highlights Everything in Growth: Included
Custom AI Custom AI Agents: Custom

Included
Custom AI Tailored workflows: Included
Custom AI Multiple brands: Included
Custom AI Custom roles: Included
Custom AI Plugged into your data: Included
A dedicated team for your account Dedicated Account Manager: Included
A dedicated team for your account Personalized onboarding: Included
A dedicated team for your account Product training: Included
A dedicated team for your account Direct engineering support: Included
A dedicated team for your account Security assistance: Included
Security SOC 2 Type 2: Included
Security HIPAA compliance: Included
Security SLAs and compliance: Included
Security White-label widget: Included
Security SSO and audit logs: Included
AI AI Agent: custom

Limited
AI AI resolutions: custom

Limited
Ticketing Teams: custom

Limited
Ticketing Custom fields: custom

Limited
Reporting On-demand reporting: Included
Data and storage Conversation & file history: unlimited

Included
Data and storage Files & data storage: custom

Limited
Access and developer tools Included API calls: custom

Limited
Security Audit logs: Included
Security Custom SSO: Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Desku.io

September 21, 2026
Official pricing page
- Free: Free
- Growth: USD 39 monthly
- Advance: USD 79 monthly
- Business: USD 179 monthly
- Enterprise: Contact sales
August 27, 2026
Official pricing page
- Free: Free
- Growth: USD 39 monthly
- Advance: USD 79 monthly

HelpDesk.com

September 21, 2026
Official pricing page
- Essential: USD 25 monthly · USD 19 / month with annual commitment
- Growth: USD 99 monthly · USD 79 / month with annual commitment
- Enterprise: Contact sales
August 27, 2026
Official pricing page
- Essential: USD 19 monthly
- Growth: USD 79 monthly
- Enterprise: Contact sales