BoldDesk vs HelpDesk.com

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

BoldDesk

See full pricing history

USD · US · source: www.bolddesk.com

Plan	Pricing	Charged by	Offer type
5 Agents — Growing Teams	USD 124 monthly · USD 99 / month with annual commitment $99 / month $1,188 billed yearly ≈ $20 / agent $124 / month billed monthly ≈ $24.80 / agent 500 credits /month	Seat · agents	Standalone · Fixed
10 Agents — Growing Teams	USD 249 monthly · USD 199 / month with annual commitment $199 / month $2,388 billed yearly ≈ $20 / agent $249 / month billed monthly ≈ $24.90 / agent 1,000 credits /month	Seat · agents	Standalone · Fixed
25 Agents — Growing Teams Highlighted	USD 436 monthly · USD 349 / month with annual commitment Most Popular $349 / month $4,188 billed yearly ≈ $14 / agent $436 / month billed monthly ≈ $17.44 / agent 1,500 credits /month	Seat · agents	Standalone · Fixed
50 Agents — Growing Teams	USD 624 monthly · USD 499 / month with annual commitment $499 / month $5,988 billed yearly ≈ $10 / agent $624 / month billed monthly ≈ $12.48 / agent 2,000 credits /month	Seat · agents	Standalone · Fixed
75 Agents — Growing Teams	USD 936 monthly · USD 749 / month with annual commitment $749 / month $8,988 billed yearly ≈ $10 / agent $936 / month billed monthly ≈ $12.48 / agent 2,500 credits /month	Seat · agents	Standalone · Fixed
100 Agents — Growing Teams	USD 1249 monthly · USD 999 / month with annual commitment $999 / month $11,988 billed yearly ≈ $10 / agent $1,249 / month billed monthly ≈ $12.49 / agent 3,000 credits /month	Seat · agents	Standalone · Fixed
200 Agents — Scaling Teams	USD 2498 monthly · USD 1998 / month with annual commitment $1,998 / month $23,976 billed yearly ≈ $10 / agent $2,498 / month billed monthly ≈ $12.49 / agent 4,000 credits /month	Seat · agents	Standalone · Fixed
300 Agents — Scaling Teams	USD 3749 monthly · USD 2999 / month with annual commitment $2,999 / month $35,988 billed yearly ≈ $10 / agent $3,749 / month billed monthly ≈ $12.50 / agent 5,000 credits /month	Seat · agents	Standalone · Fixed
400 Agents — Scaling Teams	USD 4999 monthly · USD 3999 / month with annual commitment $3,999 / month $47,988 billed yearly ≈ $10 / agent $4,999 / month billed monthly ≈ $12.50 / agent 6,000 credits /month	Seat · agents	Standalone · Fixed
500 Agents — Scaling Teams	USD 6249 monthly · USD 4999 / month with annual commitment $4,999 / month $59,988 billed yearly ≈ $10 / agent $6,249 / month billed monthly ≈ $12.50 / agent 7,000 credits /month	Seat · agents	Standalone · Fixed
600 Agents — Large Teams	USD 7499 monthly · USD 5999 / month with annual commitment $5,999 / month $71,988 billed yearly ≈ $10 / agent $7,499 / month billed monthly ≈ $12.50 / agent 8,000 credits /month	Seat · agents	Standalone · Fixed
700 Agents — Large Teams	USD 8749 monthly · USD 6999 / month with annual commitment $6,999 / month $83,988 billed yearly ≈ $10 / agent $8,749 / month billed monthly ≈ $12.50 / agent 9,000 credits /month	Seat · agents	Standalone · Fixed
800 Agents — Large Teams	USD 9999 monthly · USD 7999 / month with annual commitment $7,999 / month $95,988 billed yearly ≈ $10 / agent $9,999 / month billed monthly ≈ $12.50 / agent 10,000 credits /month	Seat · agents	Standalone · Fixed
900 Agents — Large Teams	USD 11249 monthly · USD 8999 / month with annual commitment $8,999 / month $107,988 billed yearly ≈ $10 / agent $11,249 / month billed monthly ≈ $12.50 / agent 11,000 credits /month	Seat · agents	Standalone · Fixed
1,000 Agents — Large Teams	USD 12499 monthly · USD 9999 / month with annual commitment $9,999 / month $119,988 billed yearly ≈ $10 / agent $12,499 / month billed monthly ≈ $12.50 / agent 12,000 credits /month	Seat · agents	Standalone · Fixed
More than 1,000 agents — Large Teams	Contact sales For more than 1,000 agents, you can contact our team Contact Us	Seat · agents	Standalone · Contact sales

HelpDesk.com

See full pricing history

USD · US · source: www.helpdesk.com

Plan	Pricing	Charged by	Offer type
Essential	USD 25 monthly · USD 19 / month with annual commitment $19 per user/month billed annually (or $25/user/month month to month)	Seat · per user	Standalone · Fixed
Growth Highlighted	USD 99 monthly · USD 79 / month with annual commitment $79 per user/month annually (or $99/user/month monthly)	Seat · per user	Standalone · Fixed
Enterprise	Contact sales Custom	Seat · per user	Standalone · Contact sales

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

BoldDesk

5 Agents — Growing Teams

AI Platform AI Credits: 500 credits /month

Limited

10 Agents — Growing Teams

AI Platform AI Credits: 1,000 credits /month

Limited

25 Agents — Growing Teams

AI Platform AI Credits: 1,500 credits /month

Limited

50 Agents — Growing Teams

AI Platform AI Credits: 2,000 credits /month

Limited

75 Agents — Growing Teams

AI Platform AI Credits: 2,500 credits /month

Limited

100 Agents — Growing Teams

AI Platform AI Credits: 3,000 credits /month

Limited

200 Agents — Scaling Teams

AI Platform AI Credits: 4,000 credits /month

Limited

300 Agents — Scaling Teams

AI Platform AI Credits: 5,000 credits /month

Limited

400 Agents — Scaling Teams

AI Platform AI Credits: 6,000 credits /month

Limited

500 Agents — Scaling Teams

AI Platform AI Credits: 7,000 credits /month

Limited

600 Agents — Large Teams

AI Platform AI Credits: 8,000 credits /month

Limited

700 Agents — Large Teams

AI Platform AI Credits: 9,000 credits /month

Limited

800 Agents — Large Teams

AI Platform AI Credits: 10,000 credits /month

Limited

900 Agents — Large Teams

AI Platform AI Credits: 11,000 credits /month

Limited

1,000 Agents — Large Teams

AI Platform AI Credits: 12,000 credits /month

Limited

More than 1,000 agents — Large Teams

HelpDesk.com

Essential

Ticketing Inbox and tickets: Included
Ticketing Statuses and priorities: Included
Ticketing Automated assignment: Included
Ticketing Canned responses: Included
Ticketing Ticketing rules: 3

Limited
Ticketing Custom fields: 5

Limited
Ticketing Teams: 1

Limited
AI AI Agent: 1

Limited
AI AI resolutions: 10 per month

Limited
AI AI Copilot: Included
AI Reply suggestions: 5 monthly per user

Limited
AI AI text edits: 5 monthly per user

Limited
AI Ticket summaries: Excluded
AI Tag suggestions: Excluded
Channels and selling Email: Included
Channels and selling Website chat: Included
Channels and selling Messenger: Included
Channels and selling SMS: Included
Channels and selling Selling through Shopify: Included
Team and scale Shared canned responses: Excluded
Team and scale Chat supervision: Excluded
Team and scale Chat takeover: Excluded
Team and scale Agent activity: Excluded
Team and scale Performance reports: Excluded
Team and scale Proactive campaigns: 3

Limited
Sell through service Live visitors tracked: 50

Limited
Sell through service Proactive campaigns impressions: 1,000

Limited
Data and storage Conversation & file history: 60 days

Limited
Data and storage Files & data storage: 2 GB + 50 MB per user

Limited
Access and developer tools Included API calls: 10,000 per month

Limited
Customization White label: Excluded
Customization Custom roles: Excluded
Customization Multiple brands: Excluded
Security Custom SSO: Excluded
Enterprise services SLAs: Excluded

Growth

Highlights Everything in Essential: Included
Ticketing Custom fields: 20

Limited
Ticketing Ticketing rules: 10

Limited
Ticketing Teams: Up to 10

Limited
Ticketing Shared canned responses: Included
Ticketing Conversation & file history: unlimited

Included
AI AI Agent: 10

Limited
AI AI resolutions: 200 per month

Limited
AI Ticket summaries: Included
AI Tag suggestions: Included
AI Automated tags: Included
AI Reply suggestions: 50 monthly per user

Limited
AI AI text edits: 100 monthly per user

Limited
AI Chat summaries: Included
Team and scale Chat supervision: Included
Team and scale Chat takeover: Included
Team and scale Agent activity: Included
Team and scale Performance reports: Included
Team and scale Proactive campaigns: 30

Limited
Sell through service Live visitors tracked: 400

Limited
Sell through service Proactive campaigns impressions: 10,000

Limited
Inbox and chats Chat routing rules: Included
Inbox and chats Working hours: Included
Workflows and automation Workflow rules: 10

Limited
Workflows and automation Workflow executions: 1,000

Limited
Data and storage Files & data storage: 15 GB + 100 MB per user

Limited
Access and developer tools Included API calls: 20,000 per month

Limited
Reporting On-demand reporting: Excluded
Customization White label: Excluded
Customization Custom roles: Excluded
Customization Multiple brands: Excluded
Security Custom SSO: Excluded
Enterprise services SLAs: Excluded

Enterprise

Highlights Everything in Growth: Included
Custom AI Custom AI Agents: Custom

Included
Custom AI Tailored workflows: Included
Custom AI Multiple brands: Included
Custom AI Custom roles: Included
Custom AI Plugged into your data: Included
A dedicated team for your account Dedicated Account Manager: Included
A dedicated team for your account Personalized onboarding: Included
A dedicated team for your account Product training: Included
A dedicated team for your account Direct engineering support: Included
A dedicated team for your account Security assistance: Included
Security SOC 2 Type 2: Included
Security HIPAA compliance: Included
Security SLAs and compliance: Included
Security White-label widget: Included
Security SSO and audit logs: Included
AI AI Agent: custom

Limited
AI AI resolutions: custom

Limited
Ticketing Teams: custom

Limited
Ticketing Custom fields: custom

Limited
Reporting On-demand reporting: Included
Data and storage Conversation & file history: unlimited

Included
Data and storage Files & data storage: custom

Limited
Access and developer tools Included API calls: custom

Limited
Security Audit logs: Included
Security Custom SSO: Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

BoldDesk

September 21, 2026
Official pricing page
- 5 Agents — Growing Teams: USD 124 monthly · USD 99 / month with annual commitment
- 10 Agents — Growing Teams: USD 249 monthly · USD 199 / month with annual commitment
- 25 Agents — Growing Teams: USD 436 monthly · USD 349 / month with annual commitment
- 50 Agents — Growing Teams: USD 624 monthly · USD 499 / month with annual commitment
- 75 Agents — Growing Teams: USD 936 monthly · USD 749 / month with annual commitment
- 100 Agents — Growing Teams: USD 1249 monthly · USD 999 / month with annual commitment
- 200 Agents — Scaling Teams: USD 2498 monthly · USD 1998 / month with annual commitment
- 300 Agents — Scaling Teams: USD 3749 monthly · USD 2999 / month with annual commitment
- 400 Agents — Scaling Teams: USD 4999 monthly · USD 3999 / month with annual commitment
- 500 Agents — Scaling Teams: USD 6249 monthly · USD 4999 / month with annual commitment
- 600 Agents — Large Teams: USD 7499 monthly · USD 5999 / month with annual commitment
- 700 Agents — Large Teams: USD 8749 monthly · USD 6999 / month with annual commitment
- 800 Agents — Large Teams: USD 9999 monthly · USD 7999 / month with annual commitment
- 900 Agents — Large Teams: USD 11249 monthly · USD 8999 / month with annual commitment
- 1,000 Agents — Large Teams: USD 12499 monthly · USD 9999 / month with annual commitment
- More than 1,000 agents — Large Teams: Contact sales
August 27, 2026
Official pricing page
- Growing Teams (Upto 100 agents) — default: USD 124 monthly · USD 99 / month with annual commitment

HelpDesk.com

September 21, 2026
Official pricing page
- Essential: USD 25 monthly · USD 19 / month with annual commitment
- Growth: USD 99 monthly · USD 79 / month with annual commitment
- Enterprise: Contact sales
August 27, 2026
Official pricing page
- Essential: USD 19 monthly
- Growth: USD 79 monthly
- Enterprise: Contact sales