BoldDesk is an AI-powered help desk software platform designed for customer service teams. It offers an all-in-one solution including ticketing, live chat, omnichannel messaging (email, WhatsApp, Instagram, SMS, Facebook), knowledge base, task management, workflow automation, and AI features such as autonomous AI agents for customers and agents, AI copilot for agents, and AI-triggered smart actions. It supports startups to enterprises with features like SLA management, reporting, multilingual support, and enterprise-grade security (SOC 2, GDPR, HIPAA). The platform includes free migration from competitors, a single flat pricing plan by team size, and aims to reduce support resolution times by up to 70%.
| Plan | Pricing | Charged by | Offer type |
|---|---|---|---|
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5 Agents — Growing Teams
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USD 124 monthly · USD 99 / month with annual commitment
$99 / month $1,188 billed yearly ≈ $20 / agent $124 / month billed monthly ≈ $24.80 / agent 500 credits /month |
Seat · agents | Standalone · Fixed |
|
10 Agents — Growing Teams
|
USD 249 monthly · USD 199 / month with annual commitment
$199 / month $2,388 billed yearly ≈ $20 / agent $249 / month billed monthly ≈ $24.90 / agent 1,000 credits /month |
Seat · agents | Standalone · Fixed |
|
25 Agents — Growing Teams
Highlighted
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USD 436 monthly · USD 349 / month with annual commitment
Most Popular $349 / month $4,188 billed yearly ≈ $14 / agent $436 / month billed monthly ≈ $17.44 / agent 1,500 credits /month |
Seat · agents | Standalone · Fixed |
|
50 Agents — Growing Teams
|
USD 624 monthly · USD 499 / month with annual commitment
$499 / month $5,988 billed yearly ≈ $10 / agent $624 / month billed monthly ≈ $12.48 / agent 2,000 credits /month |
Seat · agents | Standalone · Fixed |
|
75 Agents — Growing Teams
|
USD 936 monthly · USD 749 / month with annual commitment
$749 / month $8,988 billed yearly ≈ $10 / agent $936 / month billed monthly ≈ $12.48 / agent 2,500 credits /month |
Seat · agents | Standalone · Fixed |
|
100 Agents — Growing Teams
|
USD 1249 monthly · USD 999 / month with annual commitment
$999 / month $11,988 billed yearly ≈ $10 / agent $1,249 / month billed monthly ≈ $12.49 / agent 3,000 credits /month |
Seat · agents | Standalone · Fixed |
|
200 Agents — Scaling Teams
|
USD 2498 monthly · USD 1998 / month with annual commitment
$1,998 / month $23,976 billed yearly ≈ $10 / agent $2,498 / month billed monthly ≈ $12.49 / agent 4,000 credits /month |
Seat · agents | Standalone · Fixed |
|
300 Agents — Scaling Teams
|
USD 3749 monthly · USD 2999 / month with annual commitment
$2,999 / month $35,988 billed yearly ≈ $10 / agent $3,749 / month billed monthly ≈ $12.50 / agent 5,000 credits /month |
Seat · agents | Standalone · Fixed |
|
400 Agents — Scaling Teams
|
USD 4999 monthly · USD 3999 / month with annual commitment
$3,999 / month $47,988 billed yearly ≈ $10 / agent $4,999 / month billed monthly ≈ $12.50 / agent 6,000 credits /month |
Seat · agents | Standalone · Fixed |
|
500 Agents — Scaling Teams
|
USD 6249 monthly · USD 4999 / month with annual commitment
$4,999 / month $59,988 billed yearly ≈ $10 / agent $6,249 / month billed monthly ≈ $12.50 / agent 7,000 credits /month |
Seat · agents | Standalone · Fixed |
|
600 Agents — Large Teams
|
USD 7499 monthly · USD 5999 / month with annual commitment
$5,999 / month $71,988 billed yearly ≈ $10 / agent $7,499 / month billed monthly ≈ $12.50 / agent 8,000 credits /month |
Seat · agents | Standalone · Fixed |
|
700 Agents — Large Teams
|
USD 8749 monthly · USD 6999 / month with annual commitment
$6,999 / month $83,988 billed yearly ≈ $10 / agent $8,749 / month billed monthly ≈ $12.50 / agent 9,000 credits /month |
Seat · agents | Standalone · Fixed |
|
800 Agents — Large Teams
|
USD 9999 monthly · USD 7999 / month with annual commitment
$7,999 / month $95,988 billed yearly ≈ $10 / agent $9,999 / month billed monthly ≈ $12.50 / agent 10,000 credits /month |
Seat · agents | Standalone · Fixed |
|
900 Agents — Large Teams
|
USD 11249 monthly · USD 8999 / month with annual commitment
$8,999 / month $107,988 billed yearly ≈ $10 / agent $11,249 / month billed monthly ≈ $12.50 / agent 11,000 credits /month |
Seat · agents | Standalone · Fixed |
|
1,000 Agents — Large Teams
|
USD 12499 monthly · USD 9999 / month with annual commitment
$9,999 / month $119,988 billed yearly ≈ $10 / agent $12,499 / month billed monthly ≈ $12.50 / agent 12,000 credits /month |
Seat · agents | Standalone · Fixed |
|
More than 1,000 agents — Large Teams
|
Contact sales
For more than 1,000 agents, you can contact our team Contact Us |
Seat · agents | Standalone · Contact sales |
Feature names follow BoldDesk’s own pricing page. Check the wording before treating features from different vendors as like-for-like.
500 credits /month — Limited-time offer: Subscription AI credits are included for the first 3 months from your subscription start date. Additional credits can be purchased thereafter.
1,000 credits /month — Limited-time offer: Subscription AI credits are included for the first 3 months from your subscription start date. Additional credits can be purchased thereafter.
1,500 credits /month — Limited-time offer: Subscription AI credits are included for the first 3 months from your subscription start date. Additional credits can be purchased thereafter.
2,000 credits /month — Limited-time offer: Subscription AI credits are included for the first 3 months from your subscription start date. Additional credits can be purchased thereafter.
2,500 credits /month — Limited-time offer: Subscription AI credits are included for the first 3 months from your subscription start date. Additional credits can be purchased thereafter.
3,000 credits /month — Limited-time offer: Subscription AI credits are included for the first 3 months from your subscription start date. Additional credits can be purchased thereafter.
4,000 credits /month — Limited-time offer: Subscription AI credits are included for the first 3 months from your subscription start date. Additional credits can be purchased thereafter.
5,000 credits /month — Limited-time offer: Subscription AI credits are included for the first 3 months from your subscription start date. Additional credits can be purchased thereafter.
6,000 credits /month — Limited-time offer: Subscription AI credits are included for the first 3 months from your subscription start date. Additional credits can be purchased thereafter.
7,000 credits /month — Limited-time offer: Subscription AI credits are included for the first 3 months from your subscription start date. Additional credits can be purchased thereafter.
8,000 credits /month — Limited-time offer: Subscription AI credits are included for the first 3 months from your subscription start date. Additional credits can be purchased thereafter.
9,000 credits /month — Limited-time offer: Subscription AI credits are included for the first 3 months from your subscription start date. Additional credits can be purchased thereafter.
10,000 credits /month — Limited-time offer: Subscription AI credits are included for the first 3 months from your subscription start date. Additional credits can be purchased thereafter.
11,000 credits /month — Limited-time offer: Subscription AI credits are included for the first 3 months from your subscription start date. Additional credits can be purchased thereafter.
12,000 credits /month — Limited-time offer: Subscription AI credits are included for the first 3 months from your subscription start date. Additional credits can be purchased thereafter.
The public pricing page did not show feature differences for this plan.
Each date shows when a public price was observed, not when it took effect. Archived captures may reflect the region or currency served at the time, so a currency change is not necessarily a price increase.
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