BoldDesk is an AI-powered help desk software platform designed for customer service teams. It offers an all-in-one solution including ticketing, live chat, omnichannel messaging (email, WhatsApp, Instagram, SMS, Facebook), knowledge base, task management, workflow automation, and AI features such as autonomous AI agents for customers and agents, AI copilot for agents, and AI-triggered smart actions. It supports startups to enterprises with features like SLA management, reporting, multilingual support, and enterprise-grade security (SOC 2, GDPR, HIPAA). The platform includes free migration from competitors, a single flat pricing plan by team size, and aims to reduce support resolution times by up to 70%.
| Plan | Pricing | Charged by | Offer type |
|---|---|---|---|
|
Growing Teams (Upto 100 agents) — default
|
USD 124 monthly · USD 99 / month with annual commitment
$99 / month $1,188 billed yearly ≈ $20 / agent |
Seat · per agent | Standalone · Fixed |
Feature names follow BoldDesk’s own pricing page. Check the wording before treating features from different vendors as like-for-like.
5
500 credits /month — Limited-time offer: Subscription AI credits are included for the first 3 months from your subscription start date. Additional credits can be purchased thereafter.
We check this pricing page weekly and record the changes we observe. An older date can simply mean the public page has not changed.
| Observed | Plans and prices | Source wording | Source |
|---|---|---|---|
|
|
Pricing page |