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Help Scout vs Richpanel

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Help Scout

See full pricing history

USD · US · source: www.helpscout.com

Plan Pricing Charged by Offer type
Free
Free

The Free plan includes 5 users, 1 Inbox, and 1 Docs site.

 Seat Standalone · Free
Standard
USD 25 monthly

$ 25 per user/mo

 Seat · per user/mo Standalone · Fixed
Plus Highlighted
USD 45 monthly

$ 45 per user/mo

 Seat · per user/mo Standalone · Fixed
Pro
USD 75 monthly

$ 75 per user/mo

 Seat · per user/mo Standalone · Fixed

Richpanel

See full pricing history

USD · US · source: www.richpanel.com

Plan Pricing Charged by Offer type
Helpdesk Seats
USD 99 monthly

$99 per seat, per month No per-ticket fee on top of the seat. Replies are never metered.

 Seat · per seat, per month Standalone · Fixed
AI Agents
USD 0 per AI handled conversation

$0.20 per AI handled conversation A conversation is the whole back-and-forth thread between a customer and the AI, not a single message. Every message in one thread counts as one conversation, so a 10-message exchange is still one conversation. Charged once. No second fee for a ticket the AI resolved

 Usage · per AI handled conversation Standalone · Usage based

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Help Scout

Free

Team management

Users

Up to 5

Included

Shared Inbox

Inboxes

1

Included

Shared Inbox

Contacts

100/mo

Limited

Shared Inbox

Saved replies

10

Limited

Shared Inbox

Tags

10

Limited

Knowledge base

Docs sites

1

Included

Knowledge base

Articles

10

Limited

Knowledge base

Beacon

1

Included

Standard

Team management

Users

Up to 25

Included

Shared Inbox

Multiple Inboxes

2 (additional Inboxes $10/mo)

Included

Channels

Live chat and SMS

Included

Channels

WhatsApp, Instagram, and Messenger

Included

Knowledge base

Multiple knowledge bases

2 (additional sites $20/mo)

Included

Service Level Agreements (SLAs)

One basic SLA policy

1 basic policy

Included

Automation

Basic workflows

150 basic workflows

Included

Shared Inbox

Unlimited tags and saved replies

Unlimited

Included

AI

AI Inbox assistant

Included

Shared Inbox

Contacts

Unlimited

Included

Reporting

Reporting history

30-day history

Limited

Plus

Team management

Users

Up to 50

Included

Team management

Light users

5 included

Included

Shared Inbox

Inboxes

5 (additional Inboxes $10/mo)

Included

Automation

Advanced workflows

500 advanced workflows

Included

Service Level Agreements (SLAs)

Two advanced SLA policies

2 advanced policies

Included

Highlights

Secure customer portal

Included

AI

Unlimited AI Drafts

Unlimited

Included

Routing

Round robin routing

Round robin

Included

Integrations

Salesforce, Jira, and HubSpot

Included

Team management

Internal teams

Included

Company management

Group conversations by company

Included

Knowledge base

Docs sites

3 (additional sites $20/mo)

Included

Reporting

Reporting history

2-year history

Included

Pro

Team management

Users

Unlimited (minimum 10)

Included

Team management

Light users

Up to 50 light users

Included

Shared Inbox

Inboxes

10 (additional Inboxes $10/mo)

Included

Automation

Unlimited workflows

Unlimited advanced workflows

Included

Service Level Agreements (SLAs)

Unlimited SLA policies

Unlimited

Included

Routing

Multiple routing types

Round robin + load balanced

Included

Security

SSO/SAML

Included

Security

HIPAA compliance

Included

Support

Dedicated onboarding specialist

Included

Support

Strategic account manager

Included

Integrations

Preferred pricing on Aircall

Preferred pricing

Included

Knowledge base

Docs sites

5 (additional sites $20/mo)

Included

Reporting

Reporting history

All-time

Included

Richpanel

Helpdesk Seats

Highlights

No per-ticket fee

Included

What's included

Unified inbox

Included

What's included

Round robin and assignment rules

Included

What's included

Reporting

Included

What's included

Macros and custom fields

Included

What's included

Customer context

Included

What's included

One-click migration

Included

AI Agents

What's included

End-to-end resolution

70 to 80%

Included

What's included

Omnichannel meter

Included

What's included

Policy-trained escalation

Included

What's included

Model and token budget

Included

What's included

QA AI review

100%

Included

What's included

Copilot

Included

What's included

Charged once

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Richpanel

  1. Official pricing page
    • Helpdesk Seats: USD 99 monthly
    • AI Agents: USD 0 per AI handled conversation
  2. Official pricing page
    • Helpdesk Seats — default: USD 99 monthly · USD 82.17 / month with annual commitment