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Richpanel pricing

Richpanel is an AI-native helpdesk platform that automates customer support by resolving up to 50% of conversations end to end using AI agents trained on company policies. It unifies multiple communication channels (email, chat, social media, SMS, WhatsApp) into a single inbox, integrates with e-commerce and support tools like Shopify and Recharge, and offers features such as AI safety guardrails, QA, self-service portals, and returns management. It targets customer support teams aiming to reduce ticket volume, improve response times, and lower support costs while maintaining high customer satisfaction.

Region
US
Source currency
USD
Audiences
Enterprise, Mid-market, and Small business

Plans and public prices

Canonical pricing source
Plan Pricing Charged by Offer type
Helpdesk Seats
USD 99 monthly

$99 per seat, per month No per-ticket fee on top of the seat. Replies are never metered.

 Seat · per seat, per month Standalone · Fixed
AI Agents
USD 0 per AI handled conversation

$0.20 per AI handled conversation A conversation is the whole back-and-forth thread between a customer and the AI, not a single message. Every message in one thread counts as one conversation, so a 10-message exchange is still one conversation. Charged once. No second fee for a ticket the AI resolved

 Usage · per AI handled conversation Standalone · Usage based

What each plan includes

Feature names follow Richpanel’s own pricing page. Check the wording before treating features from different vendors as like-for-like.

Helpdesk Seats

Highlights

No per-ticket fee

No per-ticket fee on top of the seat. Replies are never metered.

Included

What's included

Unified inbox

Unified inbox across every channel, one view per customer

Included
Round robin and assignment rules

Round robin, assignment rules, teams and multi-brand queues

Included
Reporting

CSAT, team and revenue reporting, plus a custom report builder

Included
Macros and custom fields

Macros, saved views, internal notes and custom fields

Included
Customer context

Customer, order and subscription context beside the reply

Included
One-click migration

One-click migration from Gorgias or Zendesk, and we buy out your contract

Included

AI Agents

What's included

End-to-end resolution

70 to 80% — 70 to 80% of conversations resolved end to end

Included
Omnichannel meter

Email, chat, social, SMS and WhatsApp on the same meter

Included
Policy-trained escalation

Trained on your policies. Escalates when unsure, never guesses

Included
Model and token budget

You choose the model and the token budget: Claude, GPT or Gemini

Included
QA AI review

100% — QA AI reviews 100% of conversations and feeds the misses back

Included
Copilot

Copilot for your agents, on the same meter

Included
Charged once

Charged once. No second fee for a ticket the AI resolved

Included

How pricing changed

Each date shows when a public price was observed, not when it took effect. Archived captures may reflect the region or currency served at the time, so a currency change is not necessarily a price increase.

Observed Plans and prices Source wording Source
  • Helpdesk Seats: USD 99 monthly
  • AI Agents: USD 0 per AI handled conversation
  • $99 per seat, per month No per-ticket fee on top of the seat. Replies are never metered.
  • $0.20 per AI handled conversation A conversation is the whole back-and-forth thread between a customer and the AI, not a single message. Every message in one thread counts as one conversation, so a 10-message exchange is still one conversation. Charged once. No second fee for a ticket the AI resolved
Official pricing page
  • Helpdesk Seats — default: USD 99 monthly · USD 82.17 / month with annual commitment
  • $99 per seat, per month
Official pricing page

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