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Richpanel pricing

Richpanel is an AI-native helpdesk platform that automates customer support by resolving up to 50% of conversations end to end using AI agents trained on company policies. It unifies multiple communication channels (email, chat, social media, SMS, WhatsApp) into a single inbox, integrates with e-commerce and support tools like Shopify and Recharge, and offers features such as AI safety guardrails, QA, self-service portals, and returns management. It targets customer support teams aiming to reduce ticket volume, improve response times, and lower support costs while maintaining high customer satisfaction.

Region
US
Source currency
USD
Audiences
Small business, Mid-market, and Enterprise

Plans and public prices

Canonical pricing source
Plan Pricing Charged by Offer type
Helpdesk Seats — default
USD 99 monthly · USD 82.17 / month with annual commitment

$99 per seat, per month

 Seat · per seat, per month Standalone · Fixed

What each plan includes

Feature names follow Richpanel’s own pricing page. Check the wording before treating features from different vendors as like-for-like.

Helpdesk Seats — default

Highlights

Unified inbox across every channel, one view per customer
Included
Round robin, assignment rules, teams and multi-brand queues
Included
CSAT, team and revenue reporting, plus a custom report builder
Included
Macros, saved views, internal notes and custom fields
Included
Customer, order and subscription context beside the reply
Included
One-click migration from Gorgias or Zendesk, and we buy out your contract
Included

How pricing changed

We check this pricing page weekly and record the changes we observe. An older date can simply mean the public page has not changed.

Observed Plans and prices Source wording Source
  • Helpdesk Seats — default: USD 99 monthly · USD 82.17 / month with annual commitment
  • $99 per seat, per month
 Pricing page

Compare with alternatives