Chatbase vs Richpanel

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Chatbase

See full pricing history

USD · US · source: www.chatbase.co

Plan	Pricing	Charged by	Offer type
Free	Free $ 0 per month	Flat · per month	Standalone · Free
Hobby	USD 40 monthly $ 40 per month	Flat · per month	Standalone · Fixed
Standard Highlighted	USD 150 monthly $ 150 per month	Flat · per month	Standalone · Fixed
Pro	USD 500 monthly $ 500 per month	Flat · per month	Standalone · Fixed
Enterprise	Contact sales Let's Talk	Flat	Standalone · Contact sales

Richpanel

See full pricing history

USD · US · source: www.richpanel.com

Plan	Pricing	Charged by	Offer type
Helpdesk Seats	USD 99 monthly $99 per seat, per month No per-ticket fee on top of the seat. Replies are never metered.	Seat · per seat, per month	Standalone · Fixed
AI Agents	USD 0 per AI handled conversation $0.20 per AI handled conversation A conversation is the whole back-and-forth thread between a customer and the AI, not a single message. Every message in one thread counts as one conversation, so a 10-message exchange is still one conversation. Charged once. No second fee for a ticket the AI resolved	Usage · per AI handled conversation	Standalone · Usage based

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Chatbase

Free

Configuration Message credits (monthly): 50

Included
Configuration Agents: 1

Included
Configuration AI Actions per agent: 0

Included
Configuration Training content size: 1 MB

Included
Configuration Workspace seats: 1 member

Included
Model Limited access to models: Limited
Highlights AI agents get deleted after 14 days of inactivity: Limited
Configuration Attachments: Excluded
Activity Basic analytics: Excluded
Integrations & API Integrations: Excluded

Hobby

Configuration Message credits (monthly): 700

Included
Configuration Agents: 1

Included
Configuration AI Actions per agent: 5

Included
Configuration Training content size: 10 MB

Included
Configuration Workspace seats: 2 members

Included
Model Access to advanced models: Included
Integrations & API Integrations: Included
Activity Basic analytics: Included
Configuration Attachments: Included
Highlights Helpdesk: Excluded
Integrations & API API access: Excluded

Standard

Configuration Message credits (monthly): 4,000

Included
Configuration Agents: 1

Included
Configuration AI Actions per agent: 8

Included
Configuration Training content size: 20 MB

Included
Configuration Workspace seats: 3 members

Included
Voice Concurrent Calls: 10

Included
Highlights Helpdesk: Included
Voice Voice: Included
Voice Telephony: Included
Configuration Outbound campaigns: Included
Integrations & API API access: Included
Configuration Personalization: Included
Training Auto-resync agents: Included
Integrations & API Advanced integrations (Stripe, Zendesk, and more): Included
Activity Advanced analytics: Excluded

Pro

Configuration Message credits (monthly): 15,000

Included
Configuration Agents: 1

Included
Configuration AI Actions per agent: 12

Included
Configuration Training content size: 40 MB

Included
Configuration Workspace seats: 5 members

Included
Voice Concurrent Calls: 20

Included
Activity Advanced analytics: Included
Training Sources suggestions: Included
Training Tickets as a source: Included

Enterprise

Highlights Higher limits: Included
Highlights Flexible billing: Included
Highlights Custom roles & permissions: Included
Highlights SSO: Included
Highlights White-labeling: Included
Highlights Audit logs: Included
Highlights Priority support: Included
Highlights Success manager (CSM): Included
Highlights SLAs: Included
Highlights HIPAA-eligible: Included

Richpanel

Helpdesk Seats

Highlights No per-ticket fee: Included
What's included Unified inbox: Included
What's included Round robin and assignment rules: Included
What's included Reporting: Included
What's included Macros and custom fields: Included
What's included Customer context: Included
What's included One-click migration: Included

AI Agents

What's included End-to-end resolution: 70 to 80%

Included
What's included Omnichannel meter: Included
What's included Policy-trained escalation: Included
What's included Model and token budget: Included
What's included QA AI review: 100%

Included
What's included Copilot: Included
What's included Charged once: Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Chatbase

September 21, 2026
Official pricing page
- Free: Free
- Hobby: USD 40 monthly
- Standard: USD 150 monthly
- Pro: USD 500 monthly
- Enterprise: Contact sales
August 27, 2026
Official pricing page
- Free — Free: Free
- Hobby — Hobby: USD 40 monthly · USD 40 / month with annual commitment
- Standard — Standard: USD 150 monthly · USD 150 / month with annual commitment
- Pro — Pro: USD 500 monthly · USD 500 / month with annual commitment

Richpanel

September 21, 2026
Official pricing page
- Helpdesk Seats: USD 99 monthly
- AI Agents: USD 0 per AI handled conversation
August 27, 2026
Official pricing page
- Helpdesk Seats — default: USD 99 monthly · USD 82.17 / month with annual commitment