HelpDesk.com vs Kayako

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

HelpDesk.com

See full pricing history

USD · US · source: www.helpdesk.com

Plan	Pricing	Charged by	Offer type
Essential	USD 19 monthly $19 per user / mo	Seat · per user / mo	Standalone · Fixed
Growth	USD 79 monthly $79 per user / mo	Seat · per user / mo	Standalone · Fixed
Enterprise	Contact sales Contact Sales	Other	Standalone · Contact sales

Kayako

See full pricing history

USD · US · source: kayako.com

Plan	Pricing	Charged by	Offer type
Kay AI Agent	USD 1 monthly $1 per fully resolved ticket	Usage · per stated usage allowance	Standalone · Usage based
Kayako One	Contact sales Talk to a pricing expert	Flat · per month	Standalone · Contact sales

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

HelpDesk.com

Essential

Highlights Essential: Included
Highlights Essential plan includes:: Included
Highlights Ticketing: Included
Highlights Channels and selling: Included

Growth

Highlights Growth: Included
Highlights Everything in Essential, plus:: Included
Highlights Ticketing: Included
Highlights Team and scale: Included

Enterprise

Highlights Enterprise: Included
Highlights Everything in Growth, plus:: Included
Highlights Adapts to how you work: Included
Highlights A dedicated team for your account: Included
Highlights No procurement surprises: Included

Kayako

Kay AI Agent

Plan card AI issue resolution: Included
Plan card No seat fees: Included
Plan card No setup fees: Included
Plan card No charge for escalations: Included

Kayako One

Plan card Unified inbox: Included
Plan card Ticketing system: Included
Plan card Knowledge base: Included
Plan card Live chat widget: Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

HelpDesk.com

August 27, 2026 Source
- Essential: USD 19 monthly
- Growth: USD 79 monthly
- Enterprise: Contact sales

Kayako

August 27, 2026 Source
- Kay AI Agent: USD 1 monthly
- Kayako One: Contact sales