Freshdesk vs LiveAgent

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Freshdesk

See full pricing history

USD · US · source: www.freshworks.com

Plan	Pricing	Charged by	Offer type
Growth	USD 19 / month with annual commitment $19 /agent/month, billed annually	Seat · /agent/month	Standalone · Fixed
Pro Highlighted	USD 55 / month with annual commitment $55 /agent/month, billed annually	Seat · /agent/month	Standalone · Fixed
Enterprise	USD 89 / month with annual commitment $89 /agent/month, billed annually	Seat · /agent/month	Standalone · Fixed

LiveAgent

See full pricing history

USD · US · source: www.liveagent.com

Plan	Pricing	Charged by	Offer type
Small business	USD 19 monthly · USD 15 / month with annual commitment $15 per agent/month billed annually $19 /month	Seat · per agent/month	Standalone · Fixed
Medium business	USD 35 monthly · USD 29 / month with annual commitment $29 per agent/month billed annually $35 /month	Seat · per agent/month	Standalone · Fixed
Large business Highlighted	USD 59 monthly · USD 49 / month with annual commitment $49 per agent/month billed annually $59 /month	Seat · per agent/month	Standalone · Fixed
Enterprise	USD 85 monthly · USD 69 / month with annual commitment $69 per agent/month billed annually $85 /month	Seat · per agent/month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Freshdesk

Growth

Plan highlights Freddy AI Agent: First 500 sessions included

Included
Plan highlights Ticketing & shared inbox: Included
Plan highlights Customer portal & knowledge base: Included
Plan highlights Out-of-the-box analytics & reporting: Included
Plan highlights Threads & tasks: Included
Plan highlights Roles & permissions: Included
Help Desk and Ticketing Multilingual Help Desk: Excluded
Help Desk and Ticketing Collaborators: Excluded
Freddy AI Insights Freddy AI Insights: Excluded
Analytics Custom real-time dashboards: Excluded
Analytics Agent availability dashboard: Excluded
Analytics Custom object analysis: Excluded
Self Service Multilingual translations: Excluded
Self Service Portal customization: Excluded
Self Service Community forums: Excluded
Self Service Article versioning: Excluded
Self Service Ticket templates: Excluded
Self Service Advanced custom fields: Excluded
Self Service Approval workflow: Excluded
Self Service Flexible knowledge base hierarchy: Excluded
Routing and SLA Multiple SLA policies: Excluded
Routing and SLA Round robin, and load balanced assignment: Excluded
Routing and SLA Skill-based ticket assignment: Excluded
Administration and Security Business hours - global, multiple, group specific: Excluded
Administration and Security Agent shifts and out of office scheduler: Excluded
Administration and Security JWT authentication: Excluded
Administration and Security Audit logs: Excluded
Administration and Security Allowed domains and IP whitelisting: Excluded
Administration and Security Sandbox: Excluded
Extend the power of Freshdesk MCP actions: 1,200 actions/year

Limited

Pro

Plan highlights Freddy AI Agent: First 500 sessions included

Included
Plan highlights Multilingual helpdesk: Included
Plan highlights Custom dashboards & reporting: Included
Plan highlights Intelligent routing: Included
Plan highlights Multiple SLA policies: Included
Plan highlights External collaborators: 5,000 collaborators included

Included
Help Desk and Ticketing Multilingual Help Desk: Included
Help Desk and Ticketing Collaborators: 5,000 collaborators included

Included
Freddy AI Insights Freddy AI Insights: Excluded
Analytics Custom real-time dashboards: Included
Analytics Agent availability dashboard: Included
Analytics Custom object analysis: Excluded
Self Service Multilingual translations: Included
Self Service Portal customization: Included
Self Service Community forums: Included
Self Service Article versioning: Included
Self Service Ticket templates: Included
Self Service Advanced custom fields: Included
Self Service Approval workflow: Excluded
Self Service Flexible knowledge base hierarchy: Excluded
Routing and SLA Round robin, and load balanced assignment: Included
Routing and SLA Skill-based ticket assignment: Excluded
Administration and Security Business hours - global, multiple, group specific: Included
Administration and Security Agent shifts and out of office scheduler: Included
Administration and Security JWT authentication: Excluded
Administration and Security Audit logs: Excluded
Administration and Security Allowed domains and IP whitelisting: Excluded
Administration and Security Sandbox: Excluded
Extend the power of Freshdesk MCP actions: 6,000 actions/year

Limited

Enterprise

Plan highlights Freddy AI Agent: First 500 sessions included

Included
Plan highlights Freddy AI Insights: Included
Plan highlights Skill-based routing: Included
Plan highlights Sandbox: Included
Plan highlights Audit logs: Included
Plan highlights Allowed domains & IP whitelisting: Included
Help Desk and Ticketing Multilingual Help Desk: Included
Help Desk and Ticketing Collaborators: 5,000 collaborators included

Included
Freddy AI Insights Proactive Insights with Root Cause Analysis: Included
Freddy AI Insights Conversational Insights: Included
Analytics Custom real-time dashboards: Included
Analytics Agent availability dashboard: Included
Analytics Custom object analysis: Included
Self Service Multilingual translations: Included
Self Service Portal customization: Included
Self Service Community forums: Included
Self Service Article versioning: Included
Self Service Ticket templates: Included
Self Service Advanced custom fields: Included
Self Service Approval workflow: Included
Self Service Flexible knowledge base hierarchy: Included
Routing and SLA Multiple SLA policies: Included
Routing and SLA Round robin, and load balanced assignment: Included
Routing and SLA Skill-based ticket assignment: Included
Administration and Security Business hours - global, multiple, group specific: Included
Administration and Security Agent shifts and out of office scheduler: Included
Administration and Security JWT authentication: Included
Extend the power of Freshdesk MCP actions: 12,000 actions/year

Limited

LiveAgent

Small business

Highlights AI Agents: Included
Highlights Ticketing: Included
Highlights Live chat: Included
Highlights Knowledgebase: Included
Highlights Customer Portal: Included
Highlights Contact forms: Included
Highlights Automation rules: Included
Highlights Integrations: Included
Highlights Multiple language support: Included
Communication channels Contact forms – Contact us buttons: 3

Limited
Communication channels Contact forms – In page: 3

Limited
Communication channels Email ticketing – Incoming email accounts: 3

Limited
Communication channels Email ticketing – Outgoing email accounts: 3

Limited
Communication channels Live chat button: 2

Limited
Conversation management Custom ticket filters: 300 filters / agent

Limited
Conversation management Departments: 10

Limited
Conversation management Canned messages: 20

Limited
Conversation management Predefined answers: 20

Limited
Customization Knowledge base: 1

Limited
Customization API keys: 1

Limited
Automation Event Rules: 50

Limited
Support and services Customer support service: best effort

Limited
Communication channels Call center & IVR: Excluded
Automation Time Rules: Excluded
Automation Service levels (SLA): Excluded
Security and permissions SSO: Excluded
Conversation management Custom roles: Excluded

Medium business

Highlights Everything in Small plan: Included
Highlights AI Agents incl. full setup: Included
Highlights Call center & IVR: Included
Highlights Time Rules: Included
Highlights Reports: Included
Highlights Proactive chat invitations: Included
Highlights Agent ratings: Included
Highlights Sound configuration: Included
Highlights Service levels (SLA): Included
Highlights SSO: Included
Highlights Custom roles: Included
Communication channels Contact forms – Contact us buttons: 10

Limited
Communication channels Contact forms – In page: 10

Limited
Communication channels Email ticketing – Incoming email accounts: 10

Limited
Communication channels Email ticketing – Outgoing email accounts: 10

Limited
Communication channels Live chat button: 5

Limited
Conversation management Custom ticket filters: 500 filters / agent

Limited
Conversation management Departments: 20

Limited
Conversation management Canned messages: 100

Limited
Conversation management Predefined answers: 100

Limited
Conversation management Custom roles: 2

Limited
Customization Knowledge base: 1

Limited
Customization API keys: 5

Limited
Automation Event Rules: 150

Limited
Automation Time Rules: 30

Limited
Automation SLA rules: 5

Limited
Automation Service levels (SLA): 5

Limited
Support and services Customer support service: 24/7

Included

Large business

Highlights Everything in Medium plan: Included
Highlights Time tracking & Audit log: Included
Highlights Audit log: Included
Communication channels Facebook: Included
Communication channels Instagram: Included
Communication channels X: Included
Communication channels Viber: Included
Communication channels Telegram: 3 bots

Limited
Communication channels WhatsApp: 5 numbers

Limited
Communication channels Contact forms – Contact us buttons: 50

Limited
Communication channels Contact forms – In page: 50

Limited
Communication channels Email ticketing – Incoming email accounts: 150

Limited
Communication channels Email ticketing – Outgoing email accounts: 150

Limited
Communication channels Live chat button: 50

Limited
Conversation management Custom ticket filters: 1000 filters / agent

Limited
Conversation management Departments: 150

Limited
Conversation management Canned messages: 500

Limited
Conversation management Predefined answers: 500

Limited
Conversation management Custom roles: 5

Limited
Customization Knowledge base: 2

Limited
Customization API keys: 10

Limited
Automation Event Rules: 500

Limited
Automation Time Rules: 100

Limited
Automation SLA rules: 50

Limited
Automation Service levels (SLA): 20

Limited
Support and services Customer support service: 24/7

Included

Enterprise

Highlights Everything in Large plan: Included
Highlights Almost unlimited: Included
Support and services Dedicated account manager: Included
Support and services Priority support: Included
Support and services Assisted channels integration: Included
Customization Branding Free: Included
Support and services Custom billing setup: Included
Support and services Service review call and reports: Included
Support and services Scheduled release management: Included
Communication channels Contact forms – Contact us buttons: 200

Limited
Communication channels Contact forms – In page: 200

Limited
Communication channels Email ticketing – Incoming email accounts: 500

Limited
Communication channels Email ticketing – Outgoing email accounts: 500

Limited
Communication channels Live chat button: 100

Limited
Communication channels Telegram: 3 bots+

Limited
Communication channels WhatsApp: 20 numbers

Limited
Conversation management Custom ticket filters: 5000 filters / agent

Limited
Conversation management Departments: 300

Limited
Conversation management Canned messages: 1000

Limited
Conversation management Predefined answers: 1000

Limited
Conversation management Custom roles: 40

Limited
Customization Knowledge base: 10

Limited
Customization API keys: 100

Limited
Automation Event Rules: 1000

Limited
Automation Time Rules: 200

Limited
Automation SLA rules: 100

Limited
Automation Service levels (SLA): 100

Limited
Support and services Customer support service: 24/7

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Freshdesk

September 21, 2026
Official pricing page
- Growth: USD 19 / month with annual commitment
- Pro: USD 55 / month with annual commitment
- Enterprise: USD 89 / month with annual commitment
August 27, 2026
Official pricing page
- Growth: USD 19 / month with annual commitment
- Pro: USD 55 / month with annual commitment
- Enterprise: USD 89 / month with annual commitment

LiveAgent

September 21, 2026
Official pricing page
- Small business: USD 19 monthly · USD 15 / month with annual commitment
- Medium business: USD 35 monthly · USD 29 / month with annual commitment
- Large business: USD 59 monthly · USD 49 / month with annual commitment
- Enterprise: USD 85 monthly · USD 69 / month with annual commitment
August 27, 2026
Official pricing page
- Small business: USD 19 monthly · USD 15 / month with annual commitment
- Medium business: USD 35 monthly · USD 29 / month with annual commitment
- Large business: USD 59 monthly · USD 49 / month with annual commitment
- Enterprise: USD 85 monthly · USD 69 / month with annual commitment