LiveAgent pricing

LiveAgent is an omnichannel help desk with ticketing, live chat, knowledge base, call-center, social-media, and AI support capabilities.

Region: US
Source currency: USD
Audiences: Enterprise, Mid-market, and Small business

Plans and public prices

Canonical pricing source

Plan	Pricing	Charged by	Offer type
Small business	USD 19 monthly · USD 15 / month with annual commitment $15 per agent/month billed annually $19 /month	Seat · per agent/month	Standalone · Fixed
Medium business	USD 35 monthly · USD 29 / month with annual commitment $29 per agent/month billed annually $35 /month	Seat · per agent/month	Standalone · Fixed
Large business Highlighted	USD 59 monthly · USD 49 / month with annual commitment $49 per agent/month billed annually $59 /month	Seat · per agent/month	Standalone · Fixed
Enterprise	USD 85 monthly · USD 69 / month with annual commitment $69 per agent/month billed annually $85 /month	Seat · per agent/month	Standalone · Fixed

What each plan includes

Feature names follow LiveAgent’s own pricing page. Check the wording before treating features from different vendors as like-for-like.

Small business

Highlights

AI Agents: Included
Ticketing: Included
Live chat: Included
Knowledgebase: Included
Customer Portal: Included
Contact forms: Included
Automation rules: Included
Integrations: Included
Multiple language support: Included

Communication channels

Contact forms – Contact us buttons: 3

Limited
Contact forms – In page: 3

Limited
Email ticketing – Incoming email accounts: 3

Limited
Email ticketing – Outgoing email accounts: 3

Limited
Live chat button: 2

Limited
Call center & IVR: Excluded

Conversation management

Custom ticket filters: 300 filters / agent

Limited
Departments: 10

Limited
Canned messages: 20

Limited
Predefined answers: 20

Limited
Custom roles: Excluded

Customization

Knowledge base: 1

Limited
API keys: 1

Limited

Automation

Event Rules: 50

Limited
Time Rules: Excluded
Service levels (SLA): Excluded

Support and services

Customer support service: best effort

Limited

Security and permissions

SSO: Excluded

Medium business

Highlights

Everything in Small plan: Included
AI Agents incl. full setup: Included
Call center & IVR: Included
Time Rules: Included
Reports: Included
Proactive chat invitations: Included
Agent ratings: Included
Sound configuration: Included
Service levels (SLA): Included
SSO: Included
Custom roles: Included

Communication channels

Contact forms – Contact us buttons: 10

Limited
Contact forms – In page: 10

Limited
Email ticketing – Incoming email accounts: 10

Limited
Email ticketing – Outgoing email accounts: 10

Limited
Live chat button: 5

Limited

Conversation management

Custom ticket filters: 500 filters / agent

Limited
Departments: 20

Limited
Canned messages: 100

Limited
Predefined answers: 100

Limited
Custom roles: 2

Limited

Customization

Knowledge base: 1

Limited
API keys: 5

Limited

Automation

Event Rules: 150

Limited
Time Rules: 30

Limited
SLA rules: 5

Limited
Service levels (SLA): 5

Limited

Support and services

Customer support service: 24/7

Included

Large business

Highlights

Everything in Medium plan: Included
Time tracking & Audit log: Included
Audit log: Included

Communication channels

Facebook: Included
Instagram: Included
X: Included
Viber: Included
Telegram: 3 bots

Limited
WhatsApp: 5 numbers

Limited
Contact forms – Contact us buttons: 50

Limited
Contact forms – In page: 50

Limited
Email ticketing – Incoming email accounts: 150

Limited
Email ticketing – Outgoing email accounts: 150

Limited
Live chat button: 50

Limited

Conversation management

Custom ticket filters: 1000 filters / agent

Limited
Departments: 150

Limited
Canned messages: 500

Limited
Predefined answers: 500

Limited
Custom roles: 5

Limited

Customization

Knowledge base: 2

Limited
API keys: 10

Limited

Automation

Event Rules: 500

Limited
Time Rules: 100

Limited
SLA rules: 50

Limited
Service levels (SLA): 20

Limited

Support and services

Customer support service: 24/7

Included

Enterprise

Highlights

Everything in Large plan: Included
Almost unlimited: Included

Support and services

Dedicated account manager: Included
Priority support: Included
Assisted channels integration: Included
Custom billing setup: Included
Service review call and reports: Included
Scheduled release management: Included
Customer support service: 24/7

Included

Customization

Branding Free: Included
Knowledge base: 10

Limited
API keys: 100

Limited

Communication channels

Contact forms – Contact us buttons: 200

Limited
Contact forms – In page: 200

Limited
Email ticketing – Incoming email accounts: 500

Limited
Email ticketing – Outgoing email accounts: 500

Limited
Live chat button: 100

Limited
Telegram: 3 bots+

Limited
WhatsApp: 20 numbers

Limited

Conversation management

Custom ticket filters: 5000 filters / agent

Limited
Departments: 300

Limited
Canned messages: 1000

Limited
Predefined answers: 1000

Limited
Custom roles: 40

Limited

Automation

Event Rules: 1000

Limited
Time Rules: 200

Limited
SLA rules: 100

Limited
Service levels (SLA): 100

Limited

How pricing changed

Each date shows when a public price was observed, not when it took effect. Archived captures may reflect the region or currency served at the time, so a currency change is not necessarily a price increase.

Observed	Plans and prices	Source wording	Source
September 21, 2026 07:32	Small business: USD 19 monthly · USD 15 / month with annual commitment Medium business: USD 35 monthly · USD 29 / month with annual commitment Large business: USD 59 monthly · USD 49 / month with annual commitment Enterprise: USD 85 monthly · USD 69 / month with annual commitment	$15 per agent/month billed annually $19 /month $29 per agent/month billed annually $35 /month $49 per agent/month billed annually $59 /month $69 per agent/month billed annually $85 /month	Official pricing page
August 27, 2026 08:18	Small business: USD 19 monthly · USD 15 / month with annual commitment Medium business: USD 35 monthly · USD 29 / month with annual commitment Large business: USD 59 monthly · USD 49 / month with annual commitment Enterprise: USD 85 monthly · USD 69 / month with annual commitment	$19 per agent/month billed monthly; $15 per agent/month billed annually $35 per agent/month billed monthly; $29 per agent/month billed annually $59 per agent/month billed monthly; $49 per agent/month billed annually $85 per agent/month billed monthly; $69 per agent/month billed annually	Official pricing page

Plans and public prices

What each plan includes

Small business

Highlights

Communication channels

Conversation management

Customization

Automation

Support and services

Security and permissions

Medium business

Highlights

Communication channels

Conversation management

Customization

Automation

Support and services

Large business

Highlights

Communication channels

Conversation management

Customization

Automation

Support and services

Enterprise

Highlights

Support and services

Customization

Communication channels

Conversation management

Automation

How pricing changed

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