Customerly vs Re:amaze

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Customerly

See full pricing history

USD · US · source: www.customerly.io

Plan	Pricing	Charged by	Offer type
Core	USD 19 monthly Core — $19 per seat/monthly; annual billing gives two months free	Seat · per seat per month; yearly billing gives two months free	Standalone · Fixed
Growth Highlighted	USD 69 monthly Growth — $69 per seat/monthly; annual billing gives two months free	Seat · per seat per month; yearly billing gives two months free	Standalone · Fixed
Ultimate	USD 99 monthly Ultimate — $99 per seat/monthly; annual billing gives two months free	Seat · per seat per month; yearly billing gives two months free	Standalone · Fixed
Aura AI Agent	USD 0.45 monthly Aura AI Agent — $0.45 per AI conversation; no seats required	Usage · per AI-assisted conversation; no seats required	Standalone · Usage based

Re:amaze

See full pricing history

USD · US · source: www.reamaze.com

Plan	Pricing	Charged by	Offer type
Basic — default	USD 29 monthly · USD 26.1 / month with annual commitment $29 $26.10 per Team Member per Month billed Annually	Seat · per Team Member per Month	Standalone · Fixed
Pro — default Highlighted	USD 49 monthly · USD 44.1 / month with annual commitment $49 $44.10 per Team Member per Month billed Annually	Seat · per Team Member per Month	Standalone · Fixed
Plus — default	USD 69 monthly · USD 62.1 / month with annual commitment $69 $62.10 per Team Member per Month billed Annually	Seat · per Team Member per Month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Customerly

Core

Plan comparison Included AI conversations: 10/month

Limited
Plan comparison Additional AI conversations: $0.45 each

Limited
Plan comparison Included interactions: 500/month

Limited
Plan comparison Canned responses: 2

Limited
Plan comparison Teams: 1

Limited
Plan comparison Conversation history: 30 days

Limited
Plan comparison Chatflows: 1

Limited
Plan comparison Custom lists: 5

Limited
Plan comparison Live chat, AI, email replies, attachments and typing previews: Included
Plan comparison Advanced chatflow actions: Partial

Limited
Plan comparison User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts: Excluded
Plan comparison Surveys, NPS, white-label, advanced segmentation, workflows and integrations: Excluded
Plan comparison Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification: Excluded
Plan comparison Support type: AI only

Limited
Plan comparison Free trial: 14 days

Limited
Plan comparison AI Companion add-on: $19 per agent/month billed annually

Limited

Growth

Plan comparison Included AI conversations: 20/month

Limited
Plan comparison Additional AI conversations: $0.45 each

Limited
Plan comparison Included interactions: 1,000/month

Limited
Plan comparison Canned responses: 5

Limited
Plan comparison Teams: Unlimited

Included
Plan comparison Conversation history: Unlimited

Included
Plan comparison Chatflows: 10

Limited
Plan comparison Custom lists: Unlimited

Included
Plan comparison Live chat, AI, email replies, attachments and typing previews: Included
Plan comparison Advanced chatflow actions: Included
Plan comparison User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts: Included
Plan comparison Surveys, NPS, white-label, advanced segmentation, workflows and integrations: Included
Plan comparison Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification: Excluded
Plan comparison Support type: AI first plus human reply within 48 hours

Limited
Plan comparison Free trial: 14 days

Limited
Plan comparison AI Companion add-on: $19 per agent/month billed annually

Limited

Ultimate

Plan comparison Included AI conversations: 50/month

Limited
Plan comparison Additional AI conversations: $0.45 each

Limited
Plan comparison Included interactions: 5,000/month

Limited
Plan comparison Canned responses: Unlimited

Included
Plan comparison Teams: Unlimited

Included
Plan comparison Conversation history: Unlimited

Included
Plan comparison Chatflows: Unlimited

Included
Plan comparison Custom lists: Excluded
Plan comparison Live chat, AI, email replies, attachments and typing previews: Included
Plan comparison Advanced chatflow actions: Included
Plan comparison User and company tracking, smart assign, video calls, anonymous leads, blocking and chat transcripts: Included
Plan comparison Surveys, NPS, white-label, advanced segmentation, workflows and integrations: Included
Plan comparison Multi-language Help Center, Help Center analytics, API chatflow, CSAT, live translate, team analytics and identity verification: Included
Plan comparison Support type: Human reply within 30 minutes

Limited
Plan comparison Free trial: 14 days

Limited
Plan comparison AI Companion add-on: $19 per agent/month billed annually

Limited

Aura AI Agent

Plan comparison AI conversations: $0.45 each

Limited
Plan comparison Seats: No seats required

Excluded
Plan comparison Help Center training: Included
Plan comparison End-to-end conversation resolution: Included
Plan comparison AI Missions: Included
Plan comparison Human escalation: Full context included

Limited
Plan comparison Conversation credits: Never expire

Included
Plan comparison Free trial: 14 days

Limited

Re:amaze

Basic — default

Highlights Unlimited Email Inboxes: Included
Highlights Live Chat: Included
Highlights Social Media Channels: Included
Highlights Public/Internal FAQ: Included
Highlights Workflow Automation (Macros): Included
Highlights Response Templates: Included
Highlights Website Integration: Included
Highlights Chatbots: Included
Highlights Cues (Proactive Messages): Included
Highlights Basic Reporting: Included
Highlights Re:amaze AI Agent: 5 resolutions per month per user included. $0.85 per additional resolution.

Included

Pro — default

Highlights All of the features in Basic: Included
Highlights Manage Multiple Brands in one Account: Included
Highlights Live View of Site Visitors: Included
Highlights Advanced Reporting: Included
Highlights SMS and Voice Channels: Included
Highlights Custom Hosted Domain: Included
Highlights Customizable Email Appearance: Included
Highlights AI Intents: Included
Highlights Status Page: Included
Highlights Re:amaze AI Agent: 10 resolutions per month per user included. $0.85 per additional resolution.

Included

Plus — default

Highlights All of the features in Pro: Included
Highlights Peek (Live Screensharing): Included
Highlights Departments (Staff Groups): Included
Highlights Staff Performance Reporting: Included
Highlights Staff Shifts and Vacation Days: Included
Highlights Customizable Staff Roles: Included
Highlights Customer Satisfaction Ratings: Included
Highlights In-Chat Video Calls: Included
Highlights Optional Classic Chat Mode: Included
Highlights FAQ Article Edit History: Included
Highlights Re:amaze AI Agent: 20 resolutions per month per user included. $0.85 per additional resolution.

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Customerly

August 29, 2026
Official pricing page
- Core: USD 19 monthly
- Growth: USD 69 monthly
- Ultimate: USD 99 monthly
- Aura AI Agent: USD 0.45 monthly

Re:amaze

August 27, 2026
Official pricing page
- Basic — default: USD 29 monthly · USD 26.1 / month with annual commitment
- Pro — default: USD 49 monthly · USD 44.1 / month with annual commitment
- Plus — default: USD 69 monthly · USD 62.1 / month with annual commitment