pricing_optimizer.sql

Query the market. Stop guessing.

SparrowDesk vs Zammad Hosted

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

SparrowDesk

See full pricing history

USD · US · source: www.sparrowdesk.com

Plan	Pricing	Charged by	Offer type
Free	Free $0 /month	Seat · Up to 3 users	Standalone · Free
Starter	USD 16 monthly $16 /month	Seat · per agent	Standalone · Fixed
Professional Highlighted	USD 49 monthly $49 /month	Seat · per agent	Standalone · Fixed
Enterprise	USD 89 monthly $89 /month	Seat · per agent	Standalone · Fixed

Zammad Hosted

See full pricing history

EUR · US · source: zammad.com

Plan	Pricing	Charged by	Offer type
Starter v2	EUR 9 monthly · EUR 7 / month with annual commitment €9/agent/month or €7/agent/month billed annually	Unit · per agent per month	Standalone · Fixed
Professional v2 Highlighted	EUR 18 monthly · EUR 16 / month with annual commitment €18/agent/month or €16/agent/month billed annually	Unit · per agent per month	Standalone · Fixed
Plus v2	EUR 27 monthly · EUR 25 / month with annual commitment €27/agent/month or €25/agent/month billed annually	Unit · per agent per month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

SparrowDesk

Free

Highlights Up to 3 users: Up to 3 users

Limited
Highlights Live chat: Included
Highlights Email ticketing: Included
Reporting Prebuilt reports: Included
Help Center Public Help Center: 1

Limited
Inbox Shared inbox: Included
Inbox Conversation: 500 per month

Limited
Inbox Chat Widget: 1

Limited
Inbox Email Support: 1

Limited
Inbox Teams: Excluded
Inbox Ticket forms: Excluded
Inbox Customer portal: Excluded
Inbox CSAT surveys: Excluded
Inbox Lite seats: Excluded
Inbox Multiple Business hours: Excluded
Inbox Advanced Workflows: Excluded
Inbox Contact Segments: Excluded
Inbox Round robin: Excluded
Inbox Service Level Agreements (SLA): Excluded
Inbox Multiple Brands: Excluded
Inbox Export Conversations as CSV: Excluded
Inbox Bulk update fields: Excluded
Inbox Parent-Child Ticketing: Excluded
Reporting SLA Reports: Excluded
Reporting Custom Reports: Excluded
Security SSO: Excluded
Security Custom roles: Excluded
Security Password policy: Excluded
Integrations Slack: Excluded

Starter

Inbox Teams: Included
Inbox Ticket forms: Included
Inbox Customer portal: Included
Inbox CSAT surveys: Included
Inbox Lite seats: 5

Included
Inbox Conversation: Unlimited

Included
Inbox Chat Widget: Included
Inbox Email Support: Included
Inbox Contact Segments: Included
Inbox Export Conversations as CSV: Included
Inbox Bulk update fields: Included
Help Center Public Help Center: 1

Limited
Reporting SLA Reports: Included
Security Custom domain (support portal): Included
Security Custom domain (Help Center): Included
Integrations Slack: Included
Integrations Linear: Included
Integrations Hubspot: Included
Inbox Multiple Business hours: Excluded
Inbox Advanced Workflows: Excluded
Inbox Round robin: Excluded
Inbox Service Level Agreements (SLA): Excluded
Inbox Multiple Brands: Excluded
Inbox Parent-Child Ticketing: Excluded
Reporting Custom Reports: Excluded
Security SSO: Excluded
Security Custom roles: Excluded
Security Password policy: Excluded
Integrations Salesforce: Excluded

Professional

Inbox Workflows: Included
Inbox Round robin assignment: Included
Inbox Service Level Agreements (SLA): Included
Inbox Business hours: Included
Inbox Lite seats: 20

Included
Inbox Multiple Business hours: Included
Inbox Advanced Workflows: Included
Inbox Parent-Child Ticketing: Included
Reporting Custom Reports: Included
Help Center Public Help Center: 5

Limited
Integrations Salesforce: Included
Inbox Multiple Brands: Excluded
Security SSO: Excluded
Security Custom roles: Excluded
Security Password policy: Excluded
Security Audit Log: Excluded

Enterprise

Security SSO: Included
Security Custom roles: Included
Security Password policy: Included
Inbox Multiple brands: Included
Inbox Lite seats: 50

Included
Security Audit Log: Included
Help Center Public Help Center: 10

Limited
Inbox Parent-Child Ticketing: Included
Reporting Custom Reports: Included
Inbox Advanced Workflows: Included
Inbox Round robin assignment: Included
Inbox Service Level Agreements (SLA): Included

Zammad Hosted

Starter v2

Plan card Agents: Up to 5

Included
Plan card Email, web form, and SMS channels: Included
Plan card Triggers, schedules, and business hours: Included

Professional v2

Plan card Agents: Up to 35

Included
Plan card Chat and Telegram channels: Included
Plan card SLAs and individual roles: Included

Plus v2

Plan card Unlimited agents: Included
Plan card Facebook and WhatsApp channels: Included
Plan card Core Workflows and reporting: Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

SparrowDesk

September 21, 2026
Official pricing page
- Free: Free
- Starter: USD 16 monthly
- Professional: USD 49 monthly
- Enterprise: USD 89 monthly
August 27, 2026
Official pricing page
- Free: Free

Zammad Hosted

August 27, 2026
Official pricing page
- Starter v2: EUR 9 monthly · EUR 7 / month with annual commitment
- Professional v2: EUR 18 monthly · EUR 16 / month with annual commitment
- Plus v2: EUR 27 monthly · EUR 25 / month with annual commitment