Starter v2
Plan card
- Agents
-
Up to 5
Included - Email, web form, and SMS channels
-
Included
- Triggers, schedules, and business hours
-
Included
Zammad Hosted pricing
Cloud-hosted helpdesk and ticketing service with email, web forms, chat and messaging channels, automations, SLAs, knowledge bases, roles, workflows, reporting, and managed German infrastructure.
- Region
- US
- Source currency
- EUR
- Audiences
- Small business, Mid-market, and Enterprise
Plans and public prices
| Plan | Pricing | Charged by | Offer type |
|---|---|---|---|
|
Starter v2
|
EUR 9 monthly · EUR 7 / month with annual commitment
€9/agent/month or €7/agent/month billed annually |
Unit · per agent per month | Standalone · Fixed |
|
Professional v2
Highlighted
|
EUR 18 monthly · EUR 16 / month with annual commitment
€18/agent/month or €16/agent/month billed annually |
Unit · per agent per month | Standalone · Fixed |
|
Plus v2
|
EUR 27 monthly · EUR 25 / month with annual commitment
€27/agent/month or €25/agent/month billed annually |
Unit · per agent per month | Standalone · Fixed |
What each plan includes
Feature names follow Zammad Hosted’s own pricing page. Check the wording before treating features from different vendors as like-for-like.
Professional v2
Plan card
- Agents
-
Up to 35
Included - Chat and Telegram channels
-
Included
- SLAs and individual roles
-
Included
Plus v2
Plan card
- Unlimited agents
-
Included
- Facebook and WhatsApp channels
-
Included
- Core Workflows and reporting
-
Included
How pricing changed
We check this pricing page weekly and record the changes we observe. An older date can simply mean the public page has not changed.
| Observed | Plans and prices | Source wording | Source |
|---|---|---|---|
|
|
Pricing page |