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Help Scout vs Keeping

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Help Scout

See full pricing history

USD · US · source: www.helpscout.com

Plan Pricing Charged by Offer type
Free
Free

The Free plan includes 5 users, 1 Inbox, and 1 Docs site.

 Seat Standalone · Free
Standard
USD 25 monthly

$ 25 per user/mo

 Seat · per user/mo Standalone · Fixed
Plus Highlighted
USD 45 monthly

$ 45 per user/mo

 Seat · per user/mo Standalone · Fixed
Pro
USD 75 monthly

$ 75 per user/mo

 Seat · per user/mo Standalone · Fixed

Keeping

See full pricing history

USD · US · source: www.keeping.com

Plan Pricing Charged by Offer type
Essentials
USD 19 monthly · USD 14 / month with annual commitment

$19 $14 per user per month, $19 billed monthly or $14 billed annually. No Credit Card Required - 2 User Minimum

 Seat · per user per month Standalone · Fixed
Advanced Highlighted
USD 29 monthly · USD 24 / month with annual commitment

$29 $24 per user per month, $29 billed monthly or $24 billed annually. No Credit Card Required - 2 User Minimum

 Seat · per user per month Standalone · Fixed
HIPAA
USD 59 monthly · USD 49 / month with annual commitment

$59 $49 per user per month, $59 billed monthly or $49 billed annually. No Credit Card Required - 2 User Minimum

 Seat · per user per month Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Help Scout

Free

Team management

Users

Up to 5

Included

Shared Inbox

Inboxes

1

Included

Shared Inbox

Contacts

100/mo

Limited

Shared Inbox

Saved replies

10

Limited

Shared Inbox

Tags

10

Limited

Knowledge base

Docs sites

1

Included

Knowledge base

Articles

10

Limited

Knowledge base

Beacon

1

Included

Standard

Team management

Users

Up to 25

Included

Shared Inbox

Multiple Inboxes

2 (additional Inboxes $10/mo)

Included

Channels

Live chat and SMS

Included

Channels

WhatsApp, Instagram, and Messenger

Included

Knowledge base

Multiple knowledge bases

2 (additional sites $20/mo)

Included

Service Level Agreements (SLAs)

One basic SLA policy

1 basic policy

Included

Automation

Basic workflows

150 basic workflows

Included

Shared Inbox

Unlimited tags and saved replies

Unlimited

Included

AI

AI Inbox assistant

Included

Shared Inbox

Contacts

Unlimited

Included

Reporting

Reporting history

30-day history

Limited

Plus

Team management

Users

Up to 50

Included

Team management

Light users

5 included

Included

Shared Inbox

Inboxes

5 (additional Inboxes $10/mo)

Included

Automation

Advanced workflows

500 advanced workflows

Included

Service Level Agreements (SLAs)

Two advanced SLA policies

2 advanced policies

Included

Highlights

Secure customer portal

Included

AI

Unlimited AI Drafts

Unlimited

Included

Routing

Round robin routing

Round robin

Included

Integrations

Salesforce, Jira, and HubSpot

Included

Team management

Internal teams

Included

Company management

Group conversations by company

Included

Knowledge base

Docs sites

3 (additional sites $20/mo)

Included

Reporting

Reporting history

2-year history

Included

Pro

Team management

Users

Unlimited (minimum 10)

Included

Team management

Light users

Up to 50 light users

Included

Shared Inbox

Inboxes

10 (additional Inboxes $10/mo)

Included

Automation

Unlimited workflows

Unlimited advanced workflows

Included

Service Level Agreements (SLAs)

Unlimited SLA policies

Unlimited

Included

Routing

Multiple routing types

Round robin + load balanced

Included

Security

SSO/SAML

Included

Security

HIPAA compliance

Included

Support

Dedicated onboarding specialist

Included

Support

Strategic account manager

Included

Integrations

Preferred pricing on Aircall

Preferred pricing

Included

Knowledge base

Docs sites

5 (additional sites $20/mo)

Included

Reporting

Reporting history

All-time

Included

Keeping

Essentials

Mailboxes and Agents

Shared mailboxes

2

Limited

Mailboxes and Agents

Maximum Agents

10

Limited

Mailboxes and Agents

Autoresponder

Included

Collaboration

Shared notes with @mentions

Included

Collaboration

Collision detection

Included

Access and Support

Mobile & web portal

Included

Reports and Analytics

Standard reporting

Standard

Limited

Automation

Workflows

2

Limited

Knowledge Base & Templates

Shared templates

Included

Access and Support

Email support

Included

Mailboxes and Agents

Custom fields

Excluded

Collaboration

Shared drafts

Excluded

Collaboration

Round robin assignment

Excluded

Collaboration

Thank You Detection AI

Excluded

Reports and Analytics

CSAT survey & reports

Excluded

Reports and Analytics

Mailbox Reports

Basic

Limited

Reports and Analytics

Response Time Reports

Basic

Limited

Reports and Analytics

Busiest Times Report

Excluded

Reports and Analytics

Ticket Level Reports

Excluded

Reports and Analytics

Reports by Tag

Excluded

Reports and Analytics

Export reports to CSV

Excluded

Automation

Service Level Agreements (SLAs)

Excluded

Integrations

All integrations

Excluded

Integrations

Slack Integration

Included

Integrations

Shopify Integration

Excluded

Access and Support

Dedicated Account Manager

Excluded

Access and Support

SLA Guarantee

Excluded

Access and Support

Custom Contract & Payment Terms

Excluded

Access and Support

Signed Business Associate Agreement (BAA)

Excluded

Access and Support

Security & Privacy

SOC 2 Type II

Included

Advanced

Mailboxes and Agents

Shared mailboxes

Unlimited

Included

Mailboxes and Agents

Maximum Agents

Unlimited

Included

Reports and Analytics

CSAT survey & reports

Included

Collaboration

Round robin assignment

Included

Reports and Analytics

Advanced reporting

Advanced

Included

Reports and Analytics

Export reports to CSV

Included

Collaboration

Shared drafts

Included

Automation

Workflows

Unlimited

Included

Automation

Service Level Agreements (SLAs)

Included

Integrations

All integrations

Included

Mailboxes and Agents

Custom fields

Included

Collaboration

Thank You Detection AI

Included

Reports and Analytics

Mailbox Reports

Advanced

Included

Reports and Analytics

Response Time Reports

Advanced

Included

Reports and Analytics

Busiest Times Report

Included

Reports and Analytics

Ticket Level Reports

Included

Reports and Analytics

Reports by Tag

Included

Integrations

Slack Integration

Included

Integrations

Shopify Integration

Included

Integrations

WooCommerce Integration

Included

Integrations

Zapier Integration

Included

Integrations

Hubspot Integration

Included

Integrations

Salesforce Integration

Included

Integrations

Asana Integration

Included

Integrations

Jira Integration

Included

Integrations

ClickUp Integration

Included

Integrations

Monday.com Integration

Included

Access and Support

Dedicated Account Manager

Excluded

Access and Support

SLA Guarantee

Excluded

Access and Support

Custom Contract & Payment Terms

Excluded

Access and Support

Signed Business Associate Agreement (BAA)

Excluded

Access and Support

Security & Privacy

SOC 2 Type II

Included

HIPAA

Mailboxes and Agents

Shared mailboxes

Unlimited

Included

Mailboxes and Agents

Maximum Agents

Unlimited

Included

Access and Support

SLA uptime guarantee

Included

Access and Support

Custom contract & payment terms

Included

Access and Support

Dedicated account manager

Included

Access and Support

Full HIPAA compliance

Included

Access and Support

Executed BAA

Included

Mailboxes and Agents

Custom fields

Included

Collaboration

Shared drafts

Included

Collaboration

Round robin assignment

Included

Collaboration

Thank You Detection AI

Included

Reports and Analytics

CSAT survey & reports

Included

Reports and Analytics

Mailbox Reports

Advanced

Included

Reports and Analytics

Response Time Reports

Advanced

Included

Reports and Analytics

Busiest Times Report

Included

Reports and Analytics

Ticket Level Reports

Included

Reports and Analytics

Reports by Tag

Included

Reports and Analytics

Export reports to CSV

Included

Automation

Workflows

Unlimited

Included

Automation

Service Level Agreements (SLAs)

Included

Integrations

All integrations

Included

Integrations

Slack Integration

Included

Integrations

Shopify Integration

Included

Integrations

WooCommerce Integration

Included

Integrations

Zapier Integration

Included

Integrations

Hubspot Integration

Included

Integrations

Salesforce Integration

Included

Integrations

Asana Integration

Included

Integrations

Jira Integration

Included

Integrations

ClickUp Integration

Included

Integrations

Monday.com Integration

Included

Access and Support

Security & Privacy

SOC 2 Type II & HIPAA

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Keeping

  1. Official pricing page
    • Essentials: USD 19 monthly · USD 14 / month with annual commitment
    • Advanced: USD 29 monthly · USD 24 / month with annual commitment
    • HIPAA: USD 59 monthly · USD 49 / month with annual commitment
  2. Official pricing page
    • Essentials: USD 19 monthly · USD 14 / month with annual commitment
    • Advanced: USD 29 monthly · USD 24 / month with annual commitment
    • HIPAA: USD 59 monthly · USD 49 / month with annual commitment