Keeping pricing

2 — Usually something like help@, contactd@, or it@.

10 — The maximum number of users allowed under this plan.

Automatically reply to your customers' inbound email with a custom message.

Add custom dropdowns or fields

Collaborate with shared notes, and use @mentions to trigger a desktop notification.

See who is already working on a ticket. Never send another double reply!

Collaborate on a response by sharing a draft email response with your entire team.

Automatically assign incoming tickets in a Round-Robin fashion.

Automatically detect customer responses that do not need a response with Keeping's AI

SOC 2 Type II — We take security and privacy seriously, adhering to very high security standards that keep your customer data protected.

Standard

Measure customer happiness with customer satisfaction surveys and reporting.

Basic — Understand first response time and resolution time by mailbox.

Basic — See how long it takes your team to reply.

Understand when your team is receiving the most incoming requests.

Drill down into reports by tag or category.

Export any report to CSV.

2 — Optimize your workflow by automating the assignment, tagging, and processing of incoming emails.

Set rules to alert on response or resolution time to ensure prompt customer support.

Every template is automatically shared with your team.

Unlimited — Usually something like help@, contactd@, or it@.

Unlimited — The maximum number of users allowed under this plan.

Add custom dropdowns or fields

Measure customer happiness with customer satisfaction surveys and reporting.

Advanced

Export any report to CSV.

Advanced — Understand first response time and resolution time by mailbox.

Advanced — See how long it takes your team to reply.

Understand when your team is receiving the most incoming requests.

Drill down into reports by tag or category.

Automatically assign incoming tickets in a Round-Robin fashion.

Collaborate on a response by sharing a draft email response with your entire team.

Automatically detect customer responses that do not need a response with Keeping's AI

Unlimited — Optimize your workflow by automating the assignment, tagging, and processing of incoming emails.

Set rules to alert on response or resolution time to ensure prompt customer support.

SOC 2 Type II — We take security and privacy seriously, adhering to very high security standards that keep your customer data protected.

Unlimited — Usually something like help@, contactd@, or it@.

Unlimited — The maximum number of users allowed under this plan.

Add custom dropdowns or fields

Signed Business Associate Agreement (BAA)

SOC 2 Type II & HIPAA — We take security and privacy seriously, adhering to very high security standards that keep your customer data protected.

Collaborate on a response by sharing a draft email response with your entire team.

Automatically assign incoming tickets in a Round-Robin fashion.

Automatically detect customer responses that do not need a response with Keeping's AI

Measure customer happiness with customer satisfaction surveys and reporting.

Advanced — Understand first response time and resolution time by mailbox.

Advanced — See how long it takes your team to reply.

Understand when your team is receiving the most incoming requests.

Drill down into reports by tag or category.

Export any report to CSV.

Unlimited — Optimize your workflow by automating the assignment, tagging, and processing of incoming emails.

Set rules to alert on response or resolution time to ensure prompt customer support.