pricing_optimizer.sql

Query the market. Stop guessing.

Desku.io vs Zammad Hosted

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Desku.io

See full pricing history

USD · US · source: desku.io

Plan	Pricing	Charged by	Offer type
Free	Free $0 /mo	Flat · /mo	Standalone · Free
Growth	USD 39 monthly $39 /mo	Flat · /mo	Standalone · Fixed
Advance	USD 79 monthly $79 /mo	Flat · /mo	Standalone · Fixed
Business	USD 179 monthly $179 /mo	Flat · /mo	Standalone · Fixed
Enterprise	Contact sales	Flat	Standalone · Contact sales

Zammad Hosted

See full pricing history

EUR · US · source: zammad.com

Plan	Pricing	Charged by	Offer type
Starter v2	EUR 9 monthly · EUR 7 / month with annual commitment €9/agent/month or €7/agent/month billed annually	Unit · per agent per month	Standalone · Fixed
Professional v2 Highlighted	EUR 18 monthly · EUR 16 / month with annual commitment €18/agent/month or €16/agent/month billed annually	Unit · per agent per month	Standalone · Fixed
Plus v2	EUR 27 monthly · EUR 25 / month with annual commitment €27/agent/month or €25/agent/month billed annually	Unit · per agent per month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Desku.io

Free

Highlights Website Chat Widget: Included
Highlights Agents: 2

Included
Highlights Customer Profiles: 200

Included
Team Inbox Shared Inboxes: 1

Included
Channels Chat Widget: 1

Included
Channels Chat Bot: 1

Included
Chat Widget Proactive Messages (Eyecatchers): 1

Included
Workflow Conditional Flows (Automation): 1

Included
Knowledgebase Maximum Knowledgebases: 1

Included
Integrations & Apps Ecwid: 1 Store

Included
Integrations & Apps Shopline: 1 Store

Included

Growth

Highlights Shared Email Inbox: Included
Highlights Agents: 6

Included
Highlights Customer Profiles: 5,000

Included
Team Inbox Shared Inboxes: 5

Included
Artificial Intelligence Eva AI Unlimited: Included
Artificial Intelligence Eva AI with BYOK: Included
Channels Chat Widget: 1

Included
Channels Chat Bot: 1

Included
Highlights Ticket Automation: Limited
Integrations & Apps Integrations: Limited
Chat Widget Proactive Messages (Eyecatchers): 3

Included
Workflow Conditional Flows (Automation): 3

Included
Knowledgebase Maximum Knowledgebases: 1

Included
Integrations & Apps Shopify: 1 Store

Included
Integrations & Apps WooCommerce: 1 Store

Included
Integrations & Apps Ecwid: 1 Store

Included
Integrations & Apps Shopline: 1 Store

Included

Advance

Highlights Customer Data Management: Included
Highlights Agents: 12

Included
Highlights Customer Profiles: 50,000

Included
Team Inbox Shared Inboxes: Unlimited

Included
Artificial Intelligence Eva AI Unlimited: Included
Artificial Intelligence Eva AI with BYOK: Included
Artificial Intelligence Copilot Addon: Included
Channels Chat Widgets: 2

Included
Channels Chat Bots: 2

Included
Highlights Ticket Automation: Limited
Integrations & Apps Shopify & WooCommerce: Included
Channels Facebook Page: 1

Included
Channels Instagram Account: 1

Included
Chat Widget White Label & CNAME: Included
Highlights Custom Apps: Included
Team Inbox CSAT: Included
Highlights Visitor Journey Tracking: Included
Chat Widget Proactive Messages (Eyecatchers): 3

Included
Workflow Conditional Flows (Automation): 10

Included
Knowledgebase Maximum Knowledgebases: 1

Included
Integrations & Apps Shopify: 3 Stores

Included
Integrations & Apps WooCommerce: 3 Stores

Included
Integrations & Apps Ecwid: 3 Store

Included
Integrations & Apps Shopline: 3 Store

Included

Business

Highlights AI-Powered Automations: Included
Highlights Agents: 25

Included
Highlights Agents Addon: Included
Highlights Customer Profiles: 200,000

Included
Team Inbox Shared Inboxes: Unlimited

Included
Artificial Intelligence Eva AI Unlimited: Included
Artificial Intelligence Eva AI with BYOK: Included
Artificial Intelligence Copilot & Agent Addon: Included
Channels Chat Widgets: 2

Included
Channels Chat Bots: 2

Included
Workflow Advanced Rules: 10

Included
Integrations & Apps Integrations: Included
Channels All Major Channels: Included
Chat Widget White Label & CNAME: Included
Highlights Custom Apps: Included
Team Inbox CSAT: Included
Highlights Visitor Journey Tracking: Included
Highlights SLA: Included
Highlights Webhook Access: Included
Highlights Ticket Collision: Included
Chat Widget Proactive Messages (Eyecatchers): 3

Included
Knowledgebase Maximum Knowledgebases: Multiple

Included
Integrations & Apps Shopify: 3 Stores

Included
Integrations & Apps WooCommerce: 3 Stores

Included
Integrations & Apps Ecwid: 3 Store

Included
Integrations & Apps Shopline: 3 Store

Included
Channels Facebook Messenger: 3

Included
Channels Instagram: 3

Included

Enterprise

Zammad Hosted

Starter v2

Plan card Agents: Up to 5

Included
Plan card Email, web form, and SMS channels: Included
Plan card Triggers, schedules, and business hours: Included

Professional v2

Plan card Agents: Up to 35

Included
Plan card Chat and Telegram channels: Included
Plan card SLAs and individual roles: Included

Plus v2

Plan card Unlimited agents: Included
Plan card Facebook and WhatsApp channels: Included
Plan card Core Workflows and reporting: Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Desku.io

September 21, 2026
Official pricing page
- Free: Free
- Growth: USD 39 monthly
- Advance: USD 79 monthly
- Business: USD 179 monthly
- Enterprise: Contact sales
August 27, 2026
Official pricing page
- Free: Free
- Growth: USD 39 monthly
- Advance: USD 79 monthly

Zammad Hosted

August 27, 2026
Official pricing page
- Starter v2: EUR 9 monthly · EUR 7 / month with annual commitment
- Professional v2: EUR 18 monthly · EUR 16 / month with annual commitment
- Plus v2: EUR 27 monthly · EUR 25 / month with annual commitment