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HelpSpace vs SparrowDesk

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

HelpSpace

See full pricing history

USD · US · source: helpspace.com

Plan Pricing Charged by Offer type
Starter
USD 12 / month with annual commitment

$12/user/month on annual pricing

 Unit · per user per month on annual billing Standalone · Fixed
Team Highlighted
USD 20 / month with annual commitment

$20/user/month on annual pricing

 Unit · per user per month on annual billing Standalone · Fixed
Business
USD 40 / month with annual commitment

$40/user/month on annual pricing

 Unit · per user per month on annual billing Standalone · Fixed

SparrowDesk

See full pricing history

USD · US · source: www.sparrowdesk.com

Plan Pricing Charged by Offer type
Free
Free

$0 /month

 Seat · Up to 3 users Standalone · Free
Starter
USD 16 monthly

$16 /month

 Seat · per agent Standalone · Fixed
Professional Highlighted
USD 49 monthly

$49 /month

 Seat · per agent Standalone · Fixed
Enterprise
USD 89 monthly

$89 /month

 Seat · per agent Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

HelpSpace

Starter

Plan card

Users

2–5

Included

Plan card

Email channels

2

Included

Plan card

Docs sites

1

Included

Team

Plan card

Users

2–15

Included

Plan card

Email channels

4

Included

Plan card

Docs sites

3

Included

Business

Plan card

Unlimited users

Included

Plan card

Email channels

10

Included

Plan card

Single sign-on and AI features

Included

SparrowDesk

Free

Highlights

Up to 3 users

Up to 3 users

Limited

Highlights

Live chat

Included

Highlights

Email ticketing

Included

Reporting

Prebuilt reports

Included

Help Center

Public Help Center

1

Limited

Inbox

Shared inbox

Included

Inbox

Conversation

500 per month

Limited

Inbox

Chat Widget

1

Limited

Inbox

Email Support

1

Limited

Inbox

Teams

Excluded

Inbox

Ticket forms

Excluded

Inbox

Customer portal

Excluded

Inbox

CSAT surveys

Excluded

Inbox

Lite seats

Excluded

Inbox

Multiple Business hours

Excluded

Inbox

Advanced Workflows

Excluded

Inbox

Contact Segments

Excluded

Inbox

Round robin

Excluded

Inbox

Service Level Agreements (SLA)

Excluded

Inbox

Multiple Brands

Excluded

Inbox

Export Conversations as CSV

Excluded

Inbox

Bulk update fields

Excluded

Inbox

Parent-Child Ticketing

Excluded

Reporting

SLA Reports

Excluded

Reporting

Custom Reports

Excluded

Security

SSO

Excluded

Security

Custom roles

Excluded

Security

Password policy

Excluded

Integrations

Slack

Excluded

Starter

Inbox

Teams

Included

Inbox

Ticket forms

Included

Inbox

Customer portal

Included

Inbox

CSAT surveys

Included

Inbox

Lite seats

5

Included

Inbox

Conversation

Unlimited

Included

Inbox

Chat Widget

Included

Inbox

Email Support

Included

Inbox

Contact Segments

Included

Inbox

Export Conversations as CSV

Included

Inbox

Bulk update fields

Included

Help Center

Public Help Center

1

Limited

Reporting

SLA Reports

Included

Security

Custom domain (support portal)

Included

Security

Custom domain (Help Center)

Included

Integrations

Slack

Included

Integrations

Linear

Included

Integrations

Hubspot

Included

Inbox

Multiple Business hours

Excluded

Inbox

Advanced Workflows

Excluded

Inbox

Round robin

Excluded

Inbox

Service Level Agreements (SLA)

Excluded

Inbox

Multiple Brands

Excluded

Inbox

Parent-Child Ticketing

Excluded

Reporting

Custom Reports

Excluded

Security

SSO

Excluded

Security

Custom roles

Excluded

Security

Password policy

Excluded

Integrations

Salesforce

Excluded

Professional

Inbox

Workflows

Included

Inbox

Round robin assignment

Included

Inbox

Service Level Agreements (SLA)

Included

Inbox

Business hours

Included

Inbox

Lite seats

20

Included

Inbox

Multiple Business hours

Included

Inbox

Advanced Workflows

Included

Inbox

Parent-Child Ticketing

Included

Reporting

Custom Reports

Included

Help Center

Public Help Center

5

Limited

Integrations

Salesforce

Included

Inbox

Multiple Brands

Excluded

Security

SSO

Excluded

Security

Custom roles

Excluded

Security

Password policy

Excluded

Security

Audit Log

Excluded

Enterprise

Security

SSO

Included

Security

Custom roles

Included

Security

Password policy

Included

Inbox

Multiple brands

Included

Inbox

Lite seats

50

Included

Security

Audit Log

Included

Help Center

Public Help Center

10

Limited

Inbox

Parent-Child Ticketing

Included

Reporting

Custom Reports

Included

Inbox

Advanced Workflows

Included

Inbox

Round robin assignment

Included

Inbox

Service Level Agreements (SLA)

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

HelpSpace

  1. Official pricing page
    • Starter: USD 12 / month with annual commitment
    • Team: USD 20 / month with annual commitment
    • Business: USD 40 / month with annual commitment