UserEcho vs UseResponse
See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.
UserEcho
USD · US · source: userecho.com
| Plan | Pricing | Charged by | Offer type |
|---|---|---|---|
|
Universal
|
USD 19 monthly
$ 19 / mo. |
Flat · / mo. | Standalone · Fixed |
UseResponse
USD · US · source: www.useresponse.com
| Plan | Pricing | Charged by | Offer type |
|---|---|---|---|
|
Enterprise Cloud Support Suite — Cloud
|
USD 59 monthly · USD 49 / month with annual commitment
$59 per support agent per month on monthly billing; $49 per support agent per month on annual billing |
Seat · per support agent per month; monthly or annually | Standalone · Fixed |
|
On Premise Support Solution — Self-hosted
|
USD 120 / month with annual commitment
$120 per agent per month, paid only annually; starting from 5 agents; $500/year per extra agent |
Seat · per support agent per month; paid only annually; minimum 5 agents | Standalone · Fixed |
What each plan includes
Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.
UseResponse
Enterprise Cloud Support Suite — Cloud
-
Official pricing payload
Minimum support agents
-
2
Limited -
Plan card
Feedback System
-
Included
-
Plan card
Help Desk and Live Chat
-
Included
-
Plan card
Knowledge Base Software
-
Included
-
Pricing FAQ
Requests, messages and end users
-
Unlimited
Included -
Pricing FAQ
Free trial
-
14 days; no credit card required
Included
On Premise Support Solution — Self-hosted
-
Plan card
Minimum support agents
-
5
Limited -
Plan card
Installed on your server
-
Included
-
Plan card
Open code
-
100%
Included -
Plan card
Hassle Free Updates
-
Included
-
Plan card
Additional support agents
-
$500 per year per extra agent
Limited -
Pricing FAQ
Requests, messages and end users
-
Unlimited
Included
How their prices changed
Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.
UserEcho
-
- Universal: USD 19 monthly
UseResponse
-
- Enterprise Cloud Support Suite — Cloud: USD 59 monthly · USD 49 / month with annual commitment
- On Premise Support Solution — Self-hosted: USD 120 / month with annual commitment