Keeping
Essentials
-
Mailboxes and Agents
Shared mailboxes
-
2
Limited -
Mailboxes and Agents
Maximum Agents
-
10
Limited -
Mailboxes and Agents
Autoresponder
-
Included
-
Collaboration
Shared notes with @mentions
-
Included
-
Collaboration
Collision detection
-
Included
-
Access and Support
Mobile & web portal
-
Included
-
Reports and Analytics
Standard reporting
-
Standard
Limited -
Automation
Workflows
-
2
Limited -
Knowledge Base & Templates
Shared templates
-
Included
-
Access and Support
Email support
-
Included
-
Mailboxes and Agents
Custom fields
-
Excluded
-
Collaboration
Shared drafts
-
Excluded
-
Collaboration
Round robin assignment
-
Excluded
-
Collaboration
Thank You Detection AI
-
Excluded
-
Reports and Analytics
CSAT survey & reports
-
Excluded
-
Reports and Analytics
Mailbox Reports
-
Basic
Limited -
Reports and Analytics
Response Time Reports
-
Basic
Limited -
Reports and Analytics
Busiest Times Report
-
Excluded
-
Reports and Analytics
Ticket Level Reports
-
Excluded
-
Reports and Analytics
Reports by Tag
-
Excluded
-
Reports and Analytics
Export reports to CSV
-
Excluded
-
Automation
Service Level Agreements (SLAs)
-
Excluded
-
Integrations
All integrations
-
Excluded
-
Integrations
Slack Integration
-
Included
-
Integrations
Shopify Integration
-
Excluded
-
Access and Support
Dedicated Account Manager
-
Excluded
-
Access and Support
SLA Guarantee
-
Excluded
-
Access and Support
Custom Contract & Payment Terms
-
Excluded
-
Access and Support
Signed Business Associate Agreement (BAA)
-
Excluded
-
Access and Support
Security & Privacy
-
SOC 2 Type II
Included
Advanced
-
Mailboxes and Agents
Shared mailboxes
-
Unlimited
Included -
Mailboxes and Agents
Maximum Agents
-
Unlimited
Included -
Reports and Analytics
CSAT survey & reports
-
Included
-
Collaboration
Round robin assignment
-
Included
-
Reports and Analytics
Advanced reporting
-
Advanced
Included -
Reports and Analytics
Export reports to CSV
-
Included
-
Collaboration
Shared drafts
-
Included
-
Automation
Workflows
-
Unlimited
Included -
Automation
Service Level Agreements (SLAs)
-
Included
-
Integrations
All integrations
-
Included
-
Mailboxes and Agents
Custom fields
-
Included
-
Collaboration
Thank You Detection AI
-
Included
-
Reports and Analytics
Mailbox Reports
-
Advanced
Included -
Reports and Analytics
Response Time Reports
-
Advanced
Included -
Reports and Analytics
Busiest Times Report
-
Included
-
Reports and Analytics
Ticket Level Reports
-
Included
-
Reports and Analytics
Reports by Tag
-
Included
-
Integrations
Slack Integration
-
Included
-
Integrations
Shopify Integration
-
Included
-
Integrations
WooCommerce Integration
-
Included
-
Integrations
Zapier Integration
-
Included
-
Integrations
Hubspot Integration
-
Included
-
Integrations
Salesforce Integration
-
Included
-
Integrations
Asana Integration
-
Included
-
Integrations
Jira Integration
-
Included
-
Integrations
ClickUp Integration
-
Included
-
Integrations
Monday.com Integration
-
Included
-
Access and Support
Dedicated Account Manager
-
Excluded
-
Access and Support
SLA Guarantee
-
Excluded
-
Access and Support
Custom Contract & Payment Terms
-
Excluded
-
Access and Support
Signed Business Associate Agreement (BAA)
-
Excluded
-
Access and Support
Security & Privacy
-
SOC 2 Type II
Included
HIPAA
-
Mailboxes and Agents
Shared mailboxes
-
Unlimited
Included -
Mailboxes and Agents
Maximum Agents
-
Unlimited
Included -
Access and Support
SLA uptime guarantee
-
Included
-
Access and Support
Custom contract & payment terms
-
Included
-
Access and Support
Dedicated account manager
-
Included
-
Access and Support
Full HIPAA compliance
-
Included
-
Access and Support
Executed BAA
-
Included
-
Mailboxes and Agents
Custom fields
-
Included
-
Collaboration
Shared drafts
-
Included
-
Collaboration
Round robin assignment
-
Included
-
Collaboration
Thank You Detection AI
-
Included
-
Reports and Analytics
CSAT survey & reports
-
Included
-
Reports and Analytics
Mailbox Reports
-
Advanced
Included -
Reports and Analytics
Response Time Reports
-
Advanced
Included -
Reports and Analytics
Busiest Times Report
-
Included
-
Reports and Analytics
Ticket Level Reports
-
Included
-
Reports and Analytics
Reports by Tag
-
Included
-
Reports and Analytics
Export reports to CSV
-
Included
-
Automation
Workflows
-
Unlimited
Included -
Automation
Service Level Agreements (SLAs)
-
Included
-
Integrations
All integrations
-
Included
-
Integrations
Slack Integration
-
Included
-
Integrations
Shopify Integration
-
Included
-
Integrations
WooCommerce Integration
-
Included
-
Integrations
Zapier Integration
-
Included
-
Integrations
Hubspot Integration
-
Included
-
Integrations
Salesforce Integration
-
Included
-
Integrations
Asana Integration
-
Included
-
Integrations
Jira Integration
-
Included
-
Integrations
ClickUp Integration
-
Included
-
Integrations
Monday.com Integration
-
Included
-
Access and Support
Security & Privacy
-
SOC 2 Type II & HIPAA
Included