Jitbit Helpdesk vs Richpanel

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Jitbit Helpdesk

See full pricing history

USD · US · source: www.jitbit.com

Plan	Pricing	Charged by	Offer type
Freelancer	USD 29 monthly · USD 24.92 / month with annual commitment $29 /month $24.92/mo annual	Seat · agent	Standalone · Fixed
Startup	USD 69 monthly · USD 58.25 / month with annual commitment $69 /month $58.25/mo annual	Seat · agents	Standalone · Fixed
Company Highlighted	USD 129 monthly · USD 108.25 / month with annual commitment $129 /month $108.25/mo annual	Seat · agents	Standalone · Fixed
Enterprise	USD 249 monthly · USD 208.25 / month with annual commitment $249 /month 9 agents, $29 extra $208.25/mo annual	Seat · agents	Standalone · Fixed

Richpanel

See full pricing history

USD · US · source: www.richpanel.com

Plan	Pricing	Charged by	Offer type
Helpdesk Seats	USD 99 monthly $99 per seat, per month No per-ticket fee on top of the seat. Replies are never metered.	Seat · per seat, per month	Standalone · Fixed
AI Agents	USD 0 per AI handled conversation $0.20 per AI handled conversation A conversation is the whole back-and-forth thread between a customer and the AI, not a single message. Every message in one thread counts as one conversation, so a 10-message exchange is still one conversation. Charged once. No second fee for a ticket the AI resolved	Usage · per AI handled conversation	Standalone · Usage based

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Jitbit Helpdesk

Freelancer

Highlights Agents: 1

Included
Highlights Unlimited storage: Included
Highlights All the core features: Included
Highlights iOS/Android apps: Included
Highlights Custom domain: Included

Startup

Highlights Agents: 4

Included
Highlights Unlimited storage: Included
Highlights All the core features: Included
Highlights iOS/Android apps: Included
Highlights Custom domain: Included
Highlights Unlimited AI credits: Included

Company

Highlights Agents: 7

Included
Highlights Unlimited storage: Included
Highlights All the core features: Included
Highlights iOS/Android apps: Included
Highlights Custom domain: Included
Highlights Unlimited AI credits: Included
Highlights Downloadable backup: Included
Highlights Hide "powered by Jitbit": Included

Enterprise

Highlights Agents: 9

Included
Highlights Unlimited storage: Included
Highlights All the core features: Included
Highlights iOS/Android apps: Included
Highlights Custom domain: Included
Highlights Unlimited AI credits: Included
Highlights Downloadable backup: Included
Highlights Hide "powered by Jitbit": Included
Highlights Expedited support: Included
Highlights HIPAA compliance, BAA: Included

Richpanel

Helpdesk Seats

Highlights No per-ticket fee: Included
What's included Unified inbox: Included
What's included Round robin and assignment rules: Included
What's included Reporting: Included
What's included Macros and custom fields: Included
What's included Customer context: Included
What's included One-click migration: Included

AI Agents

What's included End-to-end resolution: 70 to 80%

Included
What's included Omnichannel meter: Included
What's included Policy-trained escalation: Included
What's included Model and token budget: Included
What's included QA AI review: 100%

Included
What's included Copilot: Included
What's included Charged once: Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Jitbit Helpdesk

September 21, 2026
Official pricing page
- Freelancer: USD 29 monthly · USD 24.92 / month with annual commitment
- Startup: USD 69 monthly · USD 58.25 / month with annual commitment
- Company: USD 129 monthly · USD 108.25 / month with annual commitment
- Enterprise: USD 249 monthly · USD 208.25 / month with annual commitment
August 27, 2026
Official pricing page
- Freelancer: USD 29 monthly
- Startup: USD 69 monthly
- Company: USD 129 monthly
- Enterprise: USD 249 monthly

Richpanel

September 21, 2026
Official pricing page
- Helpdesk Seats: USD 99 monthly
- AI Agents: USD 0 per AI handled conversation
August 27, 2026
Official pricing page
- Helpdesk Seats — default: USD 99 monthly · USD 82.17 / month with annual commitment