UserEcho vs Zammad Hosted
See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.
UserEcho
USD · US · source: userecho.com
| Plan | Pricing | Charged by | Offer type |
|---|---|---|---|
|
Universal
|
USD 19 monthly
$ 19 / mo. |
Flat · / mo. | Standalone · Fixed |
Zammad Hosted
EUR · US · source: zammad.com
| Plan | Pricing | Charged by | Offer type |
|---|---|---|---|
|
Starter v2
|
EUR 9 monthly · EUR 7 / month with annual commitment
€9/agent/month or €7/agent/month billed annually |
Unit · per agent per month | Standalone · Fixed |
|
Professional v2
Highlighted
|
EUR 18 monthly · EUR 16 / month with annual commitment
€18/agent/month or €16/agent/month billed annually |
Unit · per agent per month | Standalone · Fixed |
|
Plus v2
|
EUR 27 monthly · EUR 25 / month with annual commitment
€27/agent/month or €25/agent/month billed annually |
Unit · per agent per month | Standalone · Fixed |
What each plan includes
Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.
Zammad Hosted
Starter v2
-
Plan card
Agents
-
Up to 5
Included -
Plan card
Email, web form, and SMS channels
-
Included
-
Plan card
Triggers, schedules, and business hours
-
Included
Professional v2
-
Plan card
Agents
-
Up to 35
Included -
Plan card
Chat and Telegram channels
-
Included
-
Plan card
SLAs and individual roles
-
Included
Plus v2
-
Plan card
Unlimited agents
-
Included
-
Plan card
Facebook and WhatsApp channels
-
Included
-
Plan card
Core Workflows and reporting
-
Included
How their prices changed
Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.
UserEcho
-
- Universal: USD 19 monthly
Zammad Hosted
-
- Starter v2: EUR 9 monthly · EUR 7 / month with annual commitment
- Professional v2: EUR 18 monthly · EUR 16 / month with annual commitment
- Plus v2: EUR 27 monthly · EUR 25 / month with annual commitment