Freshdesk
Growth
-
Plan highlights
Freddy AI Agent
-
First 500 sessions included
Included -
Plan highlights
Ticketing & shared inbox
-
Included
-
Plan highlights
Customer portal & knowledge base
-
Included
-
Plan highlights
Out-of-the-box analytics & reporting
-
Included
-
Plan highlights
Threads & tasks
-
Included
-
Plan highlights
Roles & permissions
-
Included
-
Help Desk and Ticketing
Multilingual Help Desk
-
Excluded
-
Help Desk and Ticketing
Collaborators
-
Excluded
-
Freddy AI Insights
Freddy AI Insights
-
Excluded
-
Analytics
Custom real-time dashboards
-
Excluded
-
Analytics
Agent availability dashboard
-
Excluded
-
Analytics
Custom object analysis
-
Excluded
-
Self Service
Multilingual translations
-
Excluded
-
Self Service
Portal customization
-
Excluded
-
Self Service
Community forums
-
Excluded
-
Self Service
Article versioning
-
Excluded
-
Self Service
Ticket templates
-
Excluded
-
Self Service
Advanced custom fields
-
Excluded
-
Self Service
Approval workflow
-
Excluded
-
Self Service
Flexible knowledge base hierarchy
-
Excluded
-
Routing and SLA
Multiple SLA policies
-
Excluded
-
Routing and SLA
Round robin, and load balanced assignment
-
Excluded
-
Routing and SLA
Skill-based ticket assignment
-
Excluded
-
Administration and Security
Business hours - global, multiple, group specific
-
Excluded
-
Administration and Security
Agent shifts and out of office scheduler
-
Excluded
-
Administration and Security
JWT authentication
-
Excluded
-
Administration and Security
Audit logs
-
Excluded
-
Administration and Security
Allowed domains and IP whitelisting
-
Excluded
-
Administration and Security
Sandbox
-
Excluded
-
Extend the power of Freshdesk
MCP actions
-
1,200 actions/year
Limited
Pro
-
Plan highlights
Freddy AI Agent
-
First 500 sessions included
Included -
Plan highlights
Multilingual helpdesk
-
Included
-
Plan highlights
Custom dashboards & reporting
-
Included
-
Plan highlights
Intelligent routing
-
Included
-
Plan highlights
Multiple SLA policies
-
Included
-
Plan highlights
External collaborators
-
5,000 collaborators included
Included -
Help Desk and Ticketing
Multilingual Help Desk
-
Included
-
Help Desk and Ticketing
Collaborators
-
5,000 collaborators included
Included -
Freddy AI Insights
Freddy AI Insights
-
Excluded
-
Analytics
Custom real-time dashboards
-
Included
-
Analytics
Agent availability dashboard
-
Included
-
Analytics
Custom object analysis
-
Excluded
-
Self Service
Multilingual translations
-
Included
-
Self Service
Portal customization
-
Included
-
Self Service
Community forums
-
Included
-
Self Service
Article versioning
-
Included
-
Self Service
Ticket templates
-
Included
-
Self Service
Advanced custom fields
-
Included
-
Self Service
Approval workflow
-
Excluded
-
Self Service
Flexible knowledge base hierarchy
-
Excluded
-
Routing and SLA
Round robin, and load balanced assignment
-
Included
-
Routing and SLA
Skill-based ticket assignment
-
Excluded
-
Administration and Security
Business hours - global, multiple, group specific
-
Included
-
Administration and Security
Agent shifts and out of office scheduler
-
Included
-
Administration and Security
JWT authentication
-
Excluded
-
Administration and Security
Audit logs
-
Excluded
-
Administration and Security
Allowed domains and IP whitelisting
-
Excluded
-
Administration and Security
Sandbox
-
Excluded
-
Extend the power of Freshdesk
MCP actions
-
6,000 actions/year
Limited
Enterprise
-
Plan highlights
Freddy AI Agent
-
First 500 sessions included
Included -
Plan highlights
Freddy AI Insights
-
Included
-
Plan highlights
Skill-based routing
-
Included
-
Plan highlights
Sandbox
-
Included
-
Plan highlights
Audit logs
-
Included
-
Plan highlights
Allowed domains & IP whitelisting
-
Included
-
Help Desk and Ticketing
Multilingual Help Desk
-
Included
-
Help Desk and Ticketing
Collaborators
-
5,000 collaborators included
Included -
Freddy AI Insights
Proactive Insights with Root Cause Analysis
-
Included
-
Freddy AI Insights
Conversational Insights
-
Included
-
Analytics
Custom real-time dashboards
-
Included
-
Analytics
Agent availability dashboard
-
Included
-
Analytics
Custom object analysis
-
Included
-
Self Service
Multilingual translations
-
Included
-
Self Service
Portal customization
-
Included
-
Self Service
Community forums
-
Included
-
Self Service
Article versioning
-
Included
-
Self Service
Ticket templates
-
Included
-
Self Service
Advanced custom fields
-
Included
-
Self Service
Approval workflow
-
Included
-
Self Service
Flexible knowledge base hierarchy
-
Included
-
Routing and SLA
Multiple SLA policies
-
Included
-
Routing and SLA
Round robin, and load balanced assignment
-
Included
-
Routing and SLA
Skill-based ticket assignment
-
Included
-
Administration and Security
Business hours - global, multiple, group specific
-
Included
-
Administration and Security
Agent shifts and out of office scheduler
-
Included
-
Administration and Security
JWT authentication
-
Included
-
Extend the power of Freshdesk
MCP actions
-
12,000 actions/year
Limited