LiveAgent vs Vision Helpdesk Cloud

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

LiveAgent

See full pricing history

USD · US · source: www.liveagent.com

Plan	Pricing	Charged by	Offer type
Small business	USD 19 monthly · USD 15 / month with annual commitment $15 per agent/month billed annually $19 /month	Seat · per agent/month	Standalone · Fixed
Medium business	USD 35 monthly · USD 29 / month with annual commitment $29 per agent/month billed annually $35 /month	Seat · per agent/month	Standalone · Fixed
Large business Highlighted	USD 59 monthly · USD 49 / month with annual commitment $49 per agent/month billed annually $59 /month	Seat · per agent/month	Standalone · Fixed
Enterprise	USD 85 monthly · USD 69 / month with annual commitment $69 per agent/month billed annually $85 /month	Seat · per agent/month	Standalone · Fixed

Vision Helpdesk Cloud

See full pricing history

USD · US · source: www.visionhelpdesk.com

Plan	Pricing	Charged by	Offer type
Starter Help Desk	USD 15 monthly · USD 12 / month with annual commitment $15/agent month-to-month or $12/agent/month billed annually	Seat · per user per month	Standalone · Fixed
Pro Help Desk	USD 25 monthly · USD 20 / month with annual commitment $25/agent month-to-month or $20/agent/month billed annually	Seat · per user per month	Standalone · Fixed
Satellite Help Desk Highlighted	USD 30 monthly · USD 24 / month with annual commitment $30/agent month-to-month or $24/agent/month billed annually	Seat · per user per month	Standalone · Fixed
Pro Service Desk	USD 40 monthly · USD 32 / month with annual commitment $40/agent month-to-month or $32/agent/month billed annually	Seat · per user per month	Standalone · Fixed
Enterprise Service Desk	USD 60 monthly · USD 48 / month with annual commitment $60/agent month-to-month or $48/agent/month billed annually	Seat · per user per month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

LiveAgent

Small business

Highlights AI Agents: Included
Highlights Ticketing: Included
Highlights Live chat: Included
Highlights Knowledgebase: Included
Highlights Customer Portal: Included
Highlights Contact forms: Included
Highlights Automation rules: Included
Highlights Integrations: Included
Highlights Multiple language support: Included
Communication channels Contact forms – Contact us buttons: 3

Limited
Communication channels Contact forms – In page: 3

Limited
Communication channels Email ticketing – Incoming email accounts: 3

Limited
Communication channels Email ticketing – Outgoing email accounts: 3

Limited
Communication channels Live chat button: 2

Limited
Conversation management Custom ticket filters: 300 filters / agent

Limited
Conversation management Departments: 10

Limited
Conversation management Canned messages: 20

Limited
Conversation management Predefined answers: 20

Limited
Customization Knowledge base: 1

Limited
Customization API keys: 1

Limited
Automation Event Rules: 50

Limited
Support and services Customer support service: best effort

Limited
Communication channels Call center & IVR: Excluded
Automation Time Rules: Excluded
Automation Service levels (SLA): Excluded
Security and permissions SSO: Excluded
Conversation management Custom roles: Excluded

Medium business

Highlights Everything in Small plan: Included
Highlights AI Agents incl. full setup: Included
Highlights Call center & IVR: Included
Highlights Time Rules: Included
Highlights Reports: Included
Highlights Proactive chat invitations: Included
Highlights Agent ratings: Included
Highlights Sound configuration: Included
Highlights Service levels (SLA): Included
Highlights SSO: Included
Highlights Custom roles: Included
Communication channels Contact forms – Contact us buttons: 10

Limited
Communication channels Contact forms – In page: 10

Limited
Communication channels Email ticketing – Incoming email accounts: 10

Limited
Communication channels Email ticketing – Outgoing email accounts: 10

Limited
Communication channels Live chat button: 5

Limited
Conversation management Custom ticket filters: 500 filters / agent

Limited
Conversation management Departments: 20

Limited
Conversation management Canned messages: 100

Limited
Conversation management Predefined answers: 100

Limited
Conversation management Custom roles: 2

Limited
Customization Knowledge base: 1

Limited
Customization API keys: 5

Limited
Automation Event Rules: 150

Limited
Automation Time Rules: 30

Limited
Automation SLA rules: 5

Limited
Automation Service levels (SLA): 5

Limited
Support and services Customer support service: 24/7

Included

Large business

Highlights Everything in Medium plan: Included
Highlights Time tracking & Audit log: Included
Highlights Audit log: Included
Communication channels Facebook: Included
Communication channels Instagram: Included
Communication channels X: Included
Communication channels Viber: Included
Communication channels Telegram: 3 bots

Limited
Communication channels WhatsApp: 5 numbers

Limited
Communication channels Contact forms – Contact us buttons: 50

Limited
Communication channels Contact forms – In page: 50

Limited
Communication channels Email ticketing – Incoming email accounts: 150

Limited
Communication channels Email ticketing – Outgoing email accounts: 150

Limited
Communication channels Live chat button: 50

Limited
Conversation management Custom ticket filters: 1000 filters / agent

Limited
Conversation management Departments: 150

Limited
Conversation management Canned messages: 500

Limited
Conversation management Predefined answers: 500

Limited
Conversation management Custom roles: 5

Limited
Customization Knowledge base: 2

Limited
Customization API keys: 10

Limited
Automation Event Rules: 500

Limited
Automation Time Rules: 100

Limited
Automation SLA rules: 50

Limited
Automation Service levels (SLA): 20

Limited
Support and services Customer support service: 24/7

Included

Enterprise

Highlights Everything in Large plan: Included
Highlights Almost unlimited: Included
Support and services Dedicated account manager: Included
Support and services Priority support: Included
Support and services Assisted channels integration: Included
Customization Branding Free: Included
Support and services Custom billing setup: Included
Support and services Service review call and reports: Included
Support and services Scheduled release management: Included
Communication channels Contact forms – Contact us buttons: 200

Limited
Communication channels Contact forms – In page: 200

Limited
Communication channels Email ticketing – Incoming email accounts: 500

Limited
Communication channels Email ticketing – Outgoing email accounts: 500

Limited
Communication channels Live chat button: 100

Limited
Communication channels Telegram: 3 bots+

Limited
Communication channels WhatsApp: 20 numbers

Limited
Conversation management Custom ticket filters: 5000 filters / agent

Limited
Conversation management Departments: 300

Limited
Conversation management Canned messages: 1000

Limited
Conversation management Predefined answers: 1000

Limited
Conversation management Custom roles: 40

Limited
Customization Knowledge base: 10

Limited
Customization API keys: 100

Limited
Automation Event Rules: 1000

Limited
Automation Time Rules: 200

Limited
Automation SLA rules: 100

Limited
Automation Service levels (SLA): 100

Limited
Support and services Customer support service: 24/7

Included

Vision Helpdesk Cloud

Starter Help Desk

Plan card Cloud helpdesk: Included
Plan card Ticket management: Included
Plan card US, UK, EU, and India hosting: Included
Plan card Software updates: Included

Pro Help Desk

Plan card Professional helpdesk: Included
Plan card Customer portal: Included
Plan card Support workflows: Included
Plan card Software updates: Included

Satellite Help Desk

Plan card Multibrand support: Included
Plan card Satellite portals: Included
Plan card Cloud hosting: Included
Plan card Support updates: Included

Pro Service Desk

Plan card Service-desk workflows: Included
Plan card Cloud deployment: Included
Plan card Agent support tools: Included
Plan card Software updates: Included

Enterprise Service Desk

Plan card Enterprise service desk: Included
Plan card Advanced workflows: Included
Plan card Enterprise controls: Included
Plan card Cloud hosting: Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

LiveAgent

September 21, 2026
Official pricing page
- Small business: USD 19 monthly · USD 15 / month with annual commitment
- Medium business: USD 35 monthly · USD 29 / month with annual commitment
- Large business: USD 59 monthly · USD 49 / month with annual commitment
- Enterprise: USD 85 monthly · USD 69 / month with annual commitment
August 27, 2026
Official pricing page
- Small business: USD 19 monthly · USD 15 / month with annual commitment
- Medium business: USD 35 monthly · USD 29 / month with annual commitment
- Large business: USD 59 monthly · USD 49 / month with annual commitment
- Enterprise: USD 85 monthly · USD 69 / month with annual commitment

Vision Helpdesk Cloud

August 27, 2026
Official pricing page
- Starter Help Desk: USD 15 monthly · USD 12 / month with annual commitment
- Pro Help Desk: USD 25 monthly · USD 20 / month with annual commitment
- Satellite Help Desk: USD 30 monthly · USD 24 / month with annual commitment
- Pro Service Desk: USD 40 monthly · USD 32 / month with annual commitment
- Enterprise Service Desk: USD 60 monthly · USD 48 / month with annual commitment