LiveHelpNow vs SparrowDesk

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

LiveHelpNow

See full pricing history

USD · US · source: livehelpnow.net

Plan	Pricing	Charged by	Offer type
Essential	USD 39 monthly from$39 /mo	Flat · /mo	Standalone · Fixed
Professional	USD 59 monthly from$59 /mo	Flat · /mo	Standalone · Fixed
Premium	USD 79 monthly from$79 /mo	Flat · /mo	Standalone · Fixed

SparrowDesk

See full pricing history

USD · US · source: www.sparrowdesk.com

Plan	Pricing	Charged by	Offer type
Free	Free $0 /month	Seat · Up to 3 users	Standalone · Free
Starter	USD 16 monthly $16 /month	Seat · per agent	Standalone · Fixed
Professional Highlighted	USD 49 monthly $49 /month	Seat · per agent	Standalone · Fixed
Enterprise	USD 89 monthly $89 /month	Seat · per agent	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

LiveHelpNow

Essential

Highlights Live chat: Included
Highlights Knowledge base: Included
Highlights Support portal for customers: Included
Highlights Unlimited articles: Included
Highlights Surveys and canned responses: Included
Highlights Secure forms: Included
Highlights Conversion tracking: Included
Highlights Social channel support: Included
Highlights Basic automations: Included
Highlights Basic reporting: Included
Highlights One chat domain: Included
Highlights One knowledge base: Included

Professional

Highlights Ticketing: Included
Highlights Workforce management features: Included
Highlights Advanced automations: Included
Highlights Performance dashboards and KPI reporting: Included
Highlights Data export: Included
Highlights Call logging: Included
Highlights Phone integration through Zoom for routing and tracking: Included

Premium

Highlights White glove onboarding: Included
Highlights Monthly dedicated success call: Included
Highlights Advanced automations: Included
Highlights Priority support: Included
Highlights Removal of LiveHelpNow branding: Included
Highlights Additional knowledge base capacity: Included
Highlights Higher limits across automation and reporting and data storage: Included

SparrowDesk

Free

Highlights Up to 3 users: Up to 3 users

Limited
Highlights Live chat: Included
Highlights Email ticketing: Included
Reporting Prebuilt reports: Included
Help Center Public Help Center: 1

Limited
Inbox Shared inbox: Included
Inbox Conversation: 500 per month

Limited
Inbox Chat Widget: 1

Limited
Inbox Email Support: 1

Limited
Inbox Teams: Excluded
Inbox Ticket forms: Excluded
Inbox Customer portal: Excluded
Inbox CSAT surveys: Excluded
Inbox Lite seats: Excluded
Inbox Multiple Business hours: Excluded
Inbox Advanced Workflows: Excluded
Inbox Contact Segments: Excluded
Inbox Round robin: Excluded
Inbox Service Level Agreements (SLA): Excluded
Inbox Multiple Brands: Excluded
Inbox Export Conversations as CSV: Excluded
Inbox Bulk update fields: Excluded
Inbox Parent-Child Ticketing: Excluded
Reporting SLA Reports: Excluded
Reporting Custom Reports: Excluded
Security SSO: Excluded
Security Custom roles: Excluded
Security Password policy: Excluded
Integrations Slack: Excluded

Starter

Inbox Teams: Included
Inbox Ticket forms: Included
Inbox Customer portal: Included
Inbox CSAT surveys: Included
Inbox Lite seats: 5

Included
Inbox Conversation: Unlimited

Included
Inbox Chat Widget: Included
Inbox Email Support: Included
Inbox Contact Segments: Included
Inbox Export Conversations as CSV: Included
Inbox Bulk update fields: Included
Help Center Public Help Center: 1

Limited
Reporting SLA Reports: Included
Security Custom domain (support portal): Included
Security Custom domain (Help Center): Included
Integrations Slack: Included
Integrations Linear: Included
Integrations Hubspot: Included
Inbox Multiple Business hours: Excluded
Inbox Advanced Workflows: Excluded
Inbox Round robin: Excluded
Inbox Service Level Agreements (SLA): Excluded
Inbox Multiple Brands: Excluded
Inbox Parent-Child Ticketing: Excluded
Reporting Custom Reports: Excluded
Security SSO: Excluded
Security Custom roles: Excluded
Security Password policy: Excluded
Integrations Salesforce: Excluded

Professional

Inbox Workflows: Included
Inbox Round robin assignment: Included
Inbox Service Level Agreements (SLA): Included
Inbox Business hours: Included
Inbox Lite seats: 20

Included
Inbox Multiple Business hours: Included
Inbox Advanced Workflows: Included
Inbox Parent-Child Ticketing: Included
Reporting Custom Reports: Included
Help Center Public Help Center: 5

Limited
Integrations Salesforce: Included
Inbox Multiple Brands: Excluded
Security SSO: Excluded
Security Custom roles: Excluded
Security Password policy: Excluded
Security Audit Log: Excluded

Enterprise

Security SSO: Included
Security Custom roles: Included
Security Password policy: Included
Inbox Multiple brands: Included
Inbox Lite seats: 50

Included
Security Audit Log: Included
Help Center Public Help Center: 10

Limited
Inbox Parent-Child Ticketing: Included
Reporting Custom Reports: Included
Inbox Advanced Workflows: Included
Inbox Round robin assignment: Included
Inbox Service Level Agreements (SLA): Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

LiveHelpNow

August 27, 2026
Official pricing page
- Essential: USD 39 monthly
- Professional: USD 59 monthly
- Premium: USD 79 monthly

SparrowDesk

September 21, 2026
Official pricing page
- Free: Free
- Starter: USD 16 monthly
- Professional: USD 49 monthly
- Enterprise: USD 89 monthly
August 27, 2026
Official pricing page
- Free: Free