SupportBee vs UseResponse

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

SupportBee

See full pricing history

USD · US · source: supportbee.com

Plan	Pricing	Charged by	Offer type
Startup Highlighted	USD 20 monthly · USD 17 / month with annual commitment $20/seat/month or $17/seat/month billed $204 annually	Seat · per user per month	Standalone · Fixed
Enterprise	USD 25 monthly · USD 21 / month with annual commitment $25/seat/month or $21/seat/month billed $252 annually	Seat · per user per month	Standalone · Fixed

UseResponse

See full pricing history

USD · US · source: www.useresponse.com

Plan	Pricing	Charged by	Offer type
Enterprise Cloud Support Suite — Cloud	USD 59 monthly · USD 49 / month with annual commitment $59 per support agent per month on monthly billing; $49 per support agent per month on annual billing	Seat · per support agent per month; monthly or annually	Standalone · Fixed
On Premise Support Solution — Self-hosted	USD 120 / month with annual commitment $120 per agent per month, paid only annually; starting from 5 agents; $500/year per extra agent	Seat · per support agent per month; paid only annually; minimum 5 agents	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

SupportBee

Startup

Plan card Shared inbox: Included
Plan card Knowledge base: Included
Plan card Unlimited tickets: Included
Plan card API access: Included

Enterprise

Plan card Enterprise integrations: Included
Plan card Business hours: Included
Plan card Customer portal: Included
Plan card Audit history: Included

UseResponse

Enterprise Cloud Support Suite — Cloud

Official pricing payload Minimum support agents: 2

Limited
Plan card Feedback System: Included
Plan card Help Desk and Live Chat: Included
Plan card Knowledge Base Software: Included
Pricing FAQ Requests, messages and end users: Unlimited

Included
Pricing FAQ Free trial: 14 days; no credit card required

Included

On Premise Support Solution — Self-hosted

Plan card Minimum support agents: 5

Limited
Plan card Installed on your server: Included
Plan card Open code: 100%

Included
Plan card Hassle Free Updates: Included
Plan card Additional support agents: $500 per year per extra agent

Limited
Pricing FAQ Requests, messages and end users: Unlimited

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

SupportBee

August 27, 2026
Official pricing page
- Startup: USD 20 monthly · USD 17 / month with annual commitment
- Enterprise: USD 25 monthly · USD 21 / month with annual commitment

UseResponse

August 29, 2026
Official pricing page
- Enterprise Cloud Support Suite — Cloud: USD 59 monthly · USD 49 / month with annual commitment
- On Premise Support Solution — Self-hosted: USD 120 / month with annual commitment