HelpSpace vs UseResponse

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

HelpSpace

See full pricing history

USD · US · source: helpspace.com

Plan	Pricing	Charged by	Offer type
Starter	USD 12 / month with annual commitment $12/user/month on annual pricing	Unit · per user per month on annual billing	Standalone · Fixed
Team Highlighted	USD 20 / month with annual commitment $20/user/month on annual pricing	Unit · per user per month on annual billing	Standalone · Fixed
Business	USD 40 / month with annual commitment $40/user/month on annual pricing	Unit · per user per month on annual billing	Standalone · Fixed

UseResponse

See full pricing history

USD · US · source: www.useresponse.com

Plan	Pricing	Charged by	Offer type
Enterprise Cloud Support Suite — Cloud	USD 59 monthly · USD 49 / month with annual commitment $59 per support agent per month on monthly billing; $49 per support agent per month on annual billing	Seat · per support agent per month; monthly or annually	Standalone · Fixed
On Premise Support Solution — Self-hosted	USD 120 / month with annual commitment $120 per agent per month, paid only annually; starting from 5 agents; $500/year per extra agent	Seat · per support agent per month; paid only annually; minimum 5 agents	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

HelpSpace

Starter

Plan card Users: 2–5

Included
Plan card Email channels: 2

Included
Plan card Docs sites: 1

Included

Team

Plan card Users: 2–15

Included
Plan card Email channels: 4

Included
Plan card Docs sites: 3

Included

Business

Plan card Unlimited users: Included
Plan card Email channels: 10

Included
Plan card Single sign-on and AI features: Included

UseResponse

Enterprise Cloud Support Suite — Cloud

Official pricing payload Minimum support agents: 2

Limited
Plan card Feedback System: Included
Plan card Help Desk and Live Chat: Included
Plan card Knowledge Base Software: Included
Pricing FAQ Requests, messages and end users: Unlimited

Included
Pricing FAQ Free trial: 14 days; no credit card required

Included

On Premise Support Solution — Self-hosted

Plan card Minimum support agents: 5

Limited
Plan card Installed on your server: Included
Plan card Open code: 100%

Included
Plan card Hassle Free Updates: Included
Plan card Additional support agents: $500 per year per extra agent

Limited
Pricing FAQ Requests, messages and end users: Unlimited

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

HelpSpace

August 27, 2026
Official pricing page
- Starter: USD 12 / month with annual commitment
- Team: USD 20 / month with annual commitment
- Business: USD 40 / month with annual commitment

UseResponse

August 29, 2026
Official pricing page
- Enterprise Cloud Support Suite — Cloud: USD 59 monthly · USD 49 / month with annual commitment
- On Premise Support Solution — Self-hosted: USD 120 / month with annual commitment