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BoldDesk vs Help Scout

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

BoldDesk

See full pricing history

USD · US · source: www.bolddesk.com

Plan Pricing Charged by Offer type
5 Agents — Growing Teams
USD 124 monthly · USD 99 / month with annual commitment

$99 / month $1,188 billed yearly ≈ $20 / agent $124 / month billed monthly ≈ $24.80 / agent 500 credits /month

 Seat · agents Standalone · Fixed
10 Agents — Growing Teams
USD 249 monthly · USD 199 / month with annual commitment

$199 / month $2,388 billed yearly ≈ $20 / agent $249 / month billed monthly ≈ $24.90 / agent 1,000 credits /month

 Seat · agents Standalone · Fixed
25 Agents — Growing Teams Highlighted
USD 436 monthly · USD 349 / month with annual commitment

Most Popular $349 / month $4,188 billed yearly ≈ $14 / agent $436 / month billed monthly ≈ $17.44 / agent 1,500 credits /month

 Seat · agents Standalone · Fixed
50 Agents — Growing Teams
USD 624 monthly · USD 499 / month with annual commitment

$499 / month $5,988 billed yearly ≈ $10 / agent $624 / month billed monthly ≈ $12.48 / agent 2,000 credits /month

 Seat · agents Standalone · Fixed
75 Agents — Growing Teams
USD 936 monthly · USD 749 / month with annual commitment

$749 / month $8,988 billed yearly ≈ $10 / agent $936 / month billed monthly ≈ $12.48 / agent 2,500 credits /month

 Seat · agents Standalone · Fixed
100 Agents — Growing Teams
USD 1249 monthly · USD 999 / month with annual commitment

$999 / month $11,988 billed yearly ≈ $10 / agent $1,249 / month billed monthly ≈ $12.49 / agent 3,000 credits /month

 Seat · agents Standalone · Fixed
200 Agents — Scaling Teams
USD 2498 monthly · USD 1998 / month with annual commitment

$1,998 / month $23,976 billed yearly ≈ $10 / agent $2,498 / month billed monthly ≈ $12.49 / agent 4,000 credits /month

 Seat · agents Standalone · Fixed
300 Agents — Scaling Teams
USD 3749 monthly · USD 2999 / month with annual commitment

$2,999 / month $35,988 billed yearly ≈ $10 / agent $3,749 / month billed monthly ≈ $12.50 / agent 5,000 credits /month

 Seat · agents Standalone · Fixed
400 Agents — Scaling Teams
USD 4999 monthly · USD 3999 / month with annual commitment

$3,999 / month $47,988 billed yearly ≈ $10 / agent $4,999 / month billed monthly ≈ $12.50 / agent 6,000 credits /month

 Seat · agents Standalone · Fixed
500 Agents — Scaling Teams
USD 6249 monthly · USD 4999 / month with annual commitment

$4,999 / month $59,988 billed yearly ≈ $10 / agent $6,249 / month billed monthly ≈ $12.50 / agent 7,000 credits /month

 Seat · agents Standalone · Fixed
600 Agents — Large Teams
USD 7499 monthly · USD 5999 / month with annual commitment

$5,999 / month $71,988 billed yearly ≈ $10 / agent $7,499 / month billed monthly ≈ $12.50 / agent 8,000 credits /month

 Seat · agents Standalone · Fixed
700 Agents — Large Teams
USD 8749 monthly · USD 6999 / month with annual commitment

$6,999 / month $83,988 billed yearly ≈ $10 / agent $8,749 / month billed monthly ≈ $12.50 / agent 9,000 credits /month

 Seat · agents Standalone · Fixed
800 Agents — Large Teams
USD 9999 monthly · USD 7999 / month with annual commitment

$7,999 / month $95,988 billed yearly ≈ $10 / agent $9,999 / month billed monthly ≈ $12.50 / agent 10,000 credits /month

 Seat · agents Standalone · Fixed
900 Agents — Large Teams
USD 11249 monthly · USD 8999 / month with annual commitment

$8,999 / month $107,988 billed yearly ≈ $10 / agent $11,249 / month billed monthly ≈ $12.50 / agent 11,000 credits /month

 Seat · agents Standalone · Fixed
1,000 Agents — Large Teams
USD 12499 monthly · USD 9999 / month with annual commitment

$9,999 / month $119,988 billed yearly ≈ $10 / agent $12,499 / month billed monthly ≈ $12.50 / agent 12,000 credits /month

 Seat · agents Standalone · Fixed
More than 1,000 agents — Large Teams
Contact sales

For more than 1,000 agents, you can contact our team Contact Us

 Seat · agents Standalone · Contact sales

Help Scout

See full pricing history

USD · US · source: www.helpscout.com

Plan Pricing Charged by Offer type
Free
Free

The Free plan includes 5 users, 1 Inbox, and 1 Docs site.

 Seat Standalone · Free
Standard
USD 25 monthly

$ 25 per user/mo

 Seat · per user/mo Standalone · Fixed
Plus Highlighted
USD 45 monthly

$ 45 per user/mo

 Seat · per user/mo Standalone · Fixed
Pro
USD 75 monthly

$ 75 per user/mo

 Seat · per user/mo Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

BoldDesk

5 Agents — Growing Teams

AI Platform

AI Credits

500 credits /month

Limited

10 Agents — Growing Teams

AI Platform

AI Credits

1,000 credits /month

Limited

25 Agents — Growing Teams

AI Platform

AI Credits

1,500 credits /month

Limited

50 Agents — Growing Teams

AI Platform

AI Credits

2,000 credits /month

Limited

75 Agents — Growing Teams

AI Platform

AI Credits

2,500 credits /month

Limited

100 Agents — Growing Teams

AI Platform

AI Credits

3,000 credits /month

Limited

200 Agents — Scaling Teams

AI Platform

AI Credits

4,000 credits /month

Limited

300 Agents — Scaling Teams

AI Platform

AI Credits

5,000 credits /month

Limited

400 Agents — Scaling Teams

AI Platform

AI Credits

6,000 credits /month

Limited

500 Agents — Scaling Teams

AI Platform

AI Credits

7,000 credits /month

Limited

600 Agents — Large Teams

AI Platform

AI Credits

8,000 credits /month

Limited

700 Agents — Large Teams

AI Platform

AI Credits

9,000 credits /month

Limited

800 Agents — Large Teams

AI Platform

AI Credits

10,000 credits /month

Limited

900 Agents — Large Teams

AI Platform

AI Credits

11,000 credits /month

Limited

1,000 Agents — Large Teams

AI Platform

AI Credits

12,000 credits /month

Limited

More than 1,000 agents — Large Teams

Help Scout

Free

Team management

Users

Up to 5

Included

Shared Inbox

Inboxes

1

Included

Shared Inbox

Contacts

100/mo

Limited

Shared Inbox

Saved replies

10

Limited

Shared Inbox

Tags

10

Limited

Knowledge base

Docs sites

1

Included

Knowledge base

Articles

10

Limited

Knowledge base

Beacon

1

Included

Standard

Team management

Users

Up to 25

Included

Shared Inbox

Multiple Inboxes

2 (additional Inboxes $10/mo)

Included

Channels

Live chat and SMS

Included

Channels

WhatsApp, Instagram, and Messenger

Included

Knowledge base

Multiple knowledge bases

2 (additional sites $20/mo)

Included

Service Level Agreements (SLAs)

One basic SLA policy

1 basic policy

Included

Automation

Basic workflows

150 basic workflows

Included

Shared Inbox

Unlimited tags and saved replies

Unlimited

Included

AI

AI Inbox assistant

Included

Shared Inbox

Contacts

Unlimited

Included

Reporting

Reporting history

30-day history

Limited

Plus

Team management

Users

Up to 50

Included

Team management

Light users

5 included

Included

Shared Inbox

Inboxes

5 (additional Inboxes $10/mo)

Included

Automation

Advanced workflows

500 advanced workflows

Included

Service Level Agreements (SLAs)

Two advanced SLA policies

2 advanced policies

Included

Highlights

Secure customer portal

Included

AI

Unlimited AI Drafts

Unlimited

Included

Routing

Round robin routing

Round robin

Included

Integrations

Salesforce, Jira, and HubSpot

Included

Team management

Internal teams

Included

Company management

Group conversations by company

Included

Knowledge base

Docs sites

3 (additional sites $20/mo)

Included

Reporting

Reporting history

2-year history

Included

Pro

Team management

Users

Unlimited (minimum 10)

Included

Team management

Light users

Up to 50 light users

Included

Shared Inbox

Inboxes

10 (additional Inboxes $10/mo)

Included

Automation

Unlimited workflows

Unlimited advanced workflows

Included

Service Level Agreements (SLAs)

Unlimited SLA policies

Unlimited

Included

Routing

Multiple routing types

Round robin + load balanced

Included

Security

SSO/SAML

Included

Security

HIPAA compliance

Included

Support

Dedicated onboarding specialist

Included

Support

Strategic account manager

Included

Integrations

Preferred pricing on Aircall

Preferred pricing

Included

Knowledge base

Docs sites

5 (additional sites $20/mo)

Included

Reporting

Reporting history

All-time

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

BoldDesk

  1. Official pricing page
    • 5 Agents — Growing Teams: USD 124 monthly · USD 99 / month with annual commitment
    • 10 Agents — Growing Teams: USD 249 monthly · USD 199 / month with annual commitment
    • 25 Agents — Growing Teams: USD 436 monthly · USD 349 / month with annual commitment
    • 50 Agents — Growing Teams: USD 624 monthly · USD 499 / month with annual commitment
    • 75 Agents — Growing Teams: USD 936 monthly · USD 749 / month with annual commitment
    • 100 Agents — Growing Teams: USD 1249 monthly · USD 999 / month with annual commitment
    • 200 Agents — Scaling Teams: USD 2498 monthly · USD 1998 / month with annual commitment
    • 300 Agents — Scaling Teams: USD 3749 monthly · USD 2999 / month with annual commitment
    • 400 Agents — Scaling Teams: USD 4999 monthly · USD 3999 / month with annual commitment
    • 500 Agents — Scaling Teams: USD 6249 monthly · USD 4999 / month with annual commitment
    • 600 Agents — Large Teams: USD 7499 monthly · USD 5999 / month with annual commitment
    • 700 Agents — Large Teams: USD 8749 monthly · USD 6999 / month with annual commitment
    • 800 Agents — Large Teams: USD 9999 monthly · USD 7999 / month with annual commitment
    • 900 Agents — Large Teams: USD 11249 monthly · USD 8999 / month with annual commitment
    • 1,000 Agents — Large Teams: USD 12499 monthly · USD 9999 / month with annual commitment
    • More than 1,000 agents — Large Teams: Contact sales
  2. Official pricing page
    • Growing Teams (Upto 100 agents) — default: USD 124 monthly · USD 99 / month with annual commitment