Freshdesk vs Richpanel

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Freshdesk

See full pricing history

USD · US · source: www.freshworks.com

Plan	Pricing	Charged by	Offer type
Growth	USD 19 / month with annual commitment $19 /agent/month, billed annually	Seat · /agent/month	Standalone · Fixed
Pro Highlighted	USD 55 / month with annual commitment $55 /agent/month, billed annually	Seat · /agent/month	Standalone · Fixed
Enterprise	USD 89 / month with annual commitment $89 /agent/month, billed annually	Seat · /agent/month	Standalone · Fixed

Richpanel

See full pricing history

USD · US · source: www.richpanel.com

Plan	Pricing	Charged by	Offer type
Helpdesk Seats	USD 99 monthly $99 per seat, per month No per-ticket fee on top of the seat. Replies are never metered.	Seat · per seat, per month	Standalone · Fixed
AI Agents	USD 0 per AI handled conversation $0.20 per AI handled conversation A conversation is the whole back-and-forth thread between a customer and the AI, not a single message. Every message in one thread counts as one conversation, so a 10-message exchange is still one conversation. Charged once. No second fee for a ticket the AI resolved	Usage · per AI handled conversation	Standalone · Usage based

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Freshdesk

Growth

Plan highlights Freddy AI Agent: First 500 sessions included

Included
Plan highlights Ticketing & shared inbox: Included
Plan highlights Customer portal & knowledge base: Included
Plan highlights Out-of-the-box analytics & reporting: Included
Plan highlights Threads & tasks: Included
Plan highlights Roles & permissions: Included
Help Desk and Ticketing Multilingual Help Desk: Excluded
Help Desk and Ticketing Collaborators: Excluded
Freddy AI Insights Freddy AI Insights: Excluded
Analytics Custom real-time dashboards: Excluded
Analytics Agent availability dashboard: Excluded
Analytics Custom object analysis: Excluded
Self Service Multilingual translations: Excluded
Self Service Portal customization: Excluded
Self Service Community forums: Excluded
Self Service Article versioning: Excluded
Self Service Ticket templates: Excluded
Self Service Advanced custom fields: Excluded
Self Service Approval workflow: Excluded
Self Service Flexible knowledge base hierarchy: Excluded
Routing and SLA Multiple SLA policies: Excluded
Routing and SLA Round robin, and load balanced assignment: Excluded
Routing and SLA Skill-based ticket assignment: Excluded
Administration and Security Business hours - global, multiple, group specific: Excluded
Administration and Security Agent shifts and out of office scheduler: Excluded
Administration and Security JWT authentication: Excluded
Administration and Security Audit logs: Excluded
Administration and Security Allowed domains and IP whitelisting: Excluded
Administration and Security Sandbox: Excluded
Extend the power of Freshdesk MCP actions: 1,200 actions/year

Limited

Pro

Plan highlights Freddy AI Agent: First 500 sessions included

Included
Plan highlights Multilingual helpdesk: Included
Plan highlights Custom dashboards & reporting: Included
Plan highlights Intelligent routing: Included
Plan highlights Multiple SLA policies: Included
Plan highlights External collaborators: 5,000 collaborators included

Included
Help Desk and Ticketing Multilingual Help Desk: Included
Help Desk and Ticketing Collaborators: 5,000 collaborators included

Included
Freddy AI Insights Freddy AI Insights: Excluded
Analytics Custom real-time dashboards: Included
Analytics Agent availability dashboard: Included
Analytics Custom object analysis: Excluded
Self Service Multilingual translations: Included
Self Service Portal customization: Included
Self Service Community forums: Included
Self Service Article versioning: Included
Self Service Ticket templates: Included
Self Service Advanced custom fields: Included
Self Service Approval workflow: Excluded
Self Service Flexible knowledge base hierarchy: Excluded
Routing and SLA Round robin, and load balanced assignment: Included
Routing and SLA Skill-based ticket assignment: Excluded
Administration and Security Business hours - global, multiple, group specific: Included
Administration and Security Agent shifts and out of office scheduler: Included
Administration and Security JWT authentication: Excluded
Administration and Security Audit logs: Excluded
Administration and Security Allowed domains and IP whitelisting: Excluded
Administration and Security Sandbox: Excluded
Extend the power of Freshdesk MCP actions: 6,000 actions/year

Limited

Enterprise

Plan highlights Freddy AI Agent: First 500 sessions included

Included
Plan highlights Freddy AI Insights: Included
Plan highlights Skill-based routing: Included
Plan highlights Sandbox: Included
Plan highlights Audit logs: Included
Plan highlights Allowed domains & IP whitelisting: Included
Help Desk and Ticketing Multilingual Help Desk: Included
Help Desk and Ticketing Collaborators: 5,000 collaborators included

Included
Freddy AI Insights Proactive Insights with Root Cause Analysis: Included
Freddy AI Insights Conversational Insights: Included
Analytics Custom real-time dashboards: Included
Analytics Agent availability dashboard: Included
Analytics Custom object analysis: Included
Self Service Multilingual translations: Included
Self Service Portal customization: Included
Self Service Community forums: Included
Self Service Article versioning: Included
Self Service Ticket templates: Included
Self Service Advanced custom fields: Included
Self Service Approval workflow: Included
Self Service Flexible knowledge base hierarchy: Included
Routing and SLA Multiple SLA policies: Included
Routing and SLA Round robin, and load balanced assignment: Included
Routing and SLA Skill-based ticket assignment: Included
Administration and Security Business hours - global, multiple, group specific: Included
Administration and Security Agent shifts and out of office scheduler: Included
Administration and Security JWT authentication: Included
Extend the power of Freshdesk MCP actions: 12,000 actions/year

Limited

Richpanel

Helpdesk Seats

Highlights No per-ticket fee: Included
What's included Unified inbox: Included
What's included Round robin and assignment rules: Included
What's included Reporting: Included
What's included Macros and custom fields: Included
What's included Customer context: Included
What's included One-click migration: Included

AI Agents

What's included End-to-end resolution: 70 to 80%

Included
What's included Omnichannel meter: Included
What's included Policy-trained escalation: Included
What's included Model and token budget: Included
What's included QA AI review: 100%

Included
What's included Copilot: Included
What's included Charged once: Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Freshdesk

September 21, 2026
Official pricing page
- Growth: USD 19 / month with annual commitment
- Pro: USD 55 / month with annual commitment
- Enterprise: USD 89 / month with annual commitment
August 27, 2026
Official pricing page
- Growth: USD 19 / month with annual commitment
- Pro: USD 55 / month with annual commitment
- Enterprise: USD 89 / month with annual commitment

Richpanel

September 21, 2026
Official pricing page
- Helpdesk Seats: USD 99 monthly
- AI Agents: USD 0 per AI handled conversation
August 27, 2026
Official pricing page
- Helpdesk Seats — default: USD 99 monthly · USD 82.17 / month with annual commitment