ThriveDesk vs Zammad Hosted

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

ThriveDesk

See full pricing history

USD · US · source: www.thrivedesk.com

Plan	Pricing	Charged by	Offer type
Basic	USD 29 monthly · USD 19 / month with annual commitment $29 /month ; $19 /month Save $120/year	Flat · /month	Standalone · Fixed
Standard	USD 69 monthly · USD 49 / month with annual commitment $69 /month ; $49 /month Save $240/year	Flat · /month	Standalone · Fixed
Unlimited — Recommended Highlighted	USD 129 monthly · USD 99 / month with annual commitment $129 /month ; $99 /month Save $360/year	Flat · /month	Standalone · Fixed

Zammad Hosted

See full pricing history

EUR · US · source: zammad.com

Plan	Pricing	Charged by	Offer type
Starter v2	EUR 9 monthly · EUR 7 / month with annual commitment €9/agent/month or €7/agent/month billed annually	Unit · per agent per month	Standalone · Fixed
Professional v2 Highlighted	EUR 18 monthly · EUR 16 / month with annual commitment €18/agent/month or €16/agent/month billed annually	Unit · per agent per month	Standalone · Fixed
Plus v2	EUR 27 monthly · EUR 25 / month with annual commitment €27/agent/month or €25/agent/month billed annually	Unit · per agent per month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

ThriveDesk

Basic

Highlights Teammates: 2 included

Included
Highlights Inboxes: 1 included

Included
Highlights Shared inbox: Included
Highlights Ticketing system: Included
Highlights Live chat: Included
Highlights Public help center: Excluded
Highlights Workflow automation: Excluded
Highlights Private help center: Excluded

Standard

Highlights Teammates: 5 included

Included
Highlights Inboxes: 2 included

Included
Highlights Shared inbox: Included
Highlights Ticketing system: Included
Highlights Public help center: Included
Highlights Live chat: Included
Highlights Workflow automation: Included
Highlights Private help center: Excluded

Unlimited — Recommended

Highlights Teammates: Unlimited

Included
Highlights Inboxes: 5 included

Included
Highlights Shared inbox: Included
Highlights Ticketing system: Included
Highlights Public help center: Included
Highlights Private help center: Included
Highlights Live chat: Included
Highlights Workflow automation: Included
Highlights WP Portal: Included
Highlights Visitor tracking: Included
Highlights Multiple help centers: Included

Zammad Hosted

Starter v2

Plan card Agents: Up to 5

Included
Plan card Email, web form, and SMS channels: Included
Plan card Triggers, schedules, and business hours: Included

Professional v2

Plan card Agents: Up to 35

Included
Plan card Chat and Telegram channels: Included
Plan card SLAs and individual roles: Included

Plus v2

Plan card Unlimited agents: Included
Plan card Facebook and WhatsApp channels: Included
Plan card Core Workflows and reporting: Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

ThriveDesk

September 21, 2026
Official pricing page
- Basic: USD 29 monthly · USD 19 / month with annual commitment
- Standard: USD 69 monthly · USD 49 / month with annual commitment
- Unlimited — Recommended: USD 129 monthly · USD 99 / month with annual commitment
August 27, 2026
Official pricing page
- Starter: USD 49 monthly
- Plus✨: USD 99 monthly

Zammad Hosted

August 27, 2026
Official pricing page
- Starter v2: EUR 9 monthly · EUR 7 / month with annual commitment
- Professional v2: EUR 18 monthly · EUR 16 / month with annual commitment
- Plus v2: EUR 27 monthly · EUR 25 / month with annual commitment