Freshdesk vs LiveHelpNow

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Freshdesk

See full pricing history

USD · US · source: www.freshworks.com

Plan	Pricing	Charged by	Offer type
Growth	USD 19 / month with annual commitment $19 /agent/month, billed annually	Seat · /agent/month	Standalone · Fixed
Pro Highlighted	USD 55 / month with annual commitment $55 /agent/month, billed annually	Seat · /agent/month	Standalone · Fixed
Enterprise	USD 89 / month with annual commitment $89 /agent/month, billed annually	Seat · /agent/month	Standalone · Fixed

LiveHelpNow

See full pricing history

USD · US · source: livehelpnow.net

Plan	Pricing	Charged by	Offer type
Essential	USD 39 monthly from$39 /mo	Flat · /mo	Standalone · Fixed
Professional	USD 59 monthly from$59 /mo	Flat · /mo	Standalone · Fixed
Premium	USD 79 monthly from$79 /mo	Flat · /mo	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Freshdesk

Growth

Plan highlights Freddy AI Agent: First 500 sessions included

Included
Plan highlights Ticketing & shared inbox: Included
Plan highlights Customer portal & knowledge base: Included
Plan highlights Out-of-the-box analytics & reporting: Included
Plan highlights Threads & tasks: Included
Plan highlights Roles & permissions: Included
Help Desk and Ticketing Multilingual Help Desk: Excluded
Help Desk and Ticketing Collaborators: Excluded
Freddy AI Insights Freddy AI Insights: Excluded
Analytics Custom real-time dashboards: Excluded
Analytics Agent availability dashboard: Excluded
Analytics Custom object analysis: Excluded
Self Service Multilingual translations: Excluded
Self Service Portal customization: Excluded
Self Service Community forums: Excluded
Self Service Article versioning: Excluded
Self Service Ticket templates: Excluded
Self Service Advanced custom fields: Excluded
Self Service Approval workflow: Excluded
Self Service Flexible knowledge base hierarchy: Excluded
Routing and SLA Multiple SLA policies: Excluded
Routing and SLA Round robin, and load balanced assignment: Excluded
Routing and SLA Skill-based ticket assignment: Excluded
Administration and Security Business hours - global, multiple, group specific: Excluded
Administration and Security Agent shifts and out of office scheduler: Excluded
Administration and Security JWT authentication: Excluded
Administration and Security Audit logs: Excluded
Administration and Security Allowed domains and IP whitelisting: Excluded
Administration and Security Sandbox: Excluded
Extend the power of Freshdesk MCP actions: 1,200 actions/year

Limited

Pro

Plan highlights Freddy AI Agent: First 500 sessions included

Included
Plan highlights Multilingual helpdesk: Included
Plan highlights Custom dashboards & reporting: Included
Plan highlights Intelligent routing: Included
Plan highlights Multiple SLA policies: Included
Plan highlights External collaborators: 5,000 collaborators included

Included
Help Desk and Ticketing Multilingual Help Desk: Included
Help Desk and Ticketing Collaborators: 5,000 collaborators included

Included
Freddy AI Insights Freddy AI Insights: Excluded
Analytics Custom real-time dashboards: Included
Analytics Agent availability dashboard: Included
Analytics Custom object analysis: Excluded
Self Service Multilingual translations: Included
Self Service Portal customization: Included
Self Service Community forums: Included
Self Service Article versioning: Included
Self Service Ticket templates: Included
Self Service Advanced custom fields: Included
Self Service Approval workflow: Excluded
Self Service Flexible knowledge base hierarchy: Excluded
Routing and SLA Round robin, and load balanced assignment: Included
Routing and SLA Skill-based ticket assignment: Excluded
Administration and Security Business hours - global, multiple, group specific: Included
Administration and Security Agent shifts and out of office scheduler: Included
Administration and Security JWT authentication: Excluded
Administration and Security Audit logs: Excluded
Administration and Security Allowed domains and IP whitelisting: Excluded
Administration and Security Sandbox: Excluded
Extend the power of Freshdesk MCP actions: 6,000 actions/year

Limited

Enterprise

Plan highlights Freddy AI Agent: First 500 sessions included

Included
Plan highlights Freddy AI Insights: Included
Plan highlights Skill-based routing: Included
Plan highlights Sandbox: Included
Plan highlights Audit logs: Included
Plan highlights Allowed domains & IP whitelisting: Included
Help Desk and Ticketing Multilingual Help Desk: Included
Help Desk and Ticketing Collaborators: 5,000 collaborators included

Included
Freddy AI Insights Proactive Insights with Root Cause Analysis: Included
Freddy AI Insights Conversational Insights: Included
Analytics Custom real-time dashboards: Included
Analytics Agent availability dashboard: Included
Analytics Custom object analysis: Included
Self Service Multilingual translations: Included
Self Service Portal customization: Included
Self Service Community forums: Included
Self Service Article versioning: Included
Self Service Ticket templates: Included
Self Service Advanced custom fields: Included
Self Service Approval workflow: Included
Self Service Flexible knowledge base hierarchy: Included
Routing and SLA Multiple SLA policies: Included
Routing and SLA Round robin, and load balanced assignment: Included
Routing and SLA Skill-based ticket assignment: Included
Administration and Security Business hours - global, multiple, group specific: Included
Administration and Security Agent shifts and out of office scheduler: Included
Administration and Security JWT authentication: Included
Extend the power of Freshdesk MCP actions: 12,000 actions/year

Limited

LiveHelpNow

Essential

Highlights Live chat: Included
Highlights Knowledge base: Included
Highlights Support portal for customers: Included
Highlights Unlimited articles: Included
Highlights Surveys and canned responses: Included
Highlights Secure forms: Included
Highlights Conversion tracking: Included
Highlights Social channel support: Included
Highlights Basic automations: Included
Highlights Basic reporting: Included
Highlights One chat domain: Included
Highlights One knowledge base: Included

Professional

Highlights Ticketing: Included
Highlights Workforce management features: Included
Highlights Advanced automations: Included
Highlights Performance dashboards and KPI reporting: Included
Highlights Data export: Included
Highlights Call logging: Included
Highlights Phone integration through Zoom for routing and tracking: Included

Premium

Highlights White glove onboarding: Included
Highlights Monthly dedicated success call: Included
Highlights Advanced automations: Included
Highlights Priority support: Included
Highlights Removal of LiveHelpNow branding: Included
Highlights Additional knowledge base capacity: Included
Highlights Higher limits across automation and reporting and data storage: Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Freshdesk

September 21, 2026
Official pricing page
- Growth: USD 19 / month with annual commitment
- Pro: USD 55 / month with annual commitment
- Enterprise: USD 89 / month with annual commitment
August 27, 2026
Official pricing page
- Growth: USD 19 / month with annual commitment
- Pro: USD 55 / month with annual commitment
- Enterprise: USD 89 / month with annual commitment

LiveHelpNow

August 27, 2026
Official pricing page
- Essential: USD 39 monthly
- Professional: USD 59 monthly
- Premium: USD 79 monthly