LiveHelpNow vs Zammad Hosted

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

LiveHelpNow

See full pricing history

USD · US · source: livehelpnow.net

Plan	Pricing	Charged by	Offer type
Essential	USD 39 monthly from$39 /mo	Flat · /mo	Standalone · Fixed
Professional	USD 59 monthly from$59 /mo	Flat · /mo	Standalone · Fixed
Premium	USD 79 monthly from$79 /mo	Flat · /mo	Standalone · Fixed

Zammad Hosted

See full pricing history

EUR · US · source: zammad.com

Plan	Pricing	Charged by	Offer type
Starter v2	EUR 9 monthly · EUR 7 / month with annual commitment €9/agent/month or €7/agent/month billed annually	Unit · per agent per month	Standalone · Fixed
Professional v2 Highlighted	EUR 18 monthly · EUR 16 / month with annual commitment €18/agent/month or €16/agent/month billed annually	Unit · per agent per month	Standalone · Fixed
Plus v2	EUR 27 monthly · EUR 25 / month with annual commitment €27/agent/month or €25/agent/month billed annually	Unit · per agent per month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

LiveHelpNow

Essential

Highlights Live chat: Included
Highlights Knowledge base: Included
Highlights Support portal for customers: Included
Highlights Unlimited articles: Included
Highlights Surveys and canned responses: Included
Highlights Secure forms: Included
Highlights Conversion tracking: Included
Highlights Social channel support: Included
Highlights Basic automations: Included
Highlights Basic reporting: Included
Highlights One chat domain: Included
Highlights One knowledge base: Included

Professional

Highlights Ticketing: Included
Highlights Workforce management features: Included
Highlights Advanced automations: Included
Highlights Performance dashboards and KPI reporting: Included
Highlights Data export: Included
Highlights Call logging: Included
Highlights Phone integration through Zoom for routing and tracking: Included

Premium

Highlights White glove onboarding: Included
Highlights Monthly dedicated success call: Included
Highlights Advanced automations: Included
Highlights Priority support: Included
Highlights Removal of LiveHelpNow branding: Included
Highlights Additional knowledge base capacity: Included
Highlights Higher limits across automation and reporting and data storage: Included

Zammad Hosted

Starter v2

Plan card Agents: Up to 5

Included
Plan card Email, web form, and SMS channels: Included
Plan card Triggers, schedules, and business hours: Included

Professional v2

Plan card Agents: Up to 35

Included
Plan card Chat and Telegram channels: Included
Plan card SLAs and individual roles: Included

Plus v2

Plan card Unlimited agents: Included
Plan card Facebook and WhatsApp channels: Included
Plan card Core Workflows and reporting: Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

LiveHelpNow

August 27, 2026 Source
- Essential: USD 39 monthly
- Professional: USD 59 monthly
- Premium: USD 79 monthly

Zammad Hosted

August 27, 2026 Source
- Starter v2: EUR 9 monthly · EUR 7 / month with annual commitment
- Professional v2: EUR 18 monthly · EUR 16 / month with annual commitment
- Plus v2: EUR 27 monthly · EUR 25 / month with annual commitment