Freshdesk vs ThriveDesk

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Freshdesk

See full pricing history

USD · US · source: www.freshworks.com

Plan	Pricing	Charged by	Offer type
Growth	USD 19 / month with annual commitment $19/agent/month billed annually	Seat · per user or agent	Standalone · Fixed
Pro Highlighted	USD 55 / month with annual commitment $55/agent/month billed annually	Seat · per user or agent	Standalone · Fixed
Enterprise	USD 89 / month with annual commitment $89/agent/month billed annually	Seat · per user or agent	Standalone · Fixed

ThriveDesk

See full pricing history

USD · US · source: www.thrivedesk.com

Plan	Pricing	Charged by	Offer type
Starter	USD 49 monthly $49/month	Flat · /month	Standalone · Fixed
Plus✨	USD 99 monthly $99/month	Flat · /month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Freshdesk

Growth

Plan card Ticketing and shared inbox: Included
Plan card Freddy AI Agent sessions: Included
Plan card Analytics and reporting: Included
Plan card Threads and tasks: Included

Pro

Plan card Intelligent routing: Included
Plan card Multiple SLA policies: Included
Plan card External collaborators: Included
Plan card Advanced reporting: Included

Enterprise

Plan card Sandbox: Included
Plan card Audit logs: Included
Plan card Allowed domains: Included
Plan card IP whitelisting: Included

ThriveDesk

Starter

Highlights 4 support agent included: Included
Highlights 2 Shared inboxes with email, live chat: Included
Highlights Ticketing system: Included
Highlights 1 Knowledge Base: Included
Highlights Live Chat Assistants: Included
Highlights Internal notes with @mentions: Included
Highlights Tagging: Included
Highlights Basic Automation Rules: Included
Highlights 10 Instant Replies: Included
Highlights AI Assist Beta: Included
Highlights Basic Integrations: Included

Plus✨

Highlights 10 support agent included: Included
Highlights 5 Shared inboxes with email, live chat: Included
Highlights 2 Knowledge base: Included
Highlights Realtime visitor tracking: Included
Highlights Advanced Automation Rules: Included
Highlights Unlimited Instant Replies: Included
Highlights Satisfaction Ratings(CSAT): Included
Highlights API & Webhook: Included
Highlights Advanced Integrations: Included
Highlights WP Portal: Included
Highlights Concierge migration service: Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Freshdesk

August 27, 2026 Source
- Growth: USD 19 / month with annual commitment
- Pro: USD 55 / month with annual commitment
- Enterprise: USD 89 / month with annual commitment

ThriveDesk

August 27, 2026 Source
- Starter: USD 49 monthly
- Plus✨: USD 99 monthly