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Thena vs Vision Helpdesk Cloud

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

USD · US · source: www.thena.ai

Plan Pricing Charged by Offer type
Starter — Billed annually
USD 29 monthly · USD 29 / month with annual commitment

Billed annually $29 /user/month

Seat · user/month Standalone · Fixed

Vision Helpdesk Cloud

USD · US · source: www.visionhelpdesk.com

Plan Pricing Charged by Offer type
Starter Help Desk
USD 15 monthly · USD 12 / month with annual commitment

$15/agent month-to-month or $12/agent/month billed annually

Seat · per user per month Standalone · Fixed
Pro Help Desk
USD 25 monthly · USD 20 / month with annual commitment

$25/agent month-to-month or $20/agent/month billed annually

Seat · per user per month Standalone · Fixed
Satellite Help Desk Highlighted
USD 30 monthly · USD 24 / month with annual commitment

$30/agent month-to-month or $24/agent/month billed annually

Seat · per user per month Standalone · Fixed
Pro Service Desk
USD 40 monthly · USD 32 / month with annual commitment

$40/agent month-to-month or $32/agent/month billed annually

Seat · per user per month Standalone · Fixed
Enterprise Service Desk
USD 60 monthly · USD 48 / month with annual commitment

$60/agent month-to-month or $48/agent/month billed annually

Seat · per user per month Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Thena

Starter — Billed annually

Highlights

User seats

Up to 5

Included

Highlights

Tickets per month

Up to 1,000

Included

Highlights

Channels

Slack & email

Included

Highlights

AI Features

AI ticket detection, AI ticket summaries, AI tagging, AI assistant

Included

Vision Helpdesk Cloud

Starter Help Desk

Plan card

Cloud helpdesk

Included

Plan card

Ticket management

Included

Plan card

US, UK, EU, and India hosting

Included

Plan card

Software updates

Included

Pro Help Desk

Plan card

Professional helpdesk

Included

Plan card

Customer portal

Included

Plan card

Support workflows

Included

Plan card

Software updates

Included

Satellite Help Desk

Plan card

Multibrand support

Included

Plan card

Satellite portals

Included

Plan card

Cloud hosting

Included

Plan card

Support updates

Included

Pro Service Desk

Plan card

Service-desk workflows

Included

Plan card

Cloud deployment

Included

Plan card

Agent support tools

Included

Plan card

Software updates

Included

Enterprise Service Desk

Plan card

Enterprise service desk

Included

Plan card

Advanced workflows

Included

Plan card

Enterprise controls

Included

Plan card

Cloud hosting

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Thena

    • Starter — Billed annually: USD 29 monthly · USD 29 / month with annual commitment

Vision Helpdesk Cloud

    • Starter Help Desk: USD 15 monthly · USD 12 / month with annual commitment
    • Pro Help Desk: USD 25 monthly · USD 20 / month with annual commitment
    • Satellite Help Desk: USD 30 monthly · USD 24 / month with annual commitment
    • Pro Service Desk: USD 40 monthly · USD 32 / month with annual commitment
    • Enterprise Service Desk: USD 60 monthly · USD 48 / month with annual commitment