Keeping vs UseResponse

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Keeping

See full pricing history

USD · US · source: www.keeping.com

Plan	Pricing	Charged by	Offer type
Essentials	USD 19 monthly · USD 14 / month with annual commitment $19 $14 per user per month, $19 billed monthly or $14 billed annually. No Credit Card Required - 2 User Minimum	Seat · per user per month	Standalone · Fixed
Advanced Highlighted	USD 29 monthly · USD 24 / month with annual commitment $29 $24 per user per month, $29 billed monthly or $24 billed annually. No Credit Card Required - 2 User Minimum	Seat · per user per month	Standalone · Fixed
HIPAA	USD 59 monthly · USD 49 / month with annual commitment $59 $49 per user per month, $59 billed monthly or $49 billed annually. No Credit Card Required - 2 User Minimum	Seat · per user per month	Standalone · Fixed

UseResponse

See full pricing history

USD · US · source: www.useresponse.com

Plan	Pricing	Charged by	Offer type
Enterprise Cloud Support Suite — Cloud	USD 59 monthly · USD 49 / month with annual commitment $59 per support agent per month on monthly billing; $49 per support agent per month on annual billing	Seat · per support agent per month; monthly or annually	Standalone · Fixed
On Premise Support Solution — Self-hosted	USD 120 / month with annual commitment $120 per agent per month, paid only annually; starting from 5 agents; $500/year per extra agent	Seat · per support agent per month; paid only annually; minimum 5 agents	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Keeping

Essentials

Mailboxes and Agents Shared mailboxes: 2

Limited
Mailboxes and Agents Maximum Agents: 10

Limited
Mailboxes and Agents Autoresponder: Included
Collaboration Shared notes with @mentions: Included
Collaboration Collision detection: Included
Access and Support Mobile & web portal: Included
Reports and Analytics Standard reporting: Standard

Limited
Automation Workflows: 2

Limited
Knowledge Base & Templates Shared templates: Included
Access and Support Email support: Included
Mailboxes and Agents Custom fields: Excluded
Collaboration Shared drafts: Excluded
Collaboration Round robin assignment: Excluded
Collaboration Thank You Detection AI: Excluded
Reports and Analytics CSAT survey & reports: Excluded
Reports and Analytics Mailbox Reports: Basic

Limited
Reports and Analytics Response Time Reports: Basic

Limited
Reports and Analytics Busiest Times Report: Excluded
Reports and Analytics Ticket Level Reports: Excluded
Reports and Analytics Reports by Tag: Excluded
Reports and Analytics Export reports to CSV: Excluded
Automation Service Level Agreements (SLAs): Excluded
Integrations All integrations: Excluded
Integrations Slack Integration: Included
Integrations Shopify Integration: Excluded
Access and Support Dedicated Account Manager: Excluded
Access and Support SLA Guarantee: Excluded
Access and Support Custom Contract & Payment Terms: Excluded
Access and Support Signed Business Associate Agreement (BAA): Excluded
Access and Support Security & Privacy: SOC 2 Type II

Included

Advanced

Mailboxes and Agents Shared mailboxes: Unlimited

Included
Mailboxes and Agents Maximum Agents: Unlimited

Included
Reports and Analytics CSAT survey & reports: Included
Collaboration Round robin assignment: Included
Reports and Analytics Advanced reporting: Advanced

Included
Reports and Analytics Export reports to CSV: Included
Collaboration Shared drafts: Included
Automation Workflows: Unlimited

Included
Automation Service Level Agreements (SLAs): Included
Integrations All integrations: Included
Mailboxes and Agents Custom fields: Included
Collaboration Thank You Detection AI: Included
Reports and Analytics Mailbox Reports: Advanced

Included
Reports and Analytics Response Time Reports: Advanced

Included
Reports and Analytics Busiest Times Report: Included
Reports and Analytics Ticket Level Reports: Included
Reports and Analytics Reports by Tag: Included
Integrations Slack Integration: Included
Integrations Shopify Integration: Included
Integrations WooCommerce Integration: Included
Integrations Zapier Integration: Included
Integrations Hubspot Integration: Included
Integrations Salesforce Integration: Included
Integrations Asana Integration: Included
Integrations Jira Integration: Included
Integrations ClickUp Integration: Included
Integrations Monday.com Integration: Included
Access and Support Dedicated Account Manager: Excluded
Access and Support SLA Guarantee: Excluded
Access and Support Custom Contract & Payment Terms: Excluded
Access and Support Signed Business Associate Agreement (BAA): Excluded
Access and Support Security & Privacy: SOC 2 Type II

Included

HIPAA

Mailboxes and Agents Shared mailboxes: Unlimited

Included
Mailboxes and Agents Maximum Agents: Unlimited

Included
Access and Support SLA uptime guarantee: Included
Access and Support Custom contract & payment terms: Included
Access and Support Dedicated account manager: Included
Access and Support Full HIPAA compliance: Included
Access and Support Executed BAA: Included
Mailboxes and Agents Custom fields: Included
Collaboration Shared drafts: Included
Collaboration Round robin assignment: Included
Collaboration Thank You Detection AI: Included
Reports and Analytics CSAT survey & reports: Included
Reports and Analytics Mailbox Reports: Advanced

Included
Reports and Analytics Response Time Reports: Advanced

Included
Reports and Analytics Busiest Times Report: Included
Reports and Analytics Ticket Level Reports: Included
Reports and Analytics Reports by Tag: Included
Reports and Analytics Export reports to CSV: Included
Automation Workflows: Unlimited

Included
Automation Service Level Agreements (SLAs): Included
Integrations All integrations: Included
Integrations Slack Integration: Included
Integrations Shopify Integration: Included
Integrations WooCommerce Integration: Included
Integrations Zapier Integration: Included
Integrations Hubspot Integration: Included
Integrations Salesforce Integration: Included
Integrations Asana Integration: Included
Integrations Jira Integration: Included
Integrations ClickUp Integration: Included
Integrations Monday.com Integration: Included
Access and Support Security & Privacy: SOC 2 Type II & HIPAA

Included

UseResponse

Enterprise Cloud Support Suite — Cloud

Official pricing payload Minimum support agents: 2

Limited
Plan card Feedback System: Included
Plan card Help Desk and Live Chat: Included
Plan card Knowledge Base Software: Included
Pricing FAQ Requests, messages and end users: Unlimited

Included
Pricing FAQ Free trial: 14 days; no credit card required

Included

On Premise Support Solution — Self-hosted

Plan card Minimum support agents: 5

Limited
Plan card Installed on your server: Included
Plan card Open code: 100%

Included
Plan card Hassle Free Updates: Included
Plan card Additional support agents: $500 per year per extra agent

Limited
Pricing FAQ Requests, messages and end users: Unlimited

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Keeping

September 21, 2026
Official pricing page
- Essentials: USD 19 monthly · USD 14 / month with annual commitment
- Advanced: USD 29 monthly · USD 24 / month with annual commitment
- HIPAA: USD 59 monthly · USD 49 / month with annual commitment
August 27, 2026
Official pricing page
- Essentials: USD 19 monthly · USD 14 / month with annual commitment
- Advanced: USD 29 monthly · USD 24 / month with annual commitment
- HIPAA: USD 59 monthly · USD 49 / month with annual commitment

UseResponse

August 29, 2026
Official pricing page
- Enterprise Cloud Support Suite — Cloud: USD 59 monthly · USD 49 / month with annual commitment
- On Premise Support Solution — Self-hosted: USD 120 / month with annual commitment